Reviews of Ballantynes Department Store Christchurch. (Shop) in Christchurch (Canterbury).

Ballantynes Department Store Christchurch

2376 Reviews

380 Comments

Shop

Department store

Cosmetics store

Fashion accessories store

Home goods store

Lingerie store

Luggage store

Men's clothing store

Shoe store

Women's clothing store

Cashel Street, Christchurch Central City, Christchurch 8011, New Zealand

Description

Information of Ballantynes Department Store Christchurch, Shop in Christchurch (Canterbury)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

Map

Open hours of Ballantynes Department Store Christchurch

Popular times

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Sunday

Reviews of Ballantynes Department Store Christchurch

L. T.

Excellent, friendly and attentive service from knowledgeable staff in the ladies fashion department. The sales assistant gave me good advice and seemed to genuinely enjoy helping me to select my clothes. I am very happy with the purchases. A great experience!

T. K.

My favourite place for shopping. Nice and clean toilets. Staff are polite and friendly.

S. D.

Lovely store with an extensive range. Mostly high end and great quality but watch out for some of the more affordable homeware lines they stock. In some cases you will get better value and quality at K Mart. Staff are all pleasant to deal. Great central city location. If you are there during the Christmas period they have a fantastic themed window display that the children love.

S.

Wonderful shopping experience. Loads of things you can't source elsewhere and extra special service. Therapy going there :-)

C. H.

Went in with my daughter to exchange some RMWilliams boots. Salesperson knew exactly who my daughter was and why she was there. Fast and very courteous service!

P. B.

Great store, fabulous customers, l got lost and a couple of very lovely ladies helped me, very grateful to them.

F. M.

Excellent quality stock, impeccable staff who offer world case service, the store is always a pleasant experience to visit. This tends to be on the pricier side but you do not go to Ballantynes for a bargain, you go for the quality. Quality goods, quality service and quality experience.

J. M.

Beautiful store and excellent staff. Wonderful selection of products in all departments. For something special for someone special definitely the place to shop.

S. L.

This store is really great to look around, especially at Christmas time when they put on some fantastic window displays. Allow yourself a good hour to wonder around all the department stores within, and try out some of their tasty treats if they are serving. I had a yummy Eccles Cake, which was delicious.

G.

shop always delight to shop cafe so lovely coffee hot all staff so pleasant and so helpful.

f.

Department store is well laid out, easy access across the floors, escalator and lift available. There are in-store cafes, toilets, gifts, flowers, wine, spirits, bedding, furniture, and lots more 👍

J.

Great service. Fantastic selection of goods. Nice to browse or pick up a few essentials for the kitchen.

L.

Busy. Went to see Santa, good Covid precautions, had to book in advance. Will have to come back when the kids are at school and have a better look!

R.

Very nice lunch. This shop is the epitome of class. Very good service and pricing. Love this shop. Well worth visiting.

C.

Staff really need to engage with customers , I stead of ignoring you. Especially when the place and city center is empty. Cafe staff far more welcoming

J. L.

Fantastic "old school" department store. World class customer service. Exceptional range.

R. D.

Heaps of shops a reasonable choice of places to eat . What more could you want,oh I know , a place to park, there is a real shortage of parking but their parking police are over vigilant so make sure you keep an eye on how long you are there and the time Zone . No pressure!

G.

Nice Christmas shop but getting smaller every year. Good specialty foods section and special gifts.

j.

Not much of a shopper but got dragged in for santa photos and it was actually not bad, not too bad at all

M. D.

Great store, hasn't changed a whole lot over the years, but if it's working, don't try to fix it :-)

K.

Helpful, friendly staff. Great choice. So glad big department store still in christchurch.

B. S.

Well stocked. Good quality merchandise staff service is exceptional.

O.

Good department store that offers complimentary gift wrapping service (is it Christmas only or year round?). Did all my Christmas gift shopping there

C.

Great shopping atmosphere here! Quality items and inspirations too!

S.

Always a pleasure....easy access, extremely helpful staff and a very broad range of quality merchandise.....

D.

First experience was not a pleasant one but 2nd time round was dealing with new staff member with a much better attitude. This place really need to unskill their customer support.

R.

May fave place. restaurant on ground floor interesting food and tastes good too. Love shopping there

C.

Attractive displays, quality merchandise, friendly and some not so friendly staff. Great location

R. H.

I love this department store. It's a place where you can live your bourjous dreams!!! And maybe even buy a couple of things. I love to dream and Ballantynes is my happy place. Lol. Chanel, dior, seed, Tom ford, Karen walker, huffer, miss sixty etc etc etc

K.

Has good flow around the store. Nice range of products and lots of different types of Gins.

K.

Lovely store. Friendly staff. Lots of Christmas goodies

S. P.

Fantastic department store in Christchurch. Quality selection of products suited for all ages. If you're looking for Chic decadence that's not from a chain store I would recommend stopping here. Ranging from streetwear to home decor, Ballantynes offer choices for all ages. It's a great place to stop for last minute gifts as they offer gift delicious gift wrapping at the counter.

P. C.

In Menswear, Brendon Robertson has helped me with an uncommon level of service and support. If you want the best customer support from a menswear vendor, there is NO QUESTION that Ballantyne's in Christchurch, should be the absolute top of your list. Thank you, Brendon.

b.

Always nice to see Santa with no queues and pee paid photos. Makes it super efficient

F. L.

The Tea Room down stairs was fabulous. A delightful Japanese gentleman took our order at the counter.The ambiance of the Tea Room is very pleasant and there was a good choice of food at the counter. Highly recommend a visit.

M. A.

Something special. Great place to browse or spend. Quality, variety and great service. Christchurch icon. Christmas window always a treat. Beauty club well worth joining.

F.

Sets the standard for retail shopping and sets a pretty high bar. Quality staff and merchandise.

T. M.

I had the best ever experience here. I was wanting to purchase some mens cologne (1st time) and I was helped by a French woman (I wish I knew her name) in the Fragrance department. She was amazing and so helpful. She spent alot of time and patience helping me and I left the store happy and satisfied with my purchase. Ngamihi 😊

M.

