Reviews of LUSH Cosmetics Old Bank. (Shop) in Wellington (Wellington).

LUSH Cosmetics Old Bank

345 Reviews

158 Comments

Shop

Cosmetics store

Old Bank Arcade 233/237 Lambton Quay, Wellington Central, Wellington 6011, New Zealand

Description

Information of LUSH Cosmetics Old Bank, Shop in Wellington (Wellington)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

Map

Open hours of LUSH Cosmetics Old Bank

Popular times

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Reviews of LUSH Cosmetics Old Bank

t.

New Limited edition Valentine Rose is very pretty. I bought online,so didn't get to smell first. (I had hoped it was going to be sweet- not as much as I prefer) but still very nice Very good customer service Snow Fairy reigns supreme! Totally devine ❤️ Thanks & Highly recommend

E. G.

Yummy, ethically made products with a huge variety and range of price points. The staff are knowledgeable, patient and super cool. Love this store.

M. T.

A wide selection of body and face care products that are eco-friendly. Happy to see Lush living up to its culture. Love the $9/- fabric to wrap your own present . Definitely a must stop for your Christmas 🎄 shopping ☺️

J. T.

Lush is a treasure trove of gorgeous fragrances and sights for your senses. I just like to walk through there because it's so uplifting. Buying a container of rainbow colored soap that looks and feels like playdough but acts and smells like soap takes the Lush experience to another whole level.

M. C.

Wow - you can smell this place before you see it! Friendly helpful staff who know their stock, and there's lots of stock! Beware the peppermint toothy tabs....they're not what I expected!

R. K.

This is absolute amazing shop, and specially none of the products tasted on animals. most of the soaps or products smell so so so good. get ready to spend some money here. truly recommend and hope people will go for these type of products more and more. ;-) Keep it up Lush ;-)

H. U.

Amazing shop, as usual great ranges…. we’re regulars so we have visited other stores in other cities and places, were surprised with smile-less faces of one particular short asian lady staff… helping us out throwing some mean vibes even when we were checking out at counter! We are asian so couldn’t really understand why and what we did wrong 😑 ??!! 🤦‍♂️

L. O.

great service I like it a lot good pub and good food

C. H.

I had probably the best customer experience I have had in my life, coming away from it I was honestly amazed. The staff member looking after me was exceptionally knowledgeable, kind and understanding of what I was looking for as a gift. I will most definitely be back and back soon.

d.

Very interesting store!! Would recommend even just for browse!!

m.

Amazing staff and great products as usual

C. N.

I love lush so il always shop here. But i do find the staff are a bit much to heavy on upselling. Most of the time i walk in its hi we are selling bla bla bla. But it would be good instead to maybe say hi there, do u need help? And then show ur products. Most of the time i already know what im after but get put off. Especially when i had 3 staff members within 10 minutes of being there tell me about the new promotion. Love your store but maybe work on a different approach on upselling. Also the staff are friendly so thats good 😊

E. U.

Awesome customer service, thanks to the ladies (one of whom may have been the manager?) who sorted my purchase when my gift voucher wasn’t working, letting me have the extra stuff I wanted without paying the difference because apparently it was an error at their end. Really nice and professional.

C. S.

I am head over heels in love with Lush. Please bring one to New Plymouth! I would be so keen to work there. Talk about a dream job! Everything about this shop is tops! Ethically sourced ingredients, creative beautiful products and fun friendly staff!

H. K.

A great sized store with good product range and friendly staff. Love their bath products.

L. B.

Such friendly staff! Always willing to help you find exactly what you need! I explained my hair type and they where so helpful in helping me find a natural and ecologically friendly alternative to my regular products! They have a really amazing knowledge everything in the shop and are eager to give demonstrations! Both me and my mother got a great hand massage when the employee showed us the conditioner bars! Will 100% visit again!

P. V.

Fantastic shop.. Great location.. Superb collection of aromatic soaps and body care products.. Very reasonable prices.. Fantastic and knowledgeable staff.. Worth visiting many times.. Children's activities are encouraged..

