Reviews of Helloworld Travel The Lakes (formerly The Crossing), Tauranga. (Travel Agency) in Tauranga (Bay of Plenty).

Helloworld Travel The Lakes (formerly The Crossing), Tauranga

37 Reviews

33 Comments

Travel Agency

Travel agency

4 Boulder Lane, The Lakes, Tauriko 3171, New Zealand

Description

Information of Helloworld Travel The Lakes (formerly The Crossing), Tauranga, Travel Agency in Tauranga (Bay of Plenty)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

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Open hours of Helloworld Travel The Lakes (formerly The Crossing), Tauranga

Reviews of Helloworld Travel The Lakes (formerly The Crossing), Tauranga

P.

I have had an incredibly positive experience working with Helloworld Travel. I made an error when booking flights to the UK, resulting in me paying far too much for my tickets. Steve, somehow, was able to remedy this via his local contacts at Singapore Airlines and saved me a small fortune. Steve was a pleasure to work with, honest, diligent and extremely knowledgeable. I wont be booking flights without him going forward.

M.

You need service? This place oozes service! My day started with a corporate demand to book travel TODAY. I needed to book flights from NZ -> Barcelona -> Italy -> NZ. Much was the fury that built as I tried to use our corporate travel app, tried to book on the interwebs, and tried another travel agent. My blood pressure was sub-optimal. A friend said "Ring this guy Steve..." The guy is beyond good. Not only did he solve my problem, he built out a post-work vacation for my wife and I that will be envied by many. Don't waste your time. Ring Steve and his team. They will make it right. Do it. Do it now.

L.

Steve is just amazing! He went above and beyond to get my husband home from Australia, when others had let us down. We can't thank Helloworld The Lakes enough. Steve, you're awesome! We will not hesitate to use Helloworld, The Lakes again. Have a super, brilliant day and Thank you again!

D.

Recently I needed help on a Saturday to organise a last minute trip to Rarotonga. Hello World The Lakes was the only agent open, but boy were we lucky to have Katie Davies on our side; in the space of 90 minutes she organised flights, Covid requirements in both countries, documents and insurance. Overseas travel is fraught with pitfalls since our borders reopened and you can trust Katie to ensure hassle-free travel. Thanks Katie, we’ll definitely be back.

S.

Katie booked our last minute South Island school holiday trip. She made great recommendations for activities and was very obliging when we changed our minds a couple of times. We had a fantastic holiday and would definitely recommend Hello World The Crossing if you need help with booking your next holiday.

S.

Booked our first ever trip to UK 2019. Had an idea of what I needed and Katie helped with everything. Kept me informed of how things were going. Then covid hit a month out of us going. Katie once again helped with the re organising of our trip. 2021 and covid stayed...cancelled our trip. Once again Katie was amazing and got our things refunded. When we do finally get to book our trip I will definitely be going back to Helloworld.

C.

My experience with Steve was superb! The idea of travelling during these challenging times was very overwhelming and Steve was able to sympathize with my situation and offer the best options for my travel. Even a week before my departure date many of my flights were changed and Steve made sure that everything still ran smoothly! He was an excellent communicator and very responsive whenever I had any questions. His customer service was professional and personable and I thoroughly enjoyed what could have been a very stressful experience!

J.

thank you Steve for your amazing service with the prompt replies and completion of the travel arrangements. You were available over the weekend which helped me out so much.

T.

I had the pleasure of using Katie's services from Helloworld Travel at Tauranga Crossing recently for my trip to Australia. Katie went out of her way to be of service, and followed up to ensure everything went smoothly. I would highly recommend Helloworld Travel, and I plan to use Katie again for my next trip.

J.

Booked my dream America trip with the original owners of HelloWorld lakes well over a year ago. With everything that’s happened in terms of covid the whole trip was up in the air when insurance said they wouldn’t pay out. Steve and Kylie have been the best agents a person could ask for, they managed to refund all our accomodation and move our flights for little to no cost. On top of that, they’re nicest humans to deal with and explain everything very simply and somehow keep a terrible situation bearable. 100% recommend for anyone looking to do small or large trips!

A.

