Reviews of Taupo Customer & Visitor Information Centre. (Travel Agency) in Taupō (Waikato).

Taupo Customer & Visitor Information Centre

552 Reviews

232 Comments

Travel Agency

Tourist information center

Local government office

30 Tongariro Street, Taupō 3330, New Zealand

Description

Information of Taupo Customer & Visitor Information Centre, Travel Agency in Taupō (Waikato)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

Map

Open hours of Taupo Customer & Visitor Information Centre

Popular times

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Reviews of Taupo Customer & Visitor Information Centre

R.

Staff here are very good. Although extremely busy they were mindful of assisting everyone. There's plenty of information on things to do in the whole region & pamphlets were displayed in a well organised manner. Nice, welcoming & friendly.

L. U.

Very informative office Free Tourist information of Taupo and other part of New Zealand Friendly staff Short term parking available

A. K.

Free information centre to ask and get to know best activities, places to visit and accommodation. They also give coupons of some places for discount. You can buy suvenior as well.

L. B.

Very helpful Staff great

A. L.

Stayed in Taupo for nearly a week while waiting for the crossing and ended up going in here nearly everyday when I wanted something to do. Everyone there was so helpful and kind, and were great to talk to and get opinions from when deciding what to do for the day. If you're stuck for something to do, give this place a visit (Also, there are no toilets in the building, but there are free ones about 100m up the road, away from the lake)

L. P.

Having not booked anything when coming back from Whangarei we went to the Information Centre in Taupo on the off chance they knew if there was any available rooms ... Deb was so helpful and found us a room for the night ... she also put us on a call list for a 2nd night ... we had a lovely night and as it was a gamble we would find anything for the 2nd night we decided to head home to Wellington we got a call half way through the Desert Rd with an offer of a room which had just had a cancellation... none of this would have happened if Deb wasn’t so amazing at her job ... thank you

D.

Caught a bus back to Palmy from here. Never done it before, same as all the tourists. No signage or markers for luggage/queuing made it unorganized. More so the bus network than an i-site problem, i-site itself is great.

J. H.

Very helpful staffs. No washrooms in this information centre. However there is a Pay Per Use public washroom about 100 yards away. Be ready with NZ$0.50 or have a McCafe in McDonalds few streets away. Enjoy your stay.

K.

Loads of information on what there is to do in the area and nationwide. You can purchase NZ souvenirs at an affordable price. Very friendly and helpful staff. The downside is that there are no toilets onsite. You had to go to the Superloo, which is approximately 50 metres away.

A. L.

Very helpful staff and a great location makes this a nice place to learn about the local sights and tours as well as the time tables of buses out of town. Also you can purchase all those things tourists are wont to buy here.

C. J.

Very helpful! I needed a ride to the airport outside of the usual routes and didnt want to pay for a taxi. Some outside the box thinking from the employees got me to where I needed to go for a fraction of the price!

T. K.

Very efficient didn't have to wait long for service .It's on the very edge of taupo town . Close too all the facilities and has the facilities both for parking and easy access for wheelchair or those that are restricted some way physically.The lake , park in reach while waiting for their transport or just booking a fare for a bus trip.

J. C.

Staffs are friendly and gave good suggestions. Definitely a place to go to if you're a traveller in New Zealand especially if you have no idea on the attractions and routes.

B. B.

Good information point ! A lot of information, goodies, postal cards, etc, are available here. Nice, welcoming. I took my tongario shuttle pass in this I-Site and it was very fast and easy.

