Reviews of Continental Cars BMW Auckland. (Car Dealer) in Auckland (Auckland).

Continental Cars BMW Auckland

216 Reviews

115 Comments

Car dealer

BMW dealer

65 Wairau Road, Wairau Valley, Auckland 0627, New Zealand

Description

Information of Continental Cars BMW Auckland, Car dealer in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

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Open hours of Continental Cars BMW Auckland

Popular times

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Reviews of Continental Cars BMW Auckland

X.

Really nice experience of purchasing a 420i there. Kaushal is really professional about BMW cars, and he is very patient to tell me every detail of the vehicle. He showed me the workshop and the procedure of how the vehicle get serviced and fixed. It was an impressive touring. Also thanks Kris and Jason, they are very helpful and friendly. I will highly recommend this store to my friends.

R.

Rocky and Zoe are awesome, very professional and patient about the cars, finance services and clients. Just feeling so good during new X3 purchase. Would like to recommend to my family and friends. Appreciate.

a.

The excellent service from Beth and other staff was good from the time of arrival till the end of the service .try them you want be disappointed. A Happy Customer.

J.

OCT2020 - Awesome new premise, spacious clean and modern compared to the previous site on Lake Rd. I was there for the air bag recall on a e39, still the same great Team in Service, led by Graham, Abay, Chris and rest of team are very attentive and go beyond in helping customer. The drop off time starts 730am so handy for some. Great waiting area design and amenities including message chairs, free wifi, you can BYOD, plug in, work while you wait. The only tiny thing that can be improved upon is the entry signage into the service lobby. First time visitors may be unsure which door to use. Keep up the good work... Service team absolutely deserved 6 stars out of 5!!! OCT2019-Good fast services. They keep you posted of the progress. Friendly staff in the Service department. There are quite a few global recalls on various models and staff are working hard to complete as many as they can. This is appreciated by the customers.

L.

Highly recommend Rocky Liu.After recently purchasing a vehicle we found them extremely professional, accommodating and all round exceptional service. If you are in the market for a new vehicle then be sure to visit north shore BMW！Well done！

M.

During lockdown my car blew a cylinder and after completing the online contact form, Graeme from BMW Wairau rang me within ONE minute! I never expected such a quick response. He gave good advice and answered all my questions and once we reach level 3 my car will go in for its repair. Thank you Graeme and Continental Wairau.

R.

I don’t usually do review for official car manufacturer dealer such as BMW as these guys have been known for hefty bills after servicing but hey, I had a great experience with Abhinay for his attentiveness and customer service down to explaining what the issues are and best course of action to take. A genuine guy, no marketing BS whom I felt comfortable dealing with. for sure I’ll come back for my next servicing. The new building is really nice as well and the ServicePlus for older cars is a top notch service which is priced competitively. Better pricing than other independent workshops. 👌 cheers

C.

We have had some less than impressive experiences with other car dealers both in the Bay and Waikato. We saw a BMW X1 2.0 ltr Diesel advertised on their website and drove to Auckland from the Bay of Plenty. We dealt with Jeppe and had contacts with the Sales Manager and Business Manager. Without doubt the service was outstanding, we purchased a vehicle, prior to purchase we were given great information about the model and shown through the car and features were specified and explained, once purchase was completed hubby waited to drive it back home, he was well looked after and the grooming and presentation of the car was outstanding. The groomer found a scratch and we were advised and a solution was arranged for a future date. We are thrilled at our purchase and happy to have enjoyed a professional and great customer service experience. We would buy a car here again.

A.

Despite what the bad reviews say about them, I think the staff were very friendly, and were pretty well priced for the work I had done given its all genuine parts ect. I did have a few queries after I picked up the car but they were resolved quickly after a call with the service manager. Friendly team and great show room!

J.

It is always a pleasant experience getting my car serviced at CCBMW. The staff are knowledgeable and friendly (special call out to Amy, my Service Advisor who is amazing). I love the new premises too. It's an incredible building and no more struggles for parking :)

D.

Five star service from the team at Continental. Quite a complicated insurance job fixing damage to aftermarket suspension and front end work, done as quick as insurance would allow and without hassle. Perfect workmanship, good outcome. Special thanks to Mark and Amy from service. Can highly recommend having general servicing or any repair work done with the team here.

V.

Some dealerships usually have a bad rep with pricing and poor serviceability, especially when issues that weren't pre existing pop up from no where like magic. In my case I had a sour experience initially where I had visited the Northshore dealership for a factory recall. The service was booked in and the process seemed very professionally handled initially before getting into a downward spiral of an experience during delivery time. Before I left the dealership I spotted curbing on my 20" new wheels which wasn't there when I handed over the car. The staff especially the manager available at the time (without naming the people), who handled my shocking discovery were reluctant, disrespectful and rude with with the way the issue I faced was handled. Having a shocking discovery is one thing but to be spoken to with such high disregard like it wasn't a big deal was another. However the next day Service Manager Graeme Porter was notified about this and he stepped in. He single handedly salvaged the situation with utmost professionalism and spent time investigating the incident which I really appreciate. He first took responsibility for his teams actions and the incident itself. He came up with an amicable solution to fix the issue even though the issue itself couldn't be identified on how it even happened. I think he is definitely an asset to Continental Cars BMW and he definitely sets high standards in such a customer centric industry that all staff at Continental Cars BMW should adhere and follow. The whole experience has definitely made me appreciate the works of this particular dealership on the whole and I would definitely like to give my business to them in future especially knowing Service Manager Graeme was there.