Lovely place to sit and have coffee and cake. Lovely store

J. C.

Large store with a huge range of quality brands. Can be a bit bewildering - it does pay to ask for help if wanting to find something. Staff are very friendly and hugely helpful. Nice store.

w.

The best department store in new Zealand amazing products and service buy on line if you cant get to the store

R. S.

An Oasis of civilisation in a sea of chaos. The Devonshire tea was awesome too!

J. “. M.

Great service as ever. I am always happy to shop here, while they do tend to cater to the higher class they do have a wide range that is accessible to us normal people too 🙂

H. W.

Great service for click and collect. My sister-in-law from Perth W.A., purchased some nightwear for my elderly mother. I was to pick it up in time for our family Christmas gathering today. The garments were beautifully gift wrapped and included a card. Thank you

R. D.

Nice high end department store. Quality is at par with the price. Great Christmas window displays.

K.

Amazing customer service received from the Ladies at the Fragrance and Clinique department. They are always so caring, helpful and always happy to assist when needed :) Will definitely be back to see them!

G.

Just browsed and enjoyed the ambiance of the place has a lovely Christmas feel.

A. S.

didn't have the tom ford perfume i wanted and it as a 3 month wait till a new order came in which was sad but the lady easily helped me find another one which i loved. went to go get a bra another time and the staff were so helpful and they even got the senior fitter to come and help. sadly didn't have a bra my size though which i expected from such a bug store such as this one which was very sad but they gave me other places i could go which was nice

E.

Favorite place to do my Christmas shopping. Something for everyone.

P.

Pleasant and helpful assistant. Some shortage of stocks one item on back order.

R. M.

Took more grandchildren to Ballantynes to do the puzzle and colouring in. You are wonderful with all the fun things in the school holidays. At xmas time we took teddy in to spent the night there

F. E.

Everyone should go to Ballantynes at least once. A real old school charm.

J. H.

A good place to visit for Christmas gifts such as jewellery and select liquor gifts. Served by polite competent happy staff appear to be happy in their job. Always an interesting high quality selection, and very good prices on special.

D.

Always loved this place. So much selection.

P. B.

Love Ballantynes. In the Christchurch store we received friendly service, tasty food in the cafe but a bit pricey I thought for what we had. Apart from that I was impressed with the variety of products in the pantry section. Will shop in that department again on our next visit to Christchurch.

E.

Good tea rooms. Better when there's lamingtons.

S. M.

I enjoy Ballantynes in the morning after they open at 9am. The breakfast there is probably one of the best in Christchurch. The coffee is delishiously consistent. The staff are friendly and helpful, especially Di n Paul in the men's dept.

P.

Always a great array of products. Always friendly and helpful service. As you round another corner, you can rest assure you will find something new. Top quality Always, best brands, and icecream. Beauty products galore. Home wares for every tast. There is also an Eaterie and wine area. What else could one want. A joy at Christmas time with the exceptional window display.

G. A.

Love 💕 coming here, top quality products and items. Lovely and calm atmosphere Helpful, lovely and friendly staff. You can get everything you need from here in one department store. It's good that you can take your time looking around and the staff aren't in your faces.

J.

Not such a treat in the windows this year.. Other years have been better

K.

A lovely shop great for that special gift

N.

I was solidly disappointed with the Christmas experience at Bally's this year. We were on time for our 9am booking for Santa but slightly confused on how to get there. Get there we did and still waited in a queue. Thats fine, it moved quickly, and Santa himself was as lovely as ever. However, there was no beautiful big door to walk through, no slipping your paper in so that Santa's helpers knew your children's names. The photographer was lovely and the pictures were lovely. The printing set up once we left was awkward. I appreciate the technology being used was faster than previous years, but it still felt awkward. Anyway, pictures done and dusted. The Christmas decoration area was the smallest it's been in I don't know how long. Not a large selection for choice, felt pretty underwhelming and disappointing to be honest. Before we leave we stop at the cafe in the atrium. There were 6 baked goods in the cabinet. What once felt like a nice spot to have a sit and look at our goodies and talk about Santa felt like we were just wasting time. We were so uninspired we just left quickly - forgetting to even go have a look at the windows.

N. P.

Wonderful department store. Quality staff and a broad range of exceptional products.

P.

Well laid out but steep stairs down to the basement which could be a problem for some

n. m.

Always nice to wander around here and very helpful staff. Love the tights hosiery selection. A bit disappointed by the Santa's grotto last year....they could do much better with this than just a room....come on you have the space to create something far not enchanting. Rather than have it free you could charge a few bucks and make a Xmas woodland you walk through to get to the grotto...I'd happily give you ideas :-)

G.

An old favourite. Can always find interesting good quality apparel. Devonshire tea at the tea rooms is great value.

P. B.

Helpful staff. Nice products. Huge range in all departments. Very pleasant experience. Toilets and lifts available

M. M.

MAC store was great, Tasmyne ( Hope I spelt correctly)was amazing. She chose the perfect shade and foundation for me, and the perfect lipstick in one go!! Great service, friendly and a real credit to the whole store!! Thanks

R. M.

Dear shop quality though had a cake and cuppa tea yes held my little finger out straight ...dribbled on my tea shirt managed to wipe that discreetly up though. Wonderful experience !!

J.

Beautiful store and great service.

j. C.

Suberb salmon cream cheese club sandwich. One of the best ever iced coffees. Soo good rhubarb crumb square. Amazing friendly staff. Even waved good bye. Took photos. Quiet and relaxing.

