Reviews of Hannagan & Greive Travel Associates. (Travel Agency) in Dunedin (Otago).
Hannagan & Greive Travel Associates
107 Lower Stuart Street, Dunedin 9016, New Zealand
Description
Information of Hannagan & Greive Travel Associates, Travel Agency in Dunedin (Otago)
Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.
This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!
Map
Open hours of Hannagan & Greive Travel Associates
Sunday
Closed
Monday
9am–5pm
Tuesday
9am–5pm
Wednesday
9am–5pm
Thursday
9am–5pm
Friday
9am–5pm
Saturday
Closed
Reviews of Hannagan & Greive Travel Associates
N.I cannot recommend Alex enough! We have had so many flight changes with COVID etc for our recent return to New Zealand, and Alex has made it stress free throughout the process. Despite being based in the Middle East, I would always go to Alex for travel bookings, no matter where in the world I was going to and from. You can not wish for better service!
M.Alex is amazing, so many ideas and so organised and so helpful too! Really sorted us out in a pinch when we needed it. So keen to travel again once we can do so safely so expect us back!
C.Alex has been unfailingly positive in spite of the impact of COVID-19. She has taken a personal interest in ensuring our daughter was able to return from the UK safety, even tracking her flights. Prior to the pandemic she supported us to plan overseas travel that met all our requirements. Alex is amazing, she listens to every request and goes above and beyond for her customers. She’s awesome!
E.Last year I booked a holiday for my husband and I and four children to visit Taiwan, Thailand and Singapore. Alex was fabulous with suggestions and understanding what would make the holiday work for a family with great advice on accommodation and practical tips about lengths of stays. She had experienced some of the places we were going first hand and I found her very knowledgeable in all aspects of travel.
Then Covid struck and we were unable to go.
Since then Alex has been so helpful and worked so hard to help us with refunds for our trip. She always maintains such a positive attitude and clear communication and has been a pleasure to work with. I am so pleased we booked through Alex initially as she has followed up right up until the end.
When everything settles and we are able to travel again I will definitely book with Alex. I would highly recommend her to anyone booking an overseas holiday.
D.My wife and I have done a fair bit of travelling in the last 10 years and to some far flung places like Uganda, Namibia and Oman to name but a few. We try to plan a major trip every 2-3 years and after recently moving to Dunedin we decided to try Hannagan & Grieve for our next holiday. Bronwyn was fantastic and super helpful, with her assistance we soon put together a 10 week trip visiting the UK and Europe with a stopover in New York. Unfortunately the Covid pandemic put paid to the holiday, but Bronwyn worked tirelessly to get us 100% refunds on all money paid and kept us fully informed throughout the whole process. I'm sure she was doing the same for all of her clients, but it felt like we had our own personal consultant fighting for us all the way. I can't recommend Hannagan & Grieve enough and will certainly be back when we can travel again.
J.We really want to thank Alex from Hannagan & Greive Travel Associates Dunedin.
Alex booked a “once in a life time” trip for us to the USA & a Caribbean Cruise.
Alex was so helpful with suggestions on accommodation and sights to see while on our holiday.
But sadly due to Covid 19 we were unable to take the trip.
Since then Alex has done a great job in communicating and organising refunds for us. We will definitely be seeing Alex in the future when it is safe to travel again. We highly recommend Alex to handle travel arrangements to others including family and friends.
j.Alex put together a package for us to attend a days racing of The America’s Cup at very short notice.
She was amazing. Nothing was a problem, she went out of her way to find something that would work for us and happily changed the itinerary at no cost or bother to us to ensure we got the best possible experience.
Highly recommend her. Loved her enthusiasm.
T.My husband and I have had the pleasure of dealing with Alex from Hannagan & Grieve for numerous overseas trips now. From multi-generational multi-family trips to the islands to action packed adventures through Europe. Every time Alex has had amazing attention to detail and taken care to suggest those special extras that make lasting memories.
It was probably our most recent experience however which showed us just how important it is to have an amazing travel agent. A long planned bucket list trip round the world for our 10yr wedding anniversary proved not possible through the COVID crisis. We heard many stories of people being left high and dry but a few months on, we count ourselves incredibly lucky to not have lost a dollar. Alex worked tirelessly to get us refunds on flights, accommodation, transfers & activities. As if that wasn’t enough I was almost in tears when arriving home on the day we were supposed to have been leaving for our bucket list trip, only to drive in the driveway & find flowers from Alex sent from the South Island just to brighten my day as she knew we had been looking forward to our trip for such a long time.
