Reviews of Animates Westgate. (Shop) in Auckland (Auckland).

Animates Westgate

519 Reviews

151 Comments

Shop

Pet store

Dog trainer

Pet groomer

34 Maki St Westgate, West Harbour, Auckland 0814, New Zealand

Description

Information of Animates Westgate, Shop in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

Map

Open hours of Animates Westgate

Popular times

Monday

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Saturday

Sunday

Reviews of Animates Westgate

S. B.

Good pet shop wide range of items. They usually have a few kittens and pups to look at. Really aweosme dog grooming area. Great staff,offering holds with the animals and generally knowledgeable in the products the are selling... the grooming area is soooo cool

S. D.

Love the service, click and collect service is seamless and very efficient, I love that all information is emailed and then on arrival at store all info is also posted on the door. So simple.

A. L.

Always lovely friendly staff who seem to enjoy their environment and each other 😁 happy staff = happy experience

L. S.

Had a small problem and called the shop. Olivia answered discussed the issue and said she would check and call back. Called back with the info and the problem was solved.

H. M.

Awesome service from Chelsea (Assistant Manager) once again. She is very knowledgeable & will research further if unsure. Without a doubt she has your pets best interest at heart and is switched on, efficient and has the ability to multi-task and manage staff professionally. Thumbs up to a great operator!

L. J.

Click and collect has been a breeze during lock down. When the store is open the staff are friendly and knowledgeable.

A. P.

Treated like we had no experience with our fish tank which we've had for over a year.

G. O.

When I walked into westgate store it was packed full of weekend shoppers but they were handled quickly and efficiently. All tills had operators. Then the next wave came the staff were handling customers throughout the store and the que got long again. But the staff were friendly and helpful. Some had to wait in line but that is retail for you and then there will be no shoppers for a while and then change back to busy. Great work team

E. J.

Able to get what I required - lovely friendly young staff.

a. b.

So pleased with our experience adopting a little mouse for my sons 4th birthday tomro. The lady who served me really cared about giving me the best knowledge of looking after him and didnt force me to buy more then what I needed which was nice. Thanks animates westgate.

R. G.

The young girl that helped me this morning. Darn it I wish I saw or noticed her name tag, she was a blonde girl so bloody helpful. Nice to have great customer service from a young person who takes pride in serving customers. She went out of her way searching for a dog biscuits that both her and I at first could not find. Very helpful even asked if I needed help taking to my car. Very apologetic when having to serve customers, knowing I was waiting. I see good customer service and I really appreciate it. I'm just gutted I did not get her name.

G. N.

Its ok. The decision to move away from providing for customers with cats & change of the loyalty system effectively wiping out any points you may have had is a big negative for us. Friendly people who help where they can - mostly you have to find them - but when you do they are helpful.

T. T.

This team is amazing!! I am never let down when I come into this store. Every single team member spends the time to get to know you and your pet and it makes for a pleasant shopping experience. I would recommend this store to everyone and anyone and I think the staff members should be so proud of the environment they've created. There does seem to be a new face every so often but they never cease to amaze me with their customer service. :-)

P. P.

NEVER SEEM TO UNDERSTAND THEIR LOYALTY SCHEME, COULD SHOP FOR YEARS OR AS MY FOUR LEGGED FAMILY MEMBERS WOULD SAY TWO EARS BUT NO BENEFIT ON THE LOYALTY FRONT. IT'S LIKE A ROBOTIC PURCHASE IN STORE. YOU HAVE MORE CHANCE OF WINNING THE LOTTERY THAN GETTING A LOYALTY BONUS.

B. C.

They have by far been the most helpful pet store I have come across yet! They were very professional with my pet adoption, explaining everything to me, and gave me a fantastic deal getting all set up for my new pets. They did made a mistake with the sale, but were more than happy to fix it and help out again the following day.

T. E. (.

Great store. Staff are friendly and knowledgeable. Pets appear to be well cared for and comfortable. Most cats are pet rescue on the behalf of gutter kitties or SPCA. Store has dog washing facilities, and pet scales. Dogs are welcome in store on a leash. You can bag your own cat litter. They no longer hold animals except for fish.

S. M.

What a great store and the staff are super helpful and friendly. We now have a small Zoo from Cats and Dog(s) to Fish. There is always a member of staff on hand to offer advise if you have a question regarding pet care. Oh and a great range of products on sale too :-)

L. B.

Great addition to West gate. Large pet store with a host of pet products and cute pets to adopt. The staff know their stuff and will run you through the requirements of your new friend and will make you aware of the commitment. Great range of food and supplies for all sorts of animals as well.