P. M.

We came to do Christmas shopping on Sat We were served by Kim in the pantry who gave us exceptional service as we chose products for a family gift basket Kim helped us choose products and gift wrapped it to perfection she even carried it to our car as it was heavy Kim was Soo polite and lovely smile everything you could wish for in exceptional service Well done Kim We then went to several department s and purchased other gifts service was all excellent We went to find the Christmas shop and we're very disappointed as to where it was stuck in the back of children's wear and was very disappointed in the location and merchandise available not a patch on years ago when it was on first floor and as you came up the escalator there you could see it in all its glory just so beautiful While we were in store several people commented on its location and chose of decorations Christmas is such a joyous time of the year and we all should be clutching at the nice things in life as we have all had a terrible year I hope you will take in hand my comments and to congratulate Kim in Pantry for her fantastic service It still is nice to come into Ballantynes and we always enjoy coming in to shop and to see Ballantynes still gives very nice traditional service an to see it has moved with the times to also cater for the young adults Many thanks once again Penny McAlister Phone 033106914

C. L.

Very large department store in downtown with plenty on offer. An extensive women's section which focuses on small sizes. I found it difficult to locate anything over a size 10 (US 6). They sell mainly high end brands. They had several beautiful pieces in menswear but the prices were steep. They also failed to remove the security tags which meant we had to return the next day. Ballantynes also carries homeware and furniture. I was disappointed they don't carry California King bedding as they're clearly wanting to be perceived as a high end store. I was bummed we ran out of time and weren't able to visit the wine bar. Overall the store is well organized, clean, beautifully styled, and offers extensive goods for those seeking specialized consumer goods.

C. C.

Very up market almost posh. I could get used to this. Good service, quality goods, and huge variety. A must see for tourist and locals alike.

D. B.

Gosh it would be worth moving to Christchurch just for the department store. Signed up for an account card while I was there. Bought some beautiful mens shoes.

M.

Used to be Christchurch's Department store.....now just a department store in Christchurch ...

C. A.

We purchased a dress for myself and a suit for my husband on valentine's day. Staff is extremely friendly and helpful. Lot of variety and good stuff. Just two downsides - all sizes weren't available. I liked two other dresses a lot but they weren't my size. Clothes are very expensive but we bought because we liked them and wanted them for special ocassion. However, you can't find such good variety at other nearby stores. Hence 5/5.

N. F. R.

Helpful and friendly staff. Beautiful, tasty food and quick service. Great family friendly tearooms with an extensive menu that has something to suit everyone tastes. Every time I go it brings back memory's of going there with my Grandmother as a child. Easy five stars, worth every penny.

M. L.

A very large department store in central Christchurch. You can spend some time here; there's a wide variety of clothing, homewares, electrical, children's toys, and unique food and drink items, plus a couple of in-house cafes.

f. k.

Always enjoyed Ballantynes, however the bygone era of amazing people related service is long ago! Hard to find anyone to assist you as Ballantynes approach seems to be ' brands renting floor space ' which is fair enough however not flash for the customers. In days gone by the staff actually got to know you and your family 👪 Unfriendly café staff and extremely inflexible.

Z.

Nice department store in Chch, but hard to find anyone to assist you.

J.

Bag and clothing departments were excellent, woman's shoes was a cold experience. So I only purchased a bag and clothes...

k.

Such a treat to take the grandchildren to see a real department store. We all loved it

R. &. J. B.

Excellent window display worth a look just in it's self. Great shopping excellent quality. You pay for what you get. Toilets down stairs well maintained. Cafe dost airs as well. Excellent food. It's a whole shopping experience well worth the 5 stars. :)

D.

It was lovely to walk through the crossing part into Ballantynes. I assume it was old meets new for the building.

B. W.

Has always been an incredible store with a great range of high end products. However there has been a noticeable decline in kind and welcoming staff. Especially the younger staff are very judgemental and seem to think because they work at Ballantynes they are superior to everyone else walking through.

b.

Loverly store when I go to town on my gold card I always have a look around. And go to the lgf for. SOME THING TO EAT. AND. DRINK

L. S. A. F.

Quality and service is quite good for menswear. Price is not within reach for the average person and their alteration service screwed up both hems on my pant cuffs. In reality I would wait for their sales and you can get a great deal, then take your garments to a competent Taylor.

S. G.

Generally their women's clothes are rather lovely, but I feel that the store does not change their stock very often.

S. K.

It was the 1st time in 40 years I have brought a pair of shoes by myself....well possibly ever. It was a painless easy experience and the yhe lady sorting it all out was fantastic.

J. G.

I shopped for the first time at the Cashel Street store in Christchurch on the 16/07/2020. I base this review on past experiences with David Jones etc in Sydney. I was happy with the staff I dealt with over the 2 floors-v. helpful getting the right sizes etc and I bought several items. That was until I had the last Salesperson 3835 (10:02am) A younger person, maybe mid 20’s who couldn’t contain a giggling fit directed towards me. Not sure why...? I left embarrassed for her and sorry that the other staff I dealt with were so let down. Immature and unprofessional. Otherwise 5 stars so thank you.

D. A.

I really like this shop. The staff are extremely polite and helpful. I think it is the only shop that I have been thanked for my custom. It was sincere and not forced like the American have a great day. I also enjoy the old fashioned classic department store feel of the place, long may they continue.

G.

Love Ballantynes!! Great variety and excellent friendly staff

D.

Great store, plenty of variety, great eating down stairs and awesome customer service. Disability accessible store.

A. W.

Loved this store. I must admit we only went in on a whim sorta like what the heck. But wow where we surprised. Customer service is second to none range and quality are top notch . You will find a huge range over 3 stories ! It has everything from clothes to alcohol and everything between. Bargain bins and high end fashion there are special brews of coffee and tea and even a kids section. To top it all off it's family owned what more could you ask for :)

K. B.

Fancy! High end store, with the names and brands that a quality high end store should have! Had the who's who of fashion, make up and add ons! Clothing, homewares etc all there too.

K. C.

My daughter and I was looking at the Christmas display. We saw Santa from a distance and it was busy in the shop.

M.

I love Ballantynes. It reminds me of Myer and David Jones In Australia. All my favorite brands. Staff were

J.

Loved our photo with Santa today. Ballantynes itself is worth to have a look.....a lot of mainstream for the wealthy for my taste though....still a must go if you visit Christchurch.

R. F.

coffee at the new restaurant was delicious, the food looked great so we will be back for our next treat soon.

B.

Great selection! Except shoe department. They didn’t have great selection in my size 12s

m.