M. F.

Good to be able to have a shower. $2.50 very reasonable.. 50cents for toilet is reasonable as they are so clean

D. M.

Desperate for accommodation last Saturday the 10th I visited theTaupo i site seeking a motel unit. A Young English customer service girl was not to be put off but in the end had to admit defeat. She certainly pulled out all the stops. Nothing available. After leaving the office and walking back to my car I turned to see her waving to me. She said they had just received an email with one vacant unit did I want it? This was customer services with a first class effort. 10 out of 10

J. F.

Great service, we booked most of the activities through them and they were extremely helpful

S. W.

Very helpful, was able to sort out a lot of activities for a four day stay in Taupo

I. D.

Thanks so much to Deni at the Taupo information centre for all of her assistance to us on 18th November. We had just driven for 8 hours and arrived in Taupo late on Saturday afternoon with no accommodation booked. We didn't realise that due to several events on for the weekend it would be so difficult to get accommodation. Deni went out of her way to find awesome accommodation right on the lake front for us. It couldn't have been more perfect as we are here from Australia celebrating our 40th wedding anniversary. Thanks so much Deni. You are a delight and you made our stay in Taupo even more special. Ian and Vicky from Australia

S. J.

One of the more helpful i-SITEs with info on mountain biking and hiking. Now if I could just understand the fast talking Kiwis!

L. L.

The information close at 5pm, it is a bit earlier than in some other locations, so go there early. It is a well advised spot to plan your trip to Taupo and especially Tongariro National Park and look at the last weather updates on the Alpine Crossing.

R. H.

The store had some cute gifts for reasonable prices. The man at the counter was very friendly and helpful. I received a free map of Taupo.

L.

They were always friendly. Answered all our questions about the Tongariro crossing and we checked if the weather is good enough through calling them, no problem.

J.

Really nice and friendly staff Have visited here several times and staff have always been very helpful

P.

Very helpful staff. They provide neutral information, but don't recommend one option over the other. Make up your own mind about what works best for you.

H. L.

Excellent place of reference! Friendly staff. Had long wait in line otherwise would have given 5 stars

N. T.

Friendly people plenty of attractions to choose from. Good choice of places to eat something to please everyone's taste.

T. Q. T.

Really really infomative. A must-visited place for all visitors. Located right at Taupo inter-city bus stop. I love the way the 2 ladies at the desk seek solutions for customers.

J. J. A.

Excellent customer service. Always ready to lend a helping hand or direction to whoever thats asks! 👍🏼

M. N.

We had waffles a Mediterranean omelette and yogurt and muesli. Everything was excellent. Would definitely return

C. N.

Very helpful staff with great advice, answered all our questions and came up with helpful suggestions.

M. B.

Yup its a good place to get gifts for ppl or fammily 😍😍😍😍😍

T. R.

The staff were helpful and kind and they had all the information I needed...Warm light airy place...pretty cool...

D. S.

I went there to book a shuttle to Whakapapa the lady at the reception was very nice and kind 😊

D.

Has all the info on what to do in Taupo

H. H.

Nice i-SITE with helpful staff. Our attendant, Ronda, suffered from verbal diarrhoea but it was all very useful stuff

H. B.

Friendly staff with an abundant amount of information about Taupo and the surrounding area. Well worth the stop if your not sure what to do or need some directions.

C. J.

The right advance and the things you can buy there will blow your mind. They also have showers there for a small fee

B.

Very helpful staff coped well with two days of road closures owing to heavy snow on the desert road, requiring an extended stay, and keeping an eye on bus availability which was quite stressful for us

C. F. (.

Very helpful staff. Great knowledge of the area and not afraid to talk to anyone with any budget.

J. H.

Very helpful, entry prices could be discounted for some activities if tickets are purchased here.

A. S.

Lovely staff especially the lady Rhonda who was very helpful with helping me find activities to do in Taupo.

V. J.

Really helpful staff. Great to easily organize your tour or an activity.

M. M.

Helpful friendly staff , plenty of parking

O. E. G. H.

Good place if you want to get advice for things to do!

K. L.

Great i-site with a friendly staff. There were a lot of brochures on everything the North Island has to offer.

X. D.

Awesome staff very family orientaded great staff helpful and courteous great stop

R. A.

Good helpful staff. Very knowledgeable about the region. Easy access and well located.

p. a.