M. D.

Fantastic service if you can find it! (Maybe sniff it out!!) The lady who served me was so helpful. She listen to the experince I had with a previously purchased product and was able to offer advice on what I should try next. She even gave me a sample of a product she though I would like and advice about how to keep the items at their best while traveling. A great shopping experience.

T. B.

Very useful store. I have bought many many gifts for people here over the years. There is something for everyone. Staff are also incredibly helpful and the products all smell excellent. Can be bit pricey though, pick a few things and up spending more than you were expecting. And the gift basics all seem to contain at least one bath bomb which is not helpful to the many people who don't bath or even have a bath.

H.

Really enjoyed my experience here...cause let's be honest, it is an experience. Oh, the delicious aromas of Lush. I went into the Wellington Store with a plan to purchase skincare after having a consultation with the LUSH online team - I highly recommend doing this. The staff were so helpful and so knowledgeable. They explained how to use the products and the potential results to expect plus I got free samples to test out. Yaaaaas. A++ for the service, so so lovely.

K. O.

Lush never fails to provide top quality soaps and bath bombs and everything you will ever need. I especially like their most recent range of valentines day soaps and bath bombs and I am never disappointed by the staff and they always help alot. Also some of the soaps smell very nice but each soap has its own individual smell so there are smells for everyone depending on what you like. I will definitely continue to buy from lush and the Wellington store is a very good one.

J. O.

Great service today, cheerful and helpful without the small talk! Great new Christmas ideas

M. K.

I was asked to leave my name and number so they could call me back when a limited edition item was back in stock. The bad news is they didn't call me back. The good news is that when I called they did have it back in stock and they put the item on hold for me to pick up.

R. M. B. W. (.

A cool little shop that sell unique Asian toys, crafts and gifts.

A. S.

If you want to be bombarded with a firework display for the nose and eyes (in the best possible way) or you're looking for a quality gift for a friend/partner/smelly person in your life, then this is the place for you. A vast selection of hand crafted bath bombs, jellies, sauces, soaps, powders, juices and oils await. They have little wash stations set up for you to try testers. Part of me would secretly like to see what the store would look like if the sprinklers went off. What a way to go. I deduct a star for the personal reason that the staff are right on you, asking if you need assistance immediately. This is just eager helpfulness or a store policy, but in my opinion, it ends with me feeling more like I'm being watched than they are there to help. I just want to spend my lunch break sniffing wonderful things, not discussing the sniffing of wonderful things. Wonderful products in a wonderful store.

A. P. P.

A heaven for those who love cruelty free products. No, not just that. LUSH is very well known for their awe products. Service here is amazing too. They are all really helpful in explaining all the products benefits and how to use them.

C. S.

Huge variety of products here, some items are pretty expensive. Layout of the store can make it a bit hard to get around when its busy. I do like that the labelling tells you when it was made. Never had abad experience here staff are always friendly. Am pretty sure you can also get refills on your used containers on some products

A. T.

A very nice shop, and every time you come in you'll be welcomed by lovely fragrances from their soaps and other products. They have huge variety of handmade soaps and beauty products using natural ingredients.

L. C.

Great selection of soaps and bath products. The best place to go if you want to pamper yourself. Staff are very friendly and helpful.

T. C.

Highly recommend for their customer service, with only 1 till due to earthquake damage, christmas rush and a label machine that wasn't working they did their best to try and entertain people waiting and process as quick as they could. Yes the service was slow and in the confusion they forgot to put part of my large order in the bag but they gave me free items at the time for my patience and when I rang the next day they knew they had forgotten the items and offered further products for the inconvenience. We are only human and they responded in a respectful and apologetic manner that resolved the errors the best they could. Thanks for your hard work!