You can't visit Christchurch without going to Ballantynes.

J. W.

Thank you to Dana who helped me find well priced jeans that were the perfect fit. Amazingly helpful. Tried about 10. I bought two pairs - excellent idea Thank you

S. M.

The ever-reliable, quite price-reasonable, department store. Other department stores in other cities have hit hard times, but this one is surviving quite well in the challenging Christchurch environment. Service is always available here, something missing in so many other stores, unfortunately

A. T.

It is always a pleasure to come in here. It something for everyone, does duty free, has cafes.. no reason to leave in a hurry!! The sales are legendary, well worth saving up for. The food in the cafes is delicious, as is the coffee and tea selection. Staff are always very helpful. Would highly recommend a visit here

C. p.

I love Ballantynes Pantry, I got a few things there for icing cakes sadly only one item I could not find, a shop assistant was very helpful went way and above with help, we were checking out a form she had with the item I wanted but as I needed it more or less straight away she photo copied the design for me so I could go else where and hopefully find one, which I didn't, my friend and I then went to a few departments in Ballantynes and ended upstairs in the coffee shop, very satisfied I had my all time favourite of ICED COFFEE with the works, being whipped cream and icecream in the mix a big scrumptious 5 star for my coffee. All in all the experience was a 5 star rating

D. N.

Great shop, wide variety oh the cloth made objects, I would definitely go again but I would not recommend this shop to anyone who is poor. This shop is for the upper class human or the wannabe upper class human/hypebeast. The cloth made objects are very good quality and very expensive, they also have skin and beauty products which are also for rich people. Great shop would shop again just kidding I didn't buy anything I'm poor

J. F.

Pricey but good quality department store . Didn't have size of shoes needed , ah well that's life! Big sale end of Jan for 10 days so lots of bargains to be found.

M.

Experienced the most excellent customer service for a while thanks to Pip in cosmetics - exceptional!

R.

Great for all your fancy needs

C. D.

Excellent customer service! Made a purchase with customer service by email to have it shipped to me in Australia. The process was flawless, the assistant was friendly, and it arrived quicker (and so beautifully gift wrapped) than a domestic purchase.

Y.

Ummmmm went to the tea room for lunch haven't been in ages and it has changed alot not what it used to be.

K.

Super quality and selection. Beautiful store. A must visit in CHC visits. The whole precinct around it is so cool.

C. H.

Clientele can be snobbish but the staff are just friendly, curtious and helpful. Really good quality products and the food in the cafe is great. Just wish they had slimmer clothes sizes. I struggle to get 30 inch waist formal trousers here.

L.

Looking for a special present found what I wanted probably paid a bit higher than other places but found what I wanted staff were very friendly and helpful

A. G.

Uniquely both classic and modern, a high end feel but with affordable options. Just a nice place to drift on through

F. A.

Fabulous shopping but also more up market than some other shops. But you can usually find a special something. Personal thanks to Guyon (apologies if misspelled) sold my husband the perfect Birthday present. and Ben in mens wear for hunting down what I wanted.

L. A.

Very Selfridge's with very good higher end products and excellent staff service. Harks back to the days of old when the customer was treated like a king or queen. And long may it continue.

A.

Great efficient service, would recommend this store to anyone who's interested.

F. S.

I love this place, it has class, but the price is no different from other shops. Pleasant and relaxing place to visit. I had coffee and a cake at Kin's. The service is quick.

J. K.

Good morning Ballantynes Thank you for Terrific service your wonderful staff who not only organised my request for an order of reprints from the santa grotto but delivered them personally this is surely above and beyond Brilliant service. Thank you all I can now send these precious photos abroad in time for Christmas. I wish all your great staff a very Happy Christmas and a Great 2020 thank you Joy Knight

Z. R.

I used to come in here a lot thanks to Nespresso, sometimes I walked around to look at their displays and found many lovely items; Overall an elegant and a wonderful place to shop and find surprising treasures!

A.

Not impressed with the service the other day. Staff in womens shoe department under resourced and not familiar with expired cards. Surely another company can get them done here in NZ!

L. P.

Ballantynes has retained it's good decent service. The staff are excellent and I love the downstairs cafe, not only for the wonderful food but also for the kindness of the staff. I also visited the Dior perfume counter today and the shop assistant was very helpful.

C. D.

Wonderful shopping experience staff are friendly helpful & happy. We enjoyed our flight & destination last Wednesday was a great night with plenty to keen us entertained, lovely nibbles & bubbles. Best shopping experience in Christchurch.

S.

Love this shop - so much to look at. Staff very helpful. Nice cafe on basement floor.

J. E.

Welcoming staff and the place smells amazing. Good change rooms for babies and their Christmas shop is always the best.

k. h.

Fantastic store, take your time to browse and find the perfect, unusual present. Lots of space and not overly cluttered. The entrance with all the teas/ coffee and unusual food items, reminded me of the grocery area in Harrod's-London. Just a Cool wee store with so much choice.

G.

What a great store Old but new. Great staff and personal service. Happy shopping

s.

Great bargains in clothing but poor section in China dept.

J.

Easy access from Lichfield St carpark. Wide range of goods; women'swear, men's wear, shoes, homewares, shoes, makeup, etc.

E.

Enjoyed coffees all three

N.

This store is an icon with a great selection of just about everything you need. Quite upmarket.

A. B.

Great service in the cosmetics department and contemporary lounge. The fashion atrium staff could be more customer focused, received no greeting or offer of assistance from staff (they were too busy talking amongst themselves).

D.

Great service in menswear for Levi jeans for my partner.

A.

Nice clean toilets & lovely perfumes etc, quite pricey

L. N.

Great range of products and beautiful homewares, but we were completely ignored when we went to the Homeware Store on Colombo St yesterday. We walked around the shop for 15 minutes and not one of the 4 staff asked us if they could assist us - or even greeted us. There was only one other couple in the store so it was no5 as if they were busy. Very disappointed.