We are so looking forward to a time when we can resurrect our dream travel plans and wouldn’t deal with anyone else but Alex from Hannagan & Grieve
l.Alex Hannagan and her team are incredible. They take a very personal approach to any booking as if it was their own, ensuring everything is correct right down to the minute details. Nothing is missed and every possible option is explored to ensure you receive the best of experiences. Absolutely hands down if you are looking to book that lifetime holiday, these are the people that will make that a reality for you.
Given the current status of travel globally it is important that you know too, with the numerous trips that we have had cancelled this year, Alex has worked tirelessly to obtain any refunds that are due - her commitment and dedication to her clients highlights the calibre of this incredible woman and her team at Hannagan & Grieve. When the world re-opens for business, Alex is the first person we are calling that is for sure!
A.Alex has to be the most consumate travel agent I have had dealings with.With all the stress associated with the Covid19 pandemic which effected our travel plans and many others.
Alex kept us up to date with all the latest news that was being made available.She also made sure that we knew exactly where we stood with our forward bookings and cancellations as they were being updated.I could see that Alex was under a lot of stress with a high number of her clients demanding her time and attention but she never failed to make us feel welcome and important.Alex understands what you are looking for in your travel plans and plans accordingly to make your trip exactly what you are looking for.
M.AMAZING! AMAZING !!! I would give Alex a 20/10 !!
Alex went way beyond any Travel Agent I have ever used before.. and I have used several.
Last year Alex booked a family holiday in Bali with family from several different locations around the world. Sadly just before Lockdown we had to cancel. Alex was incredible . We got total refunds. No problems.
We booked to go to Australia with part of the family with only two days notice. Alex said “ I will sort it” which of course she did.
Sadly COVID hit and once again Alex Stepped up.” No problem” Alex booked our flights home. Nothing was a problem.
I would NEVER go to ANY other Travel Agent . It will always be Alex Hannigan . Simply the Best- A true professional.
A.My family and I have dealt with Alex for 16 years. Over that time Alex has been amazing. Her professional manner and stress free approach made booking travel easy. Alex has organised well over 20 overseas holidays for us and she has delivered every time. Every holiday has been well thought of and planned from flights, transfers to tours, accommodation, entertainment and much, much more. Alex is so easy to talk to and thinks of every finer detail. Unfortunately this years holiday to America and Mexico was cancelled due to Covid but Alex still delivered. She worked so hard for us and got back all our money. We really appreciated Alex and Hannagan & Greive doing this for us and we will definitely be on another big venture once the borders open. We have recommended all our family and friends to Alex over the years. Don't hesitate if you want all the stress taken out of booking a holiday. Call Alex today she will not disappoint you.
A.Bronwyn in Dunedin could not have been more helpful in organising the complex flights needed to get me to my bucket list gorilla watching trip in Uganda. The catch is we finalised the booking at the end of February so of course COVID happened swiftly thereafter and everything had to be cancelled. She has been equally professional, friendly and patient in obtaining my refunds! I dread to think how difficult it would have been to manage this process myself. I recommend this team highly.
R.A BIG thank you to Bronwyn at Hannagan & Grieve Travel Associates. She has been amazing to deal with during these unprecedented last 6 months. Bronwyn, as an experienced travel professional, has provided expert advice and has gone the extra mile to successfully resolve our cancelled overseas bookings. We fully appreciate her positive "can do" attitude. We look forward to re-booking with Bronwyn as soon as overseas travel opens up again and we cannot recommend her highly enough.
K.Alexandra made our holiday planning so easy making great suggestions and turning our holiday into a wonderful experience for myself, my wife and our 14 year old daughter. One of a most enjoyable experience's was driving through the Haast Pass into the Mt Aspiring National Park. Make sure you taking your time to look at all the picturesque spots along the way. Regards George Beck April 2021
D.Alex and Bronwyn have been fantastic to deal with. All my questions regarding Covid-19 have been responded to in a timely manner. Even under pressure, Bronwyn was able to find out about my forward travel and came back to me as soon as she had confirmation from multiple other agencies. I understand how hard it is to answer questions that really have no answer yet due to border closures but they both went out of their way to ensure we had as much information as they could provide - time being of the essence. Keep up the great work, we can't wait to re-book our overseas travel. Highly recommended.