B. G.

Great pet shop with a full range of supplies and amenities. They have food and toys for every type of pet you could think of, dog grooming, and the self-service dog wash is always clean and topped up with shampoo (unlike other animates I've visited where the dog wash regularly runs out of shampoo). If the dog wash is busy there's a nice waiting area too.

T. B.

One of the best stores in Auckland! The store assistants are all super passionate about animals and don't just have knowledge on pet care but also know there way around different products. I have come in a few times now to get advice on my new puppy who is struggling with potty training and picky with foods. Amy the store assistant i mainly spoke to was super lovely and really good at connecting with people and was able to recognize me and help me again when I came in next time. There's just something really cool about how someone like Amy can build rapport so quickly! I bought my puppy in yesterday to get her first groom. Hayley the groomer was super sweet and i cannot commend her enough. She was super gentle with my girl and even attached cute little bows to her ears afterwards. I hardly recognized my sweet girl afterwards! Just check my before and after photo! Thank you Westgate Animates!!

S. K.

Staff are knowledgeable and friendly. The range of products are great and price points reasonable. It can be hard to get service initially but once you do staff are totally focused on your needs

I. H.

This is my Go to for the little ones at home Goku, Tigger and Chewy - staff in store are so helpful as well. Great prices too!

R. v. a.

i have only been to this store a few times but each time i have been greeted by the friendly crew working there! the store is always clean and the staff is always very helpful and kind! 10/10 would go there again (:

N. D.

Excellent shop. Managed to get my online order ready for me to pick up that placed an hour before shutting especially in this crazy covid time. Thanks

J. W.

Had our dog groomed today, called this morning super helpful, booked in same day and awesome job, great price and excellent service.

J. R.

Animates is a great pet store but I cant help feeling Pet Stock is more affordable with a slightly better range. They do have a massive range of Zee Dog leads and collars which will keep me comming back.

S. B.

I'm so impressed with this store, I went there recently to switch up my cat's food. We are going away from supermarket brands such as friskies and whiskas etc. and onto something better for him. The lady at the counter was so helpful by telling me that if your furry friend doesn't like the food you can bring it back and swap it out for something else- that is so awesome! Turned out we were thinking he may not be responding well to it but after talking to someone on the phone (just now) we figured out that it is actually the opposite! He likes it too much and is scoffing it and then coughing up the undigested biscuits he was trying to cram down. I've already noticed a world of difference, his fur is even softer than it was, he doesnt nag for food anymore and he is very happy. Thanks guys xx

W. &. J. A.

Thanks to the awesome team at Animates Westgate for allowing us to fundraise in support of #BikkieDay Blind Low Vision NZ today. Weather was against us but we appreciate everyone that stopped to chat with us and support an amazing cause. We couldnt have done it without you all. Smiles all round. Thanks Animates From Manaia (8yrs old) at #manaias1millioncupcakecountdown

K. B.

Lovely service and although animates is expensive, it does have great dog accessories.

A. F.

Easy fast experience in store with friendly staff. Great to see animates supports price matching if you can find something for a lower price!

K.

I take our pup in often, they have a great grooming service and excellent staff who really love animals. Zoey always gets a treat in here.

B.

Animates is a pet shop with a great range of pets,including cats dogs mice pet rats with a good stock of fish from tropical through to gold fish.They also have a huge stock of everything you need that goes with your pets needs, food fish tanks and all the necessary extras

K. B.

Visited with daughter who had difficult questions. We came out more than satisfied. Great service and advice 👍

j.

Didn't have what I wanted

H. N.

I buy fish from these guys, price is good but their staff should provide more advice on fish keeping hobby and not just act as fish sellers.

T. E.

Great facilities. We came here to DIY our pooch. Pretty easy and straightforward. Always lots of good stock for our pets.

C. R.

Plain and international markets have you ever 5

L.

Friendly helpful staff, well set out site

D.

Friendly helpful staff and fish advice 😊

s.

Really helpful and kind staff

C. K.

Friendly and helpful staff. Bought some cat food for my sister and wasn't sure if it was correct but they helped me get what I needed.

J.

Always really helpful!

C.

Our local pet store. Staff usually very friendly and helpful. Good selection of pet foods.

R.

Helpful as

M.

No pets other than fish. It isn't a pet shop, but a pet supply store.

B. W.

Animates is a pet shop with a great range of pets,including cats dogs mice pet rats with a good stock of fish from tropical through to gold fish.They also have a huge stock of everything you need that goes with your pets needs, food fish tanks and all the necessary extras

P. F.

Great store, but only sell fish (no other animals). Good selection of stuff, but staff arent as knowledgeable as they could be

F. K. G.

Wonderful getting my mogs there food and treats. Happy and prompt service.