B.

Dont usually write reviews, but after receiving such excellent service by Graeme and the team at continental cars I just had too. From start to finish taking my car into Continental was very easy. Very good communication the whole way from the staff there. The work was done to a very high standard. If you are reading this review and trying to decide whether to take your car in, just do it. You wont be disappointed. Cheers guys!!

L.

I bought my first ever BMW here this year and the sales and customer service has been amazing! I was treated like a VIP right from the start by Gino and the people in sales. Just had my first service and the this experience was great too. Car was ready early, beautifully clean and servuced well. Amy in the service department was brilliant - nothing was too much trouble. Highly recommend 👍

G.

Super friendly people - makes you feel at home.

J.

Took my car in for a service/brake pad replacement and a bit of investigation on an issue my car is having. Amy in the service department was exceptional - not only was she friendly and easy to deal with, but also kept me fully informed as to timing and price expectations. Great customer service is almost unheard of in Auckland - so Amy is a real asset to the Continental team - well done!

B.

Thank you to Jeppe K from your team for showing me the BMW X1. My experience test driving and the welcome received were great. Will certainly be back at some point to check out the used vehicles here.

杨.

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a.

Just want to do a huge shout out to this dealership and especially to Abhi in service; my beloved cars heater fan blew on Monday Monday morning and then found out the jaw dropping price to get it fixed I then came across a recall online for the same issue so after contacting them found out there are 3 outstanding recalls and one including the fan blower and wiring all done and paid for by bmw saving my life! And then they very generously dropped me to work and picked me up and then the 3rd cherry on the top they gave my car a much needed wash and vacuum making her even more stunning on collection; thank you again; can’t thank you guys enough for the great service and sorting my car for me; firmer grateful to have a heater again in these cold days 😊

G.

Some of these bad reviews may need to be disregarded as Jerry Clayton BMW would have removed/trained those people that have mistreated their customers. I personally, have had a great experience with them. Mike was prompt, courteous, professional and kept me up to date on whats happening with my car while it was getting fixed. I was happy that I could pick it up the next day as their competition said it would take up to a few days. Thanks again, Mike. Because of you, I have a new regular.

J.

Very cool brand new car dealership

R.

Great Service :- A '70s+' Orewa-based relative's damaged car was ultimately 'written off' by Insurance after we'd entered 'Covid lockdown'. By then the car was held at Continental Cars BMW in Wairau Rd., North Shore. But anti-Covid-precautions meant that we couldn't access the car to remove her personal effects before it was taken away for disposal. It took several phone calls, but I'm happy to report that, with care & ingenuity from Service Dept. staff, everything was retrieved in time. In particular, Mark (Service Support) could not have been more helpful throughout. Using WhatsApp video link, Graeme (Service Manager) & I even located a precious Owners Manual (easily overlooked), which he then delivered to my door "on his way home". Full marks gentlemen!

S.

Really good service and was happy with their work. very easy to deal with. Thanks!

A.

Edit: Grayhem Porter from BMW called me saying he was sorry about the lack of service that they were able to give, and was really open about the feedback that I had posted. I appreciate that he made the time to make the call and make ends meet. I now feel that I should at least give them 4 stars, as the personal call explained some of the reasons why there was a lack of good service. I hope to have better service the next time I service my car here at Continental Cars Takapuna. I had my BMW serviced here during the early month of March, and had a mildly unpleasant stay. I had serviced my X5 here, and was appointed of a finish time of 12:00 PM. I called the service desk several times, but was hung up automatically by the voicemail. Eventually when my call got through, they shifted the finish time to 4:00PM. Fast forward I'm now in at the service centre, but they said they are still working on it. They finish the maintenance at 5, but the car is dirty and needs cleaning. I take my car at 5:30 PM, and is billed with a hefty amount that is very different of what I was quoted over the phone. I payed more than my expected quote. To cut things short (tl;dr) the service was terribly slow, and very bad. I will still give this review a 3 stars, because the receptionist was attentive of what was happening. She even cleaned the car herself. Kudos to the receptionist.

S.

Excellent service and very professional. You have wifi and coffee while you're waiting. My car went in for just a tyre puncture, but the entire car was cleaned and given back. Often while the car is being serviced they tend to give a complimentary car, but since mine wasn't a considerable job, I didn't have to wait long. I was very pleased with their service.

B.

Excellent service, very friendly employees. I had my 116i serviced quickly and without any issues. Thanks again.

J.