C. N.

I think the girls at lush are absolutely lovely. But i feel as though every time i walk in they upsell their products way to much, it actually puts me off. I had a girl try and upsell as soon as i walked in the store. I already knew what i was after but then she made smell another product. Once that was done i had another girl do the same thing. I just think they need to work on not upselling to much. You guys are still awesome but sometimes i dont want to come in because of it. This is not a complaint just some advice. Cheers! :)

Y. L.

I love how the sweet smell lures you in to the shop to try the testers! Great customer service and all products are natural and environmentally friendly, no animal testing either. Loving the new make up range, thanks guys 😊

A. H.

Staff are so friendly and helpful and they all communicate and work really well together helping me find best products I needed for people’s Christmas presents. Very impressed.

s. s.

The only lush store in chc, located in north land mall right in the middle of the mall. The store isn't particularly big and staff are mostly lack of training and knowledge of their products. One part of the floor is very oily and slippery posses potential hazardous.

A. P.

Ever since first discovering this amazing store, I have come back from Hastings to supply myself with my favourite bath bombs, there is so much more there that it is best to visit this fantastic place to not only get pampered but to pamper yourself, the Service from the wonderful staff is the reason I shop here.

s. l.

SO much better than the Australia ones staff wise. They have good customer service without asking you every 2 seconds if you need help and singing and jumping in your face like over here.. Definitely will come back next time im in NZ.... only down side is that it can be hard to find unless you are there

F. M.

Love love love Lush. Can always get what I am looking for. The sales assistants are always enthusiastic and knowledgeable. They offer help and advice when needed.

N. d. R.

LOVE LOVE LOVE. Staff were so helpful! It's not their fault, but I always end up buying more than I plan to when I shop at Lush <3

W. W.

Absolutely love lush, I Often come here for myself & for gifts for others, luv the bubble bar & the bath bombs, & the fruity shower gel good enough to eat, all natural ing too

D. R.

You can smell this store coming from a mile away and I love it 😁👍 Maybe I exaggerate, but still, funky soaps and smelly goodness.

D. M.

Best shop I've ever been into, everyone was so welcoming and showed me around! I even got to try out some masks. I'm definitely going back 😍

E. M.

I made a special trip into.town today to get some birthday treats only to find a sign closed until further notice on door. Their web sight said they were open? There were three staff inside and the shop looked ready to go. No one is answering the phone. Not impressed!

J.

Well serviced in these trying times.

A. P.

I have been so much like lush for long time, but this place is.... There is sometimes no fesh mask pack and also closed shop early before they supposed to closed time..

C. W.

Super helpful staff. They let me take wee samples away to trial first which was so handy. Also delicious smelling as always 😍

R. D.

Lovely staff. Great environment. Yummy scents.

e. e.

Awesome service, friendly assistant, even better the staff wear a tag with their preferred pronoun ❤

J. M.

Great products and very helpful, knowledgeable staff - strongly recommend asking for advice as soon as you go in if you're buying a gift and feeling a little overwhelmed!

A. B.

Really good services! Fresh and fruity ok but not natural or organic.... but you can find anyway shampoo without packaging !

K. H.

Lovely customer service.. ill be goin there again thank you to the young girl who helped me pick out the bath booms

L. C.

Busy as always, great assistance when asked for, fab products, value for money and the environment

C.

The staff here are so lovely and helpful, and their products are super pretty, effective, and smell so, so good!!

Z. D.

Customer service was great, catered to all ages

J. H.

Love this shop! Smell so goo inside, love the products!

K. G.

Great natural soaps and cosmetics, lovely smell. Great atmosphere, staff are informative.

M. S.

Very strong mix of smells, but the bath booms were great to use

O. G.

Lovely staff. Wide range of products, very interesting store.

D. F.

Good experience, helpful staff. Pleanty of gifts.

C. B.

Always like their products- (Even though they are quite pricey) This store can be difficult to find as it's down stairs with in the old bank.

P. V. L.

Can't help to be addicted. Friendly staff, like in every Lush store :)

L. L.

Sale reps are always so willing to help. They seem to know all about the products.

S. G.

Excellent quality natural fair trade products. Always visit this store when I am down from Hawkes Bay.

t.