G. D.

Ballantynes sees itself as the old family established type of shop that sells a variety of goods and is worth a browse.Ive browsed twice now in as many weeks and the staff are attentive to ones needs which also helps to sell product. My only complaint is at the entry/exit to the Lichfield St carpark the handrails being brass are in a urgent need of not just a clean but a polish.I doubt if they have had anything than a quick flick for a while ... remember this is public space wether walk thru,browsing or shopping and should,like the toilets sparkle

C. K.

Great looking store but felt weird being there seemed to big and I couldn't find my way in there

S. H.

Large variety of products. Many fancy brands with big price tags. Just be careful walking around the shop so you don't accidentally knock something over. They've got China, makeup, menswear, kitchen appliances and products and gift ware on the ground floor. Children's, hair salon, and a cafe downstairs, and women's clothes and shoes upstairs. You can also do laybys if you need to

D. R.

Good for Upper end merchandise. We pretty much just go there for Nespresso, which is shifting to its own store. The staff are nearly always polite and Knowledgeable.

K. S.

This place is excellent. The store has amazing quality clothing, food and household stuff. I love this shop and visit any opportunity I can !

K. E.

Our sales assistant Paul was absolutely fantastic. So helpful and charismatic and suggested a great icebreaker activewear birthday present for Dad.

W. R.

More like an older American style department store rather then a mall...a huge range of products but targeted for the more affluent consumer than the average kiwis shopper...if you have money to waste then this is the place to shop however if you are looking to find a bargin then steer clear as there aren't any to be found here

M.

Fantastic up market store, my wife loves it here. Not so great on the credit card but happy wife happy life they say. Kids love the Christmas display

j. m.

First time in Christchurch for many years. Ballantynes is always my first port of call when I come back. Superb store and the best staff of any retail store in the country. Upstairs cafe has the best selection of gluten free products . Puts Auckland to shame.

B.

Probably the best shop in the city. Well laid out and bright and airy with a selection for everyone. First class.

L. B.

I dont know why I dont shop there more for clothing. Friendly staff, great selection, awesome staff. Thanks for your patience Di.

N.

Love this mall, i just wish it will be open longer hours. A big frustrating is always close after work :(

S. P.

In my opinion and I have shopped in London, in Germany, Holland, Singapore,Canada, the USA and Australia and no one has been able to better the standard of service that I receive at Ballantynes. When I am being served I am the most important person in the store. Please keep on doing what you do best.

J.

Great staff, nothing is ever an issue and excellent advice on products.

S.

Always great for shopping 🛍

S. M. S.

Good old Ballies. Hi quality and mid quality too. Excellent staff:genuine, idiosyncratic, mixed. Interesting place. And such good clothes Especially in men's department (sigh).

E.

A favourite in Christchurch. Lovely cafes and excellent in store service. Quality products. A pleasure to shop here.

B.

Honestly love ballantynes. They have such awesome expensive branded clothing that isn't at other stores in chch. Love Ralph lauren clothing. If I didn't spend so much money on food (and savings) then I would buy so much clothing from here

N.

Old school Ōtautahi clothing store still holds a few gems and great sales tradition. The amount of influence Ballantyne has over directing traffic post eq and so the future of the city however is a tad out of wack and not forgotten.

N.

We live in Nelson and whenever we come to Chch we always visit Ballantynes, we really love it! The service is amazing, there’s always great stuff to look at and we come away with bags full of beautiful shopping. Thanks Ballantynes X

K.

New Zealand's first and longest standing department store. While it's arguably the main department store of Christchurch central, it isn't as big as other stores one might find say in a Megapolis like New York, London or Tokyo. Even the malls in the suburbs are bigger ; that is to say itis rather tiny. Couple of gems in the women's section and some sharp suits in the mens formal, but realistically the selection is limited and generally conservative.

S. K.

I was in the ballantynes cafe & ordered a blueberry muffin. It had more lemon curd on it than blueberry. I got the napkin out from under the muffin to wipe my fingers but got sticky curd all over my clothes. A fork would have been handy but they didn't give me one. It would have been worse if I accepted it heated which I declined.

N. S.

Lovely environment, good range of quality brands, and lovely friendly staff here. The Tearooms downstairs is also great with kids.

N. E.

Great store and some of the staff really helpful but young chap in Tommy Hilfiger area not

M.

You can always find at Ballantynes what isn't available elsewhere. Assistants are always friendly and helpful.

K.

As always a delight, had a nice lunch downstairs,and loved the wee wander around your great store.

s. s.

I really love our very own Canterbury department store. There is a hair dresser down stairs where I always go to get my hair cut and olaplex treatment. They are reasonably priced which was a surprise to me as I thought there would be high end prices to match the high end atmosphere and department store. I have had my hair cut by both of the women there and they are both fantastic. I also am a regular in the makeup department. I get my brows done at the benefit brow bar, and I buy the majority of my makeup from the mecca cosmetica counter. Mecca cosmetica have a really great range of products that you cant get anywhere else in NZ. I am now a level 3 mecca customer which just shows you how much I love their stuff. Ballantynes is walking distance from work so I can pop in at lunch for my brows. The ballantynes sales are legendary! Definitely not to be missed! Great locally owned department store that has so much going for it!

S.

Amazing department store Super helpful & friendly staff

R.

Lovely place to shop with excellent service for a wonderful coffee

R. R.

Ballentynes always provides a great shopping experience. Great designer stock. The cafe and coffee shop serves great food a excellent place to catch up with friends after shopping up a storm.

H. B.

Lovely Department Store. Stocked with beautiful items including clothing, cosmetics, clothing and gifts. The friendly and welcoming staff are always very helpful. Only thing is it is very difficult getting there with the way the roads are now laid out and the lack of street parks. The Lichfield St car park lifts stopped in a back alley way with no signs as to where you were so I had a bit if trouble getting to Cashel Street. I also got lost finding the entrance back into the car park as well, having to walk around in circles trying to find it. The Lichfield St entrance to the shop seems to have gone which made things confusing too. When I finally found my way back to the car park lifts I spoke with half a dozen other women with the same issues. Apart from the parking issues, I highly recommend visiting Ballantynes.