Great place to see all what happens in taupo. Excellent staff service and fantastic communication skills.

B. D.

Awesome service! Very helpful staff and good selection of postcards etc

J. H.

No free WiFi. No bathroom. Telephones were broken. Some discounts were available from this location for local attractions. Standard amount of local pamphlets.

D. G.

Lots of info, and pamphlets for different activities that are available to purchase around Taupo

I. R.

Very helpful staff with good knowledge of the things to see and do in Taupo.

J. Y.

Very good find out every you need 2 no.Nice people.

l. G.

Liked it very much. Especially the small shop inside selling souvenirs.

M. S.

Didn't stay in Taupo, but the i-SITE staff are very knowledgeable about surrounding area as well, giving plenty of insider tips on places to see while traveling around the area.

A. S.

Come here if you get lost, nice friendly staff.

K. B.

Have alwsys found them to be Very helpful friendly stsff

C. A. D.

So helpful & knowledgeable!

H. M.

I-SITEs are special places. Always helpful and supportive. Taupo's as well.

B. A.

Very friendly and caring staff..guided well for our trip

m. g.

Friendly staff, good selection of maps.

D. C.

I am looking forward to going there next friday to find out infomation about what to do in Taupo for a week

D. W.

Very helpful in helping plan and book at cost campsite, transfers for treks etc

M. H.

Very helpful advice on how to spend our 2 days in the area

R. B.

Staff really helpful and well informed of options available

K. R.

Love Taupo had heaps if things to do and did cost much.

L. J.

Very friendly and helpful

W. W.

Lovely staff, very helpful and knowledgeable about what's activities around taupo

B. H. (.

Great place to go to get information about attractions around Taupo and elsewhere.

H. L.

Great Park next to the iSite for families to stop and have lunch

張.

Good

:.

Yes, Definitely go to information centre to find out what's what and what's not.

s. g.

Nice place to visit and a loads of wonderful activities around the city

Y. S.

All I site places are helpful with friendly sraff

E. C.

Staff are friendly and helpful. Easy to find the office.

l. t.

Very clean toilets and helpful stuff

J. E.

Clean but we need a shop next to the bus-stop, where the Intercity bus parking ✌️🤔

L. F.

Pleasant & helpful. Surprisingly, no toilet facilities.

s. g.

It is so good , i don't have words to express .

T. S.

Helpful staff and a nice selection of souvenirs items to buy

W. W. A. L.

Very friendly staff, good service ... 😊

s. s.

Every i-site is great and this one is no exception.

R. S.

Great place to stop and get your bearing for the region

j. c.

The workers really want you to have the best Taupo experience

s. a.

Friendly staff and always ready to help.

T. W.

Well stocked with information of local.and national attractions and activities

R. J.

Very helpful and the team is always smiling ☺

S. M.

Helpful staff...nice souveneers too

R.

Friendly informative staff, quick service

D. W.

They knew all the info on Taupo, very good knowledgeable Staff!

V. A.

Lovely service and very helpful

S.

Average

I. M.

Always a pleasure staff are so friendly and helpful

R. F.

Great place to information and booking excursions around Lake Taupo!

K. R.

Helpful reception except one Chinese asian lady.

r. h.

They know everything about taupo and it's environs.

R. S.

Right in main st n handy for shops n the tolets

M. R.

Great place, will go again!

J. B.

Great info on local attractions and things to do.

D. P.

Plenty info about the region, tongariro National Park, taupo Lake...

P. F.

Pleasant place with friendly and helpful staff

T. U.

Lots of local information, variety of maps and friendly service

S. W.

Has all the information you need for Tangariro park.

A. S.

Warm and comfortable even on those winter days

A. L.

Helpful, booked a lake cruise there

P.

Perfect to get all information about Taupo.

d. l.

Great staff more than helpful

E. K.

Gross bathrooms but the lakes cool

E. B.

Excellent amount of information guidance and help 👍

M. K.

Great help and lots of brochures and information.