I mean, gotta love lush as a brand, however friendly staff, very helpful and nice!

J. R.

Friendly and knowledgeable staff, lots of products to try, it's hard to leave empty handed!

K.

Always a hood store for gifts with friendly helpful staff who can guide you without pressuring you into a sale.

E. T.

Best bath bombs. I recommend Cheer up butter cup and Dragons eggs

S. A.

Love love love it !!!! Could come here twice a week and add something new towards my lush collection :)

s. k.

Awesome range n great products!

K.

Very friendly staff n yes luv Lush Products

B. B. w. S.

Exceptional customer service and beautiful products. LOVE this store.

P. K.

Smells good, possibly too good. Usual range of cosmetics. Enthusiastic staff.

K. M.

I love lush! Still getting used to the new store layout

A. H.

Great customer service. Good variety of products.

M.

Only lush store that i can find in town. They have very friendly staff.

M.

Favorite shop by far. Such good range of products

D. H.

Friendly staff and best "American Cream" conditioner ever

C. J.

So much new autumn products and last christmas' products are on special!

L.

Love the product but the queue was so long I had to give up. :-(

C.

I think the girls at lush are absolutely lovely. But i feel as though every time i walk in they upsell their products way to much, it actually puts me off. I had a girl try and upsell as soon as i walked in the store. I already knew what i …

O. G.

it smells nice

M. S.

Favorite shop by far. Such good range of products

f.

Angels on bare skin is my ultimate favourite

K. K.

Very friendly staff n yes luv Lush Products

C. H.

The staff here are so lovely and helpful, and their products are super pretty, effective, and smell so, so good!!

M.

Only lush store that i can find in town. They have very friendly staff.

T. G.

Friendly helpful staff work delicious products

K. i. N. Z.

Always a hood store for gifts with friendly helpful staff who can guide you without pressuring you into a sale.

L. M.

Great shop, one warning...huge queues to get in.

T. K.

Smells devine. Awesome customer service :)

M. R.

Great people and very good products

A. D.

Always a lovely experience going into a Lush

E. J.

Super helpful and great products!

f. h.

Angels on bare skin is my ultimate favourite

T.

Great bathbombs. Need more gothic ones

A. L.

Busy and pricey but nice stuff

S. P.

Friendly helpful staff but very busy

S. K.

Lovely service and smells divine

J. J.

Great service with knowledgeable staff!

C. H.

Great products and knowledgeable staff

C. W.

Various expensive soaps and a very strong smell.

N. F.

Beautiful place lively smelling soaps

S. B.

Good products but a bit expensive

E. T.

Good soaps. 3 stars.

B. S.

good stuff, love the bath stuff

A.

Great for Valentine's day!

B. W.

Such lovely and helpful staff

O.

it smells nice

J.

Great friendly staff 😀

D. S.

Fabulous! Friendly, helpful ladies

j.

Beautiful soap in the shop

H.

Lovely staff.

B. P.

Loved it..nice place

M. S.

Great for gift ideas

S. W.

Lovely store people

S. H.

Exceptional service and products.

L. H.

Good

J.

Gotta love lush!

Y.

AMAZING. CANNOT RECOMMEND ENOUGH

M. W.

Best bath products

B.

Best shop ever!!!

R. O.

Great things in there

K. M.

Wonderful products. Feel like a kid in a candy store!

J. (.

Good product quality

S.

Great service!

A. W.

Like the bath bombs.

L. F.

Addicted.

A. B.

Smells good

N. M.

Sooooo good.

R. D.

Prompt helpful service

k. k.

Great Place

L. N.

I love this place best place

L. R.

Expensive

R. D.

Bit smelly 😂

S. S.

It was fun

S. W.

Environmental friendly

B. W.

Delicious soap

G. C.

Love Lush!!!

C. C.

Love love love it

g. c.

Beautiful shop and great staff. Excellent products.

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(Translated) High prices ... good products ... (Original) أسعار مرتفعة .. منتجات جيدة ..

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