L. B.

A wonderful dept store. Staff were very helpful a place to just browse the merchandise or purchase something special. My purchase though was a necessity!!!

l. b.

one of the best clothing shops in NZ, such a mix of top quality goods and great cafe,s. Cant wait to see the store after the new build complete.

N.

Always a fabulous shopping experience but even more delightful at Christmas

M. H.

Lovely service, great range of goods, nice cafes, sense of history (it's been there forever). It's a bit pricier than other shops but worth it for the experience.

J.

Awesome selection of great quality. Fantastic community central retail hub. Helpful, approachable, knowledgeable, interested staff.

A. T.

Ballentynes is a pretty solid department store, the sales are something of Legend, buying anything from here you know you're buying quality. A Christchurch instution pay a bit more for quality, thanks to the electronic doors I heard they saved a few people during the quake too

T.

The sale is fantastic, finishes 1st August

J.

Nice department store, quite expensive as expected. Staff very judging, don't appear to want to help you, most need to be taken down a few pegs and realise they are sales assistants not members of the royal family.

C.

Awesome store to visit and spend some time at, it has been a family tradition to shop here, new renovations are looking great.

R.

Well done with the Christmas window display and for keeping it up in the window come January - everyone is still enjoying it! 💜☃️🌲

M.

Beautiful store, everything displayed to perfection. Assistants smiling and helpful

K.

Just enjoyed a wonderful home and living event at Ballantynes! It was amazing. Thank you so much! Can't wait until next year's event. 😊

B.

Went with grandchildren for morning tea downstairs. Beautiful food and great ambience.

T.

I have always enjoyed shopping at Ballantynes as the staff are really helpful and know their stock. I was disappointed with the colour range of Sheridan towels.

M.

Nice shop. Great cafe.

S.

Amazing helpful staff. Excellent selection of goods. Always enjoy the shopping experience.

A. W.

Super personal help in the clothing department. Rosemary gave us individual attention and went out of her way to find options within budget.

G.

This place is amazing. The Christmas Decorations, the atmmosphere, even the Grinch would hsve to feel happy.

E.

Beautiful and well laid out, very friendly staff. Excellent selection of wines 😊

S.

Beautiful products but your staff don't acknowledge customers as much as they should and only seem to help when they think there is a potential sale.

M.

Very nice Big variety of shopping in one place Very clean

V.

Wide range of fashion goods, accessories, and home furnishings. Staff are attentive and helpful. Go the extra mile to meet your requirements.

J. W.

Fantastic service and great range of goods, this is a traditional department store that manages to stay modern and keep prices competitive

C.

Very disappointing when you are walking around the store and staff are on their phones and don't even notice you.

h. w.

Extraordinary exceptional service. I Shopped in 4 departments - all ladies were outstanding. Thank you. A one stop shop for me

R.

A long time since we ventured into the city, but had a lovely lunch in their cafe, beautiful soup was really yummy and it was really pleasant, had a very enjoyable time there.

A.

Jo at Mecca is fabulous....so helpful and knowledgeable. And she helped my elderly mother too....nothing was too much trouble. Great service!

M.

Feeling like Christmas not to far away now store is looking lovely.

K.

Awesome place for shopping, All big brands and decent prices and the best part they have a amazing cafe downstairs "Tea Room" No parking issue as you can park opposite ballantynes at crossing just $2 got 2 hours .

R.

Very poor range of tights, all seem to be black or other dark colours. Not much variety in colours or patterns. Have stopped stocking Stella McCartney too which is very disappointing.

s.

Just enjoyed the whole shop. Downstairs cafeteria awesome. Fantastic staff.

P.

Brilliant range of products. Very well trained staff. A great shopping experience. Highly recommended.

S.

Always a pleasure to browse the quality menswear. The genuinely friendly staff are a breath of fresh air

H.

I've never liked this store it's tired expensive and needs a complete overhaul. Been today as was told of the renovation and very impressed thumbs up

R.

Quality store that sells quality items. It's not cheap but you get what you pay for. There is an old world service ethic here you won't find elsewhere

K.

Haven't been to Ballantynes for some time thought the store was amazing.Our out of town friends had a great buy up.Staff in the men's wear very helpful and engaging

v.

Great products, friendly staff with great service

K. M.

Very high end!! Certainly if i won lotto i will go there. If you want something exquisite then this is the place to go!!! Just beautiful

W.

I love this store, only get to visit infrequently but it is always a pleasure to shop in 😊

S.

Sales times are always busy, but better service would go a long way especially in the men's shoes department.

A.

Lots of everything including some decent seats to take ten on while your missus looks at seven hundred million things. Good coffee and snacks as well.

A.

Wow. What an amazing high end store. Staff are very helpful.

K.

Nice shop. Way over my budget and couldn't find plus sizes

j. f.

Loved not correct word more like service etc, yes food excellent service 7/10

P.

Staff very good & helpful

M.

Nice products but not the easiest store to navigate.

S.

Always a delightful shopping experience, one of the best in NZ.

D.

The attention given by lady in men's wear was most appreciated. She went over and above what we expected and was most helpful.

L.

The staff were very helpful. They had run out of the biscuits that I liked and as soon as they arrived in they phoned me and put some aside for me.

k.

Great shopping. Great service in ladieswear but 3 staff talking in makeup are get to come and serve. They let the side down

S. M.

First assistant young very helpful gurl, when I went to pay for my things had another older woman, she couldnt care less and didnt really want to talk to me😢, she is the reason I couldnt give 5 stars

V.

A wonderful inner city department store. A must visit. Excellent service and selection of products. Friendly staff.

H.

Iconic Christchurch and New Zealand store. Love the tea rooms down stairs. Beautiful store.

K.

Love this place, especially the Nespresso Boutique. Ask to try one of the coffees - you'll get a fabulous coffee the way you like it, for free!

M.

Excellent department store. Lovely with all the new additions especially the Cafe!

V.

Lovely Christmas displays

D.

For a superior shopping experience you cannot bypass Ballantynes! Browse, shop and stop for a bite to eat (the food is delicious and imaginative), see you there!

m.