Mannan was fast and courteous when he booked our complicated trip to Europe over Singapore, then to Istanbul, Cape Town and back to Auckland. However, Covid got in the way and Katie took over, keeping us informed about our options regularly, and eventually getting our refund. Well done Helloworld at The Crossing.

D.

Kylie and Steve have been amazing to deal with especially at this time with the virus impacting on travel. Dealing with Kylie and Steve has been very easy, they have wonderful knowledgeable staff and nothing has been a problem. I would recommend you pay them a visit for all your travel needs.

M.

I was organizing a lads trip to Auckland for the Americas Cup and Katie and the team at Hello World The Crossing were fantastic, I had a lot of questions and needed to change things a lot but nothing was a drama. Would happily use this agency again to assist in travel and events.

I.

Steve and Kylie organised a fantastic winter break for us across to Rarotonga at short notice - it was exactly what we needed. They were extremely prompt and helpful, and were able to organise the perfect holiday, at a great resort, at a great price!

S.

I had an exceptional experience with Helloworld Travel The Crossing. I was put in a situation during Covid-19 where I had to get to Spain within a week and as you can imagine I thought it would be an absolute nightmare, let alone, was it even possible! But I should not have worried. The service I received was incredible to say the least. With flight options and border restrictions continuously changing I was always kept in the loop of how my travel arrangements were coming together. I don't know how they did it but they booked me on straight forward routes to Spain and even got me a deal for a seat upgrade and luggage allowance. They seem to have extensive connections throughout the aviation industry, hence why I managed to get my flights in the end. A big thank you to the Helloworld team during trying times! Would highly recommend!

S.

Steve from Hello World went above and beyond when we had a family emergency in Brisbane last week, and needed to fly quickly from Tauranga. He worked his magic and we were there the next day. Impressed is not an understatement

M.

When I walked in demanding the big blow-out family getaway, Steve wasn't just professionally helpful, he was personable, enthusiastic and reassuring. Then Covid happened. Steve handled the fallout like a boss organising our full refund while dealing with quite possibly the worst disaster in travel industry history. Looking forward to re-imagining my trip of a lifetime with Steve and his team when all the dust has settled.

C.

When it comes to International travel it pays to have someone who has the knowledge and experience to bounce ideas off and swiftly offer up the options available. The guys at Helloworld are in a class of their own as far as customer service, experience and communication goes. It’s a no brainer.... I wouldn’t use anyone else. Happy travels peoples :)

K.

Because of Kylie’s responsiveness and professionalism, we have moved our travel spend to wherever Kylie has been over the past 6 years. We know we can leave our requirements with her and she will come back quickly with a range of suitable options. Thank you Kylie.

C.

A client who doesn't use the internet would like me to post this on their behalf; We would like to give a big thank you to all the staff at Hello World Travel at Tauranga Crossing for all the help and assistance you gave us with our holiday bookings and arranging a refund, as well as maintaining regular contact. Keeping us informed as to the situation regarding Covid 19. This was very much appreciated, Thank you sincerely once again. we would certainly look to you for any future travel and recommend you to friends and family. Kind regards, Roy and Elizabeth Wishart,

C.

I have been lucky enough to have Kylie organise a few trips for me over the last couple of years. She is extremely professional, very knowledgeable and every detail has been thought of.

n.

I needed to get solid travel insurance for my Europe trip.I received top advice from Steve and feel confident that everything is covered and is very comprehensive. Looking forward to organising future adventures.

S.

Great Service, would definitily use again. Unfortunately travel plans were cancelled due to Covid - but all was handled efficiently and professionally with this as well.

r.

Great place for travel needs. Very knowledgeable staff with great customer service. The manager made me very good pricing on the flights and accommodation to Sydney.

K.

Steve and Katie were brilliant to deal with! Great service. Would recommend to anyone!

J.

Steve has been super helpful with changing and reorganising our flights in these silly times we live in. Top service.

S.

Steve and the team really do go above and beyond for their clients. Amazing, friendly service, and they really know their stuff. Highly recommend :-)

J.

Katie was so polite and very helpful and very friendly. Keep up the good work Katie😀

H.

Answered all questions , everyone was very knowledgeable and helpful. Great experience.

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