S.Early this year I decided that a sight-seeing trip overseas on my own (since the death of my partner) would be a goal, hoping that that trip would give me a good combination of reflective time, socialising and photographic content. In the past I have usually made travel bookings online rather than go through a travel agent; however, Alex Hannagan had been recommended to me by a friend who had been impressed by Alex's travel assistance skills and knowledge. From the start, Alex was very welcoming to me and interested in my trip ideas. We planned the travel itinerary together but very soon after I had paid for the trip, Co-Vid lockdown struck and so began great uncertainty about being able to travel at all. During and after lock-down, Alex was very prompt at acknowledging my emails, via prepared statements that explained what she was doing (e.g. to help other travellers whose trips were booked before mine), or through personal responses (by phone and/or email) to my queries. The event of Co-Vid 19 and what that meant for trying to recoup expenses paid for bookings that could no longer be used must have been a harrowing time for travel agents; so I am especially appreciative of Alex's efforts to get refunds and/or credits from the air, cruise and train companies (which she has passed on to me). I am also thankful that this was a time that I had made my travel bookings via an agent!
I look forward to being able to re-book my trip with Alex; hopefully, in the near future!
L.Alex from Hannagan & Greive is just the best, she'll help in every way possible. I had to book an urgent flight back home, but due to Covid I couldn't work things out. She was not only able to make sure I got a good flight but worked through the Covid issues with ease. I would highly recommend.
G.We have had exceptional service from Bronwyn. She organised a fab trip for us last year to Italy and beyond and we experienced the luxury of Qatar business class on her recommendation. Wow! This year we were all booked and paid for another trip this time to Canada but sadly Covid got in the way. Bronwyn worked very hard to get all our money refunded, both airline and tour. We will certainly use her again when the world is a bit more normal.
P.We have been using Bronwyn and Alex at Travel Associates for two overseas trips. One went ahead (and went very smoothly). They did a great job of finding good hotels and activities that worked for us - and were also very respectful of finding the right balance between finding things for us to do and leaving us to our own devices. The second one didn't go ahead due to Covid, and this is where they came into their own. They gave us great advice when booking about how to manage the risk of cancellation (because it was a possibility at the time) and they took charge of the refund process, sorted it all and got us a very good outcome. They put the customer first and are outstanding. They have sorted a domestic getaway for us in September and have also done a great job of sorting it out for us. They have a real flair for putting holidays together. Highly recommended.
F.We booked a local New Zealand trip to go Glamping and what a treat it was. We got a bottle of wine and chacon arrival - was such a nice touch. The trip was well organized. Definitely recommend using Alex to create customized packages - best in the business.
L.My experience with Hannagan &Grieve Travel Associates has been very positive. They provide great service to ensure you have a great trip.Bronwyn was my consultant and she was knowledgeable skilled and most professional.Great communicator who kept me up to date frequently.Covid 19 has caused great distress for many travellers but this team are
exceptional with the service they provide
.
P.In a time that must be an absolute nightmare for any travel agent Bronwyn has been superb. Here professionalism in dealing with the cancellation of our bookings after covid has just reinforced why you should always use a travel agent. Bronwyn is a true professional and we will be sure to continue using her services as soon as the borders re open.
t.Alex went above and beyond for us during these testing times! And a great example of why you would use a travel agent as apposed to just booking online. Not only did Alex make the process of creating our trip to France easy and stress free, but also took on the mammoth task of un-booking it for us due to Covid-19. We thank you Alex for being a true professional and having such a caring and positive approach.
Warren & Vanessa
a.Bronwyn was incredibly helpful and professional. She sorted out our booking quickly and then when everything had to be cancelled because of covid she organised that as well. Very efficient and pleasant- best travel agency ever!
A.I've been with Hannagan and Greive for a number of years and organised a number of overseas trips with them, they have always delivered. With the current travel challenges, I most likely would have lost my fare completely if trying to sort it all out myself. Dealing with a travel agent professional gives access to flight deals and security you can't get over the internet.
H.We bid for a charity trip away to Hawkes Bay at the Otago Medical Research Foundation dinner in February where the accommodation was sponsored by Hannagan & Greive. We contacted Alex once we came out of lockdown and despite the difficulties of being a travel agent post Covid-19 Alex honoured her commitment and did a great job of organising our flights and rental car, even when we made changes. Great service. Thanks Alex.
A.Bronwyn has been an exceptional agent who has found us the best deals that work for us and our needs every time. Her knowledge about travel and destinations has been invaluable as has her desire to go above and beyond. Thanks heaps Bronwyn ...we'll be back :)
L.Alex made our first overseas experience so amazing, by booking us on wonderful tours and making travelling seem effortless. Everything was so well organised and when we had to change a tour date, it just happened with no fuss. Alex was awesome and we will definitely be back to book our next overseas trip with her.
R.Hannagan & Greive have been fantastic with the whole Covid-19 affair. I had my travel plans to the Netherlands disrupted. They got me pretty much a full refund (apart from some of the insurance). Highly recommended.
F.Bronwyn has been an exceptional help in organising all my travel needs, from helping me book the trip of a life time to managing my stress with ease when it came to picking it a part Due to COVID-19. I can hardly wait for the day where we can re do step one and get everything booked in again!
