Reviews of The Hour Glass Auckland - Official Rolex Retailer & Rolex Service Centre. (Shop) in Auckland (Auckland).

The Hour Glass Auckland - Official Rolex Retailer & Rolex Service Centre

884 Reviews

10 Comments

Shop

Watch store

154 Queen Street, Auckland Central, Auckland 1010, New Zealand

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Information of The Hour Glass Auckland - Official Rolex Retailer & Rolex Service Centre, Shop in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

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Open hours of The Hour Glass Auckland - Official Rolex Retailer & Rolex Service Centre

Reviews of The Hour Glass Auckland - Official Rolex Retailer & Rolex Service Centre

J.

Feb 2022 Amazing to try on the Louis Erard regulator ! The Hourglass Singapore special edition. Such fun way to look at the time ! Great collaboration piece . 2022 surprised by new addition of the German brand Nomos ! In house movement of great value , sleek design language with see through case back available ! Dec 2021 Christmas visit Received a very warm welcome by the team at The Hour Glass Auckland. Exceptional service and dedication by the team to assist me to go one step up along my horological journey. Special shout out to Sylvia and Fong to help me securing an outer space kind of dream watch. Happy 42th anniversary to The Hour Glass ! I look forward to many years of enjoyment to come! Nov 2021 Daytona feast First visit after the retail opens up Utterly surprised by the number of Rolex exhibition pieces available to view and for trying on ! The rose gold Daytona is a heavy hitter alright ! there were 3 Daytonas, black stainless steel , two tones were amongst with this rose gold Danni was very patient and fed my hunger , at the same time told me intriguing stories behind brands and creative design of bvlgari octo. I should be back for such delightful experience! Aug 2021 Another well worthy visit to the boutique just before lockdown Checked out the bvlgari world record breaking watches. There were plenty of stock of various models including something for the ladies. The boutique had plenty of foot traffic , however every customer was served promptly. I particularly like the fact that during the viewing process there was no interruption, the service was tailormade and dedicated as always at The Hour Glass Viewing experience with Fong was a horological feast as always July 2021 Back at the store again to pick up a Rolex piece that went in for a repair. Being the Official Rolex Service Centre , the watch went through stringent testing to make sure it met the highest standard as dictated by Rolex. The process was efficient and professional with very quick turn around time. I was updated regularly. Upon arrival I received excellent service by Paula and Sam, whom assisted me to try on some stunning pieces ! A pleasure as always ! July2021 My favourite store in NZ ! There is often exhibition of various unique pieces from brands such as Rolex, Hublot etc ... There are plenty of stock of various brands and Fong would always go the extra mile to discuss my need. Whether you are buying for occasion, seasoned collector or simply a casual browse, I would strongly recommend The Hour Glass Auckland ! Jan 2021 Visited the Rolex exhibition and got to check out the latest models in metal. Despite a huge crowd I had great service as always by Fong. walked away with a Loingines. An entertaining experience ! visit in Dec 2020 I had a very Merry Christmas at The Hour Glass Auckland . The boutique experience has been top notch and consistent over the many times that I visited the boutique. The sales team was attentive to me providing personalised advice while shopping for my self and also looking for a gift. There were Plenty of stock of various brands. The new Hublot was eye opening and the Oris was very affordable. Thanks to the GREAT Sales Team,special shout out to Fong and Sylvia. Without needing to travel oversea, the best boutique experience can be had at the heart of Auckland CIty ! Oct 2020 I had the best thing that happened in 2020 when I visited The Hour Glass. Sylvia, Paula and Fong have been exceptional in customer service, helping me buying what I like. It's tailor-made professional service without pressure. Fong always extends my knowledge and passion for watches, always available for a pleasant chat any time of the week. Through the purchases , The Hour Glass has helped me celebrate many milestones in my life. I would highly recommend this boutique experience.

D. J. L. J.

I want to express my gratitude for Paula and her manager from Hour Glass. Thank you for your professional friendly services and helped me to secure an important timepiece in remembrance of our 25th anniversary. I know Paula via my colleagues who is her loyal customer and our company as a whole has bought many watches from Paula and Hour Glass. I told her about my special occasion and our desire to secure this watches 8 months ago. Paula didn’t forget about our special occasion and eventually secured the watches for me. I was overwhelmed by the good news last week and I would like to say thank you to Paula for her professionalism and excellence in customer service! Hour Glass is a reputable global company with vast selection of both jewellery and watches. I highly recommended Paula and Hour Glass to anyone who is looking for quality timepieces and exceptional customer services!

S.

My mother bought a watch from The Hour Glass today. Paula is really nice and friendly and she is really professional. She explains everything my parents need to know about the watch their buying like changing the time of the clock and so much more. When I'm older I would definitely save my money and buy a watch from here! :D

J. P.

Danni Wang is the best person I have dealt with in a watch shop so far. She is professional, knowledgeable, and very patient through the whole process. I ended up buying my first Tudor. Although this is the first purchase from her, I'm sure this won't be the last.

w.

When I entered the store, I felt very comfortable and every shop assistant smiled when they saw me, which was different from other jewelry and watch stores I went to. At that time, my friend took me to Paula, who received me and introduced Rolex and Tudor watches in detail with great patience. Thanks a lot for Paula's professional introduction and letting me know about these two brands. I finally decided to buy Tudor first, hope I will get my dreaming Rolex watch next time. Also thanks to Fong for his excellent service.

L. X.

Got a watch from them yesterday the salesperson, Paula was very helpful and have superb customer service. I am very happy with her service. She is also patient in explaining to us about the features each watch model offers.

J.

I contacted Paula via email initially to enquire about a watch for my husband. Paula’s follow up service to secure the watch was excellent. We flew to Auckland & meet Paula in store. Paula’s manner was professional, knowledgeable & courteous throughout our entire purchase which made the occasion more memorable. We would highly recommend Paula & the Hour Glass team, Queen St, Auckland.

M.

Today I picked up my Rolex Sea-Dweller from the Hour Glass and enjoyed the best experience of customer service from Sam Su and the whole team there. Everyone is very knowledgeable and friendly, and Sam has shown a very keen interest in making sure that both my wife and I have been able to purchase the Rolex we desire. Thank you Sam and everyone at The Hour Glass. I cannot recommend The Hour Glass highly enough for their exemplary service. What separates them is that every one of their staff has excellent product knowledge and are genuinely enthusiastic about the watches they sell. They are humble and courteous and not at all pretentious. I have bought two watches from them now including very recently my first Rolex. Sam and the team at The Hour Glass will remain my preferred watch retailer for many years to come.

N.

Restrospective entry for Paula who provided excellent service in securing a sought after Rolex for me. Kind, transparent and customer oriented, Paula made the entire process seamless and comfortable and I would highly recommend her to anyone seeking to get their first luxury watch!

R.

I had a great experience purchasing a rolex for my sons birthday. It was a sought after model and it took some time to arrive but Danni from The Hour Glass was extremely helpful throughout the process. I will be back when I'm looking for my next watch. Thanks Robin

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