Very professionally run store, great quality goods and facilities to spend a long time there

L.

Very nice store.good quality,selection.Fantastic lounge area for over shopped husbands

L.

Sales assistant was very helpful with my purchase of my pacsafe travel handbag.

C.

As usual wonderful Customer service.

M.

Good place to find a large variety of items under one roof. Good selection of items on sale too. Not particularly cheap, by international standards.

N. S.

Outstanding service and help. Shown to right department to find the right product . Genuine interest in me as a person and potential customer. Thank you Ballantynes

H.

Great staff, good displays, comfortable atmosphere

J.

Best old school department store shopping experience ever !!!

J.

Nice place to come. There are some brand I did find it in Auckland

K.

Always fantastic. Whatever I want, they have it. Lovely, friendly service

D.

Best shopping mall in Christchurch.

A. W.

Love all the selection that Ballantynes is famous for. The cafe was hard to find and noisy, had a long wait for our coffee the food we found to be poor and expensive.

C.

Love Ballantynes, for its old skool ways, way over the top prices that farmers just think its normal to pay $270.00 for a Jersey. Or you can buy an Italian tea cup, and saucer for $120.00 I mean who wouldnt love this place, its great. And I do shop and buy from Ballantynes, I especially love the selection of overpriced "label" brand name fashions upstairs, a shirt in China for $3.00 but same shirt in Ballantyne $180. To you it seems like god quality, to Ballantynes it seems like good profit! I like this place!

H.

Nice shopping experience, definitely on the more expensive side but I'd you're looking for nice clothes or just a good coffee I would recommend.

D.

My friend I had lunch in the downstairs cafe. The food was lovely, the hot chocolate divine and the service friendly and welcoming.

V.

Fabulous staff. Gift wrapped my presents. Used my beauty card and got $50 discount.

M.

Good shopping.

f.

I was expecting the full ballentynes so was surprised that it wasn't. Interestingly no one asked if I needed anything even though they weren't busy with customers

D.

Great selection in all departments very helpful knowledgeable staff

C. F.

Great if go when there is a sale on. Otherwise unless you have money to burn for parking and over-priced everything, sit back and wait.

C.

Always good service at the ladies BRA section of department always friendly service .Good selection of prothesis after cancer treatment every for years for replacement.

G.

Always helpful and smiling. I never feel pressured nor do I feel 'not looked after'

A.

Fabulous shop with a wide range of stock and some excellent sale products.

R.

Awesome shopping. Great service and they have a lovely tearooms to boot

s.

Lady was very helpful with me buying some perfume for the wife even though they were busy

M.

Great place for clothing and footwear as well as everything a woman needs. Husbands find the TV for company.

L.

Had an amazing sales assistant in fashion who did all the hard work and so I found a lovely dress for a wedding.

D.

Great traditional store with great value and wide range of merchandise.

A.

A good range of items for sale, however it's sometimes hard, especially at sale times, find the good stuff amongst some very average stuff.

S.

The oldest department store in Christchurch and still the best. Ballantynes has continued to maintain its relevance with a contemporary product line.

B.

Christchurch's premier department store is quaint but limited in choice of stock. Shoe choice for women very poor.

I.

Had a great experience with a wonderful girl at the accessories department, she was very kind and helpful, managment was also very helpful. Thankyou Ballantynes!

M.

Amazing People and Service. Best Garage in Christchurch. Check it out

J.

I used to work there many years ago I do know that the staff are very helpful as it is expected from above which makes it a pleasure to shop there

C.

loved Layouts of store extra helpful Organising delivery for purchases to be delivered back to Wellington

S.

I walked in as a normal person.. after I walked out I looked down on everyone because I had just shopped at the most pretentious establishment in the city

a.

Great store. I always enjoy it

K.

Great place to shop for quality clothing, yes shopping here is expensive but if you want clothing that quality it's going to cost more.

S.

Very friendly helpful assistant at make-up. Great service.

L.

Great selection of quality products

M.

Great items available, price is a normal retail, but you can be sure it will be a quality item.

M.

it was amazing haven't been there for st least 7 yearsp

C.

Very classy department store. Excellent service and great range of products.

P.

This is the Rolls Royce of fashion accessories perfume bedding and a new add on upstairs lots of room for the very latest in fashion . Highly recommended

J.

Pricey with oh so many lovely goods

c.

Bally's, our darling store of stores , great you share your pretty things with us, right on trend& then some !

N.

Great service and a large range of brands. Some higher end ones available here too.

S.

Excellent customer service and great store to shop.Enjoyed our shopping👍

M.

It will be excellent when they get their renovations finished but always loved the shop

K.

Always have toasted sandwich and cuppa here when town . lovely staff good service .

N.

This place is a wonderful testiment to the strength of Christchurch. I love the tea rooms too.

L.

Great service as always but a bit of a maze when trying to find some areas in the store.

K.

Probably the premiere department store in Christchurch. They offer a wide range of goods and services, specialising in high end goods and services.

N.

Good selection, a nice tidy department store. However received some cold service from the ladies at Bobbi Brown

M.

Upstairs clothing is awesome - range like nowhere else in Chch Also has a Nespresso cafe too!

R.

V good shop - well stocked in all departments

C.

Only there for the nespresso store tbh, mind you the candy store part is pretty cool!

T.

Beautiful window display for Christmas very busy store

A.

The woman in the cosmetic department was unbelievable friendly and helpful👏👌

J.

What a great place. They have such a great variety of everything. Clothes, kitchen appliances. You name it

C.

Excellent products and staff

h.

Location is convenient In central city cross road from the bus excange Veriety of excellent goods includes tea cellection

D.

Lovely ambiance and great merchandise displays

D.

Easy to navigate round the shop and the new look down stairs restaurant is a big improvement with lovely food and fast service.

P.

A great place to shop. Very good staff.

R.

Old school Love it👍

P.

Used to like better in the past.Seems selection is going down and prices up.

M.

Busy place,selected items of quality with complimented prices. A taste of up market.

L.

Always love going to Ballantynes beautiful shop and helpful staff. Cafe downstairs great for a quick lunch.