S. C.

Had an awesome time with the kids doing the school holiday session learning about fish. Great staff lovely atmosphere.

l. F.

Good Service was directed to the right product was wanting best flea/tick treatment for my dog that got ticks from a farm it worked a charm

J. E.

Great pet store with helpful staff and a good range of products. Ok to take your pet into the store and they have in-house grooming services.

A. P.

Sometime don't have stock of things we need but always very helpful and knowledgeable staff and reasonable prices.

V. W.

Excellent range of pet supplies. Helpful and knowledgable staff. I find this store is better than the Lincoln Rd store.

C.

Our local pet store. Staff usually very friendly and helpful. Good selection of pet foods.

G. M.

Great friendly staff who love animals and is a pet friendly zone so it's always fun bringing your pet here while shopping.

P. D. K.

Had my dogs face trimmed but wasnt done very well. Hair left yoo long sround mouth

M. M.

Cool store and animals to see. Unfortunately it was very under staffed and although busy I ended up walking out.

M.

No pets other than fish. It isn't a pet shop, but a pet supply store.

H. M.

Only 1 cat there. Was hoping to see more but good if people have already bought up the rabbits.... cats and dogs

K. T.

Friendly, helpful staff. Lots of choices for products.

R. T.

So helpful,went out of there way to help

D. M.

Good selection of animal food and assessories.

A. A.

Well stocked, friendly interactive staff

L. N.

Good service when they're not busy, can lack some stock

M.

Best, most professional advice and assistance from knowlegable staff

T. Z.

The largest shop of this chain shore; grooming room reminds me the grooming room in Mid Town shopping plaza in Ropongi Tokyo

B. S.

Pretty good quite pricey but staff were very helpful.

N. J.

Kids love going in to visit the animals. Staff always ready to help

D. F.

bright friendly staff.items clearly marked. very clean.

E. P.

It is always well stocked and has friendly staff.

B.

Very friendly staff

D. E.

Friendly helpful staff and fish advice 😊

S. B.

Wonderful grooming service and very helpful staff!

J. K.

Very helpful staff, made a return quick and easy.

L. F.

Friendly helpful staff, well set out site

C. M.

Dog wash is cool best thing about this place almost like wash world but for your dog

s. a.

Nice big store with helpful staff.

R. H.

Very satisfied with this visit. Friendly smiling staff.

E. R.

Nice shop. Very polite staff.

L. F.

Great things for animals. Good grooming service.

S. K.

Awesome staff... just ask and they'll help with any (pet related) query

s. m.

Really helpful and kind staff

D.

Great selection and very nice store.

C.

Good service. Given wrong information on animals

L. V.

Great service, friendly staff

C. W.

Good service. Given wrong information on animals

J. P.

10/10. Cutest ratties!

D. G.

Nice to customers and normal freight people

p. w.

Brilliant facilities for washing your dog.

D.

Great selection and very nice store.

L. d. P.

Very helpful staff, very happy with the service

D.

Always great service..

S.

Staff are always helpful and friendly

C. M.

Awesome range of pet needs!

R.

Their dog washing station is a godsend.

J. W.

Reasonably priced, friendly, convenient location

M. L.

Close to home and has what we need for our puppy .

D.

Always great service..

C. B.

I was going to buy a cat, but I was too Paw.

I. Z.

Good products with cheap price

C. a. M. J.

good prices , good rewards system.

R.

Helpful as

V. M.

Tidy, clean, helpful, friendly staff

U. P.

Staffs really friendly.

D. E.

Good place to wash dog

C.

A very good pet shop.

T. M.

Great range of stuff

S.

Very helpful and friendly

w. m.

Plenty of goodies in store

L. R.

Always full of kitties to adopt

J.

10/10. Cutest ratties!

A. W.

Very helpful staff!

J.

Good special on cat food

A. H.

Good service good food

B. D.

The best dog groomers

Y.

Awesome wash place

D.

Great service

C. R.

Awesome.

R.

Exceptional service

A.

Always helpful.

J.

Great place

J.

Hot girls..

G.

Very friendly

C. R.

Great service

C.

Friendly service

P. T.

Cool

P.

Great

V.

Too expensive

A. G.

Average Animates

A. R.

I find the staff to be professional and, even in these COVID times, always try to help.

S.

Washing the dog is fun.

M. B.

Does not have gold fish only tropical fish

關.

(Translated) The staff is very friendly and the goods are great (Original) 工作人员非常友善，商品也很棒

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