J. (. s.

Very helpful & friendly staff.

D. R.

Helpful staff. Recommended.

M. G.

Sylvia was fantastically helpful today

R. H.

Lots of good help from Silvia

S. S.

Nice people. Very helpful

R. R.

Helpful and caring service and staff

P. B.

All good

R. C.

Great place for all information we need....all there...

S. H.

Very well laid out info centre

K. L.

Great service and range of souvenirs

A. H.

Very busy place with lo g queues

A.

Good info, free WiFi

V. l.

Lovely service n place.

W.

Found the lady that helped us to be hard to understand

T. W.

Wonderful information given with a smile.

D.

Very friendly staff

H. I.

You can't leave baggage here.

D.

Kindness staff, easy to access

J. B.

Very helpful and knowledgeable

G. C.

Excellent service and info

A.

Very informative and kind people

T. L.

New and large. Lots of people to help you

S. R. M. R. M. D. B.

Favorite Place To Drive To

S. S.

Just like the other i.SITES in North Island

R. M.

Friendly, great location

M. A.

Can get very busy

S. F.

Helpful friendly service

R. N.

As usual friendly welcome.

G.

Very helpful staff.

B. W.

Good info

D. S.

Very central and lots of info.

K.

Very helpful staff

D.

Friendly, full information for travelers.

N. J.

Great range of info

R.

Helpful and friendly

J. L.

Very friendly staff

G. J.

Friendly, and very busy

동.

Stouts fishing was cooll

J. K.

Awesome custom service

P. L.

A great i-spot!

L. B.

Very helpful staff

G.

Helpful.

G. A.

Helpful place for visitors

C. W.

Going thru by bus

P. S.

Helpful folks to guide you

A.

Very helpful.

J. Z.

Very helpful places

G. G.

Very helpful.

S.

Nice setup

C. C.

Helpful, thank you

A. P. V.

Great place.

W.

Great place

J.

Love this center

P.

Helpful

s. r.

helpful

H.

Always helpful

B.

Helpful

R. P.

Good for information.

t. n.

Good service

M. A.

Nice place to visit

C. L.

very informative

S. T.

Good info centre

H.

Main street location.

a.

Helpful

S.

Awesome

S. J.

Awesome

g.

Can't miss it

C.

Good

a. h.

Helpful

P.

Very helpful

T. M.

Useful

N.

big and comprehensive.

P. K.

Very helpful

P. N.

Friendly staff

M. N.

Taupo. Lovely place to visit.

M.

Good place

G.

plenty of info

L. T.

Awesomeness

B. D.

Visitor Center as it is

R.

Speechless😍😍😍

G.

(Translated) I arrived in Taupo in the afternoon by bus without any reservation and the very friendly staff of this tourist office in a few minutes booked me, following my shopping instructions, a good motel a few minutes walk from the center and also provided me with brochures on things to do and see in Taupo ..... thanks for your professionalism and kindness. (Original) Sono arrivato nel pomeriggio a Taupo in bus senza nessuna prenotazione e il personale molto gentile di questo ufficio turistico in pochi minuti mi ha prenotato,seguendo le mie indicazioni di spesa,un buon motel a pochi minuti di cammino dal centro e mi ha inoltre fornito di opuscoli sulle cose da fare e vedere a Taupo.....grazie della vostra professionalità e gentilezza.

J.

(Translated) I really like the view of the lake nearby. You can even see black swans swimming with their children. (Original) 정말 근처 호수 풍경이 좋아요. 검은색 흑조가 아이들과 헤엄치는 모습도 볼수 있답니다.

M.

(Translated) I have been to Taupo several times. Unfortunately, I couldn't stay there very long. However, I saw that the place is really beautiful. I love the lake. Nearby there is an interesting waterfall. I really need to spend more time on this place. (Original) Je suis allé plusieurs fois à Taupo. Malheureusement, je n'ai pas pu y rester très longtemps. En revanche, je vu que l'endroit est vraiment magnifique. J'adore le lac. A proximité, il y a une chute d'eau intéressante. Il faudra vraiment que je consacre plus de temps à cet endroit.