S.

Great service in Shoe Department. Pleasant surrounding. Best shop in Central Ch Ch.

R.

Top staff, very helpful. Great selection of quality goods

M.

Very pleasant outing with lots of variety on the racks. Loved shopping here!

J.

The downstairs cafe is just lovely marvellous for coffee great milkshakes

p.

Super helpful staff

B.

Awesome new store. The staff went above and beyond to try and help.

C.

excellent help from Olivia in Mens shoe section today .Credit due LIndsay

L.

Tasty food, lovely atmosphere.

G.

Beautifully fresh and cheerful bright new building, very nice .

H.

Love this place... if your wallet is full lol

D.

Famous big brands, helpful staff. Well appointed shop.

D.

Go for the sales you can pick up some nice gear for great deals.

M.

Great staff. Very helpful and peeoared ti take time to ensre you get what you want.

B.

It's beautifully set out and has many lovely items but rather too expensive for me.

J.

Really nice store with quality good for everyone at great prices too.

P.

Quite a wide selection of products. Connected to the Crossing through an elevated walkway.

G.

Women underwater support excellent. Womens shoes disappointing . Needed coctail dress shoes for a wedding.

D.

Some old fashioned hugher end brands but a good range of icebreaker too

B.

What is there not to like? The place to go when you want top quality without not necessarily paying top dollar

R.

Always found Ballantynes to be a beautiful and lovely shop with very very nice people there to serve you food always brilliant it's the only shop I go to in town

J.

Amazing store beautiful clothes homeware

M.

Upmarket store. Very nice and lots of varieties and good staff. Must visit in Christchurch

H.

Mac make up counter, excellent staff and friendly. Upstairs also very helpful .

T.

Huge choice, and it's all about customer service 👏

F.

Old world but modern with friendly staff that have product knowledge. Quality products well stocked.

A.

Have a nice store layout, and the goods are really nice. The staff looks friendly and the location is strategic.

w.

Great shop for clothes, always best to waitvfor the sales

C.

Beautiful store. Upmarket merchandise. Most loved store in Christchurch.

H.

Always excellent service , makes one feel like shopping at Ballantynes more often. ,

M.

Very nice but priced out of my league!

D.

Get lost here they have some good gear and over different floors

R.

favourite christchurch department store. Wide selection of great clothes shoes etc .love this store

L.

A great store with lots of stuff to look at for Christchurch, it is an expensive mall selling expensive and fancy stuff so make sure your wallet is ready

M.

Great to have this store in town

到.

Christchurch must clock in.

S.

Great shop. Can't leave Christchurch without a visit to Ballantynes.

K.

Ok benefit Cosmetics inside but a little slow

I.

Had a great experience with a wonderful girl at the accessories department, she was very kind and helpful, managment was also very helpful. Thankyou Ballantynes!

C.

Very nice and bright, I found a dress there for a wedding.

J.

Well presented but not easy to find what you want.

R.

Always found Ballantynes to be a beautiful and lovely shop with very very nice people there to serve you food always brilliant it's the only shop I go to in town

S.

A nice cafe, good coffee and food isn't too bad.

t.

I found what I was looking for, great range of mens wear.

f.

I was expecting the full ballentynes so was surprised that it wasn't. Interestingly no one asked if I needed anything even though they weren't busy with customers

Y.

Always amazing service and beautifully presented.

R.

Great friendly service.

A.

Wide range of high end goods.

T.

It's a great shop and I love buying there

R.

A well designed department store, has a bit of a Myers Australia feel.

B.

Good store to shop at prices not over the top

L.

Definitely not The Warehouse or Kmart. Expensive shop for the wealthy. But friendly and kind staff.

H.

Such a beautiful store with all the variety we needed!

G.

The only major department store in town. Nice collection of items to browse and buy.

K.

Fun to look at the snobby people from fendalton. They and we live in different worlds

D.

It's great to see that the superb customer service that Ballantynes is renown for is still practised in store 😁

A.

Very surprising how big the store was and with it's many brands

J.

Always delightful to visit Great customer service

H.

Excellent store to shop wish we had one in Auckland

N.

Very busy pre Xmas but the assistants still managed to be helpful and smiley.

K.

Best shopping experience in town !!!

G.

Good service very helpful great selection

K.

I always love going to the tea rooms and going to Ballantynes but some of the pricing is very steep.

J.

What can I say, this is my shopping nirvana. Love wandering around, stopping for a coffee or afternoon high tea with the girls.

H.

Always a joy to visit - great products, great layout and great staff.

A.

Excellent shopping. Amazing giftware. Highly recommend.

B.

brilliantly set out. as always attention to detail. huge selection of everything and anything. always a high standard.

F.

Potentially best shop in Christchurch. Check out basement and top story levels.

J.

Upmarket department store. Very stylish. For people who can afford to spend those prices.

M.

Just love it. Beautiful shopping, service & staff

H.

Interesting to c biscuits that one can buy in warehouse for sale at nearly twice the price

K.

A Chch stalwart. The place to go for top quality clothing, skincare, homeware and loads more.

s.

Great range of local designers and international brands. Iconic shopping place in chc.

L.

Used to work there brought back a few memories

C.

Very nice and bright, I found a dress there for a wedding.

B.

Great range of product here. Staff are always helpful.

N.

Great place with great items for sale and helpful people.

P.

Always love my visits. Staff are super helpful

P.

My favourite place to go❤❤❤❤❤Excellent helpful customer service 🎖🎖🎖🎖🎖

N.

Fabulous shop. Great tearoom. Such helpful staff

M.

Everything there and great products, excellent staff

G.

Amazing range of quality items

J.

Good quality merchandise helpful and pleasant staff

L.

The customer service downstairs on the ground floor was amazing. 10/10.

P.

Great to see this beautiful shining again with a great range of glamorous products

D.

Even has a coffee shop there where you can take a break and enjoy coffee, tea, or hot chocolate and something to eat

S.

Hidden secret and great value for money, check out the cafe down stairs in the basement opposite to the kids cloths!

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