G.Bronwyn, you have been absolutely amazing both personally and professionally. Your support and tireless attention to detail both in booking our trip and in cleaning up the mess when everything was cancelled due to COVID-19 is an inspiration.
Thankyou so much for all your help in what must be a devastating time for you and your company.
Kia kaha Precious.
N.Huge thanks to Bronwyn at Hannagan and Grieve Travel, she makes everything so easy. Such a tough time out there in this industry yet her professionalism and determination never falters for the client. Wouldn't go anywhere else. Thanks Bronwyn, it has been a pleasure dealing with you.
L.Bronwyn from Hannagan and Grieve managed our travel arrangements for our nine weeks in Europe. We included a 29 day Trafalgar Tour which far exceeded our expectations! The standard of the hotels, the fabulous meals and optional extras were all great value. Our tour guide provided an amazing amount of historic background and ‘insider knowledge’ and we had immediate entry into all the ‘must see’ places, no queuing. Having toured much of this independently previously, with only one paragraph in the guide book for each place of interest proved what great value for money and economy of time the tour provided! We thoroughy recommend Trafalgar Tours!
K.Big big Thankyou to hannagan and grieve travel associates especially to Bronwyn you have made my travel plans possible in the most challenging time. Bronwyn has been so helpful and made this process super quick and easy and will 100% be coming back here for any future travel, you guys are amazing!!!
O.Thanks to Bronwyn McLaren our recent holiday to Oz was a wonderful experience for us. All bookings and accommodation were stunning. Bronwyn's knowledge of where to visit, best restaurants, shopping spots and entertainment - is first class. She even found out it was our Wedding Anniversary and wine (excellent wine) was waiting in our room for us on arrival. All round - a 10 out of 10 experience.
J.Really want to thank Bronwyn from Hannagan & Greive Travel Associates Dunedin. Very professional and friendly! Last time I tried to do it myself and book my own flights I stuffed it up. So now I get Bronwyn to sort out all my travel experiences. Real happy and highly recommended!! Jason from Caversham
S.Bronwyn McLaren booked a “once in a life time” journey for myself and two others. I say “once in a life time” because I thought that when we started booking, but after the advice given and experience received this is only the start. Bronwyn made everything flow smoothly and kept in contact over the six week period. Absolutely nothing was a bother, even last minute changes. Definitely recommend and strongly encourage people to use Bronwyn and the team. Thank you for the amazing experience, this is just the beginning.
H.We booked with Hannah at Hannagan and Greive and it was a wonderfully seamless process. She was incredibly efficient and has very good knowledge of a wide range of destinations. Would definitely recommend her services :)
L.I met Bronwyn on Friday and by the Monday we had heard back from her with amazing option and was all finalized by Tuesday morning. We will definitely be going back when we want to travel again.
U.Alex is the best! She thinks of everything to make your trip so special. Professional, friendly and nothing’s a problem. She thinks of the small details that make such a difference. Give her a call - you won’t regret it!
D.The Japanese Garden in Nelson needs some work on the pools. All slimy and dirty the little ducklings need clean water. Lovely place though. Also need a sign to say we're it is on the walking track. I nearly missed finding it.
A.Bronwyn has done a fantastic job for me, firstly booking all my flight connections so I went where I wanted to go at humane departure and arrival times and at great prices, but she also ensured I received a full hassle free refund after the international travel industry imploded in 2020. So a huge hug of thanks Bronwyn.
J.Hannah was great - always prompt with her responses and easy to deal with - super smiley! We had a great family holiday and would go back to Hannah again next time.
S.We are currently traveling on our second overseas trip with children that Alex has organised. Everything has been well thought out for us. Amazing service and a gorgeous team!
K.Wonderful staff. Bronwyn is a consumate professional who does her absolute best for her clients right across the board.
Highly recommended.
H.Bronwyn was a huge help booking our honeymoon to Fiji. Knowledgeable and had some great advice!
D.Bronwyn has gone out of her way to accommodate the changes that covid has had on my personal and work travel.Well done Bronwyn
M.Great communication and very professional right through the whole process, considering what has been going on. Really appreciate all the effort Bronwyn put into it.
C.Alex and the Team organised an amazing break fro us in Rarotonga at less than a months notice, very friendly and totally customer focused, we couldn't have asked for a more professional service from start to finish.
D.Best travel agents around! We always use these guys & when it comes to destination suggestions, bookings & transfers, or even unexpected problems on the other side of the world they are amazing!
F.Very professional team - they really know their stuff
L.Superb service, very helpful and knowledgeable.
G.