C.

(Translated) Very welcoming, well organized. In addition, there was a French-speaking employee and that was very useful for the organization of the hike in Tongario National Park and the reservation of the ferry for the crossing to the South Island. Thank you (Original) Très accueillant, bien organisé. En plus, il y avait une employée francophone et ça été bien utile pour l'organisation de la rando dans le tongario National Park et la réservation du ferry pour la traversée vers l'île du Sud. Merci

か.

(Translated) There are plenty of tourist information centers in New Zealand. This is also in the center of the city and is easy to understand and provides various information. There are few taupo souvenirs, but they are on sale. When sightseeing or traveling in New Zealand, it will be fulfilling to visit i-SITE first. (Original) ニュージーランドの観光案内所はどこも充実しています。ここも街の中心にありわかりやすく、いろいろな情報も提供しています。タウポのお土産も少ないですが販売されています。ニュージーランドを観光、旅行する際は、ｉ-SITEをまず訪問することで充実するでしょう。

M.

(Translated) Everything has been done to provide us with the requested assistance and good advice. Really pleasant, very professional, and helpful staff. In the top ! (Original) Tout a été fait pour nous apporter l'aide demandée et de bons conseils. Personnel vraiment agréable, très professionnel, et aidant. Au top !

香.

(Translated) He responded very kindly. I went to a guided spa (Original) とても親切に対応してくれました。案内されたスパに行きました❗

S.

(Translated) Abrupt. Got that info. we wanted. These places in NZ are very good. Good service! (Original) Bra. Fikk den info. vi ønsket. Disse plassene i NZ er veldig bra. God service!

N.

(Translated) Good location. Friendly staff and short waiting times what more could you ask for (Original) Gute Lage. Freundliche Mitarbeiter und kurze Wartezeiten was will man mehr

A.

(Translated) Nice staff and lots of information on the walks and activities available in Taupo and around! (Original) Personnel agréable et beaucoup d'informations sur les balades et activités disponibles à Taupo et autour !

A.

(Translated) All information about the hike the Tongariro! Perfect (Original) Toutes les infos pour la rando du tongariro ! Parfait

T.

(Translated) They hardly had time to help. (Original) De hade næsten ikke tid til at hjælpe.

J.

(Translated) People are nice. Everything is grouped to organize your holidays in Taupo. (Original) Les gens sont gentils. Tout est regroupé pour organiser ses vacances à Taupo.

S.

(Translated) If you have doubts what Tours to do or where you should go, I site visitor has the answer (Original) Si tienes dudas que Tours hacer o a donde debes ir ,I site visitor tiene la respuesta

R.

(Translated) Street art awesome. Very nice city (Original) Street art génial. Ville très agréable

-.

(Translated) Mamma was wide and beautiful (Original) まーま～広くて綺麗でした

A.

(Translated) Point of information and ticket sales. Friendly and nice people. (Original) Punto de información y venta de entradas. Gente amable y simpática.

芒.

(Translated) All tours can be found on i site (Original) 所有旅遊都可以找i site

M.

(Translated) Great for walks (Original) Ótimo para passear

F.

(Translated) Nice staff and good information. (Original) Nette Mitarbeiter und gute Auskünfte.

S.

(Translated) Very pleasant. (Original) Tres agreable.

E.

(Translated) Very welcoming. (Original) Très accueillants.

E.

(Translated) Very welcoming. (Original) Très accueillants.

Z.

(Translated) Detailed information (Original) 信息详实

L.

(Translated) O.K. (Original) O.K.

L.

(Translated) ⭐️⭐️⭐️ (Original) ⭐️⭐️⭐️

S.

A.

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J.

G.

S.

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D.

A.

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A.

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