27 December 2017: Friendly people and awesome service. A special word of thanks to Abhinay Singh (service advisor) for going above and beyond - explaining my vehicle's service requirements to me in detail, explaining my options, and advising on the best action. Thank you to the service team for effectively attending to the service requirements. Everyone at Continental Cars BMW is friendly and helpful (even sales people, despite the fact that I was clearly not there to purchase a new vehicle). The lady at general reception even offered and then made my 6-year old some hot chocolate, left some space in the cup for cold water, and then ensured the temperature of the drink was just right. Now that's what I call attention to detail regarding every aspect of customer and vehicle service! 23 January 2018: I had to visit Continental Cars BMW again today for an issue unrelated to the previous one. Just like the first time, the people were really friendly and helpful. This time I would like to thank James Millett (service advisor) and Hayden (garage foreman/supervisor) for their exceptional service!

C.

Bought my car nearly three years ago and included an Extended Warranty. If you’re getting a service and need coordination of your warranty programme Amy in goes above and beyond to make the process seamless. Very customer focused while upholding the ideals of BMW. Thanks Amy Regards

J.

A VERY RUDE salesman discrimating on customers saying “Do not touch the car! it is expensive and someone else is buying it”. Just because of me wearing shorts and jandals doesnt mean i cant afford the car! That is not how you treat a customer! If you see this post shame on you, you lost an oportunity on the sale. Edit: Went back to the dealership and talked to the principal manager about this issue. Got everything sorted. Very good customer service and friendly.

R.

Great service at Continental Car Tyres...

E.

Just collected my BMW after having some recalls done, beyond excellent service from Mark and Kaushal. Was impressed that they gave my car a thorough clean looks amazing!

A.

Amy was great. My wife had my car fixed last week. Amy was very friendly and efficient. I would highly recomend their service to everyone.

J.

This is an amazing BMW and largest dealership in the southern hemisphere. ( Even has its own traffic lights). There's a large range of models on show too. People are attentive but not over bearing which is the new style of auto sales. It's very much a relationship focused dealership.

B.

I received prompt service from Graeme, the service manager upon emailing my enquiry regarding servicing my 2008 535D. I showed up Saturday morning for my appointment and was greated by a friendly, knowlegable and courteous service advisor, James Millett. James took the time to answer all my questions and not once did I feel rushed even after spending 30 minutes asking countless questions This is my first BMW and after working for a dealership before I felt the need to 'test' James' knowledge. He passed with flying colours. Continental Cars BMW is where I'll be getting my WOF and tire rotation next month giving me the peace of mind that it'll be done right the first time. Thanks team, and see you again soon!

J.

Hi just had the second service on my X5 and once again Abi in the service department was excellent. He organised the collection and delivery of my car and kept me informed throughout the whole process. Couldn’t ask for more. BTW a big thanks to the technicians and valet guys. Feels like I've got a new car again!

F.

Great services, as usual, excellent job, I would like to give a big hug & say thank you to Amy Stark, who at services dept. She is Angel, really helpful.

F.

Really great experience. Staff go out of their way to look after customers and a really genuine. Would definitely recommend!!!

L.

Kevin was great. Caught him closing but he still walked and talked thru the i3 and booked test drive. Service and smile!

o.

Fabulous. I have as car service today.Thanks for outstanding service from Amy. She is so great. Excellent customer service! Highly recommend Amy to everyone.

D.

They charged me 4 hours of labor to change a door lock. Never go back again! Edit: It was actually 3. Nevertheless, the problem was rectified and hopefully no more hiccups in the future.

C.

Got my first BMW here. Friendly staff, excellent customer service.

P.

Great service just wish they carried more parts on site.

L.

Great attentive services: they listened to what I wanted and worked around what I could contribute. Heaps of support after purchasing vehicle as well.

C.

Top place for BMW cars, well presented staff always happy to help

A.

Coming here is like going on holiday. However, the place gives me an intense sensation of euphoria and depression at the same time.

G.

Quick and easy to get a part I thought they won't stock.

L.

Graham from the service department what a legend went above and beyond for me, if he is ever out my way ill be shouting him a beer or 10 keep up the good work mate.

m.

Excellent customer service and experience. They are really helpful and do things perfectly. You get what you paid for!!

D.

Great place to charge your EV. Pity they also sell overpriced and very expensive cars to maintain to people who have too much money

S.

Nice new Premises. I'm lucky to work here. Good product and good people.

A.

I bought my 1st BMW there and service all 4 of my BMW for the last 15 years and many years to come. Good honest pricing for the repair and service.

S.

Excellent customer service and very knowledgeable Technician . I am very happy with the repair and service of my car.

R.

Good reception when dropping off vehicle, job done really quick on vehicle, an great reception on picking up.

J.

Fabulous. Been there several times, always be served well. Thanks for outstanding service from Rocky.

M.

The premises is huge and very sterile. The whole place needs a whole lot of green to make it more inviting.

f.

not so good,i bought an old bmw car 116i,four years and 40000 kilos.it often trouble within six months.it has been repaired five times for defects at least.but the brand and service seemed like good.

P.

Great service made even better with the change net fast charger now active.

N.

Continental Cars Takapuna is great and Rosandra Behr, Service Advisor par excellence, rocks.

N.

Awesome service.

N.

Fantastic team! Especially that Graham! He's a 5 star!

c.

I really like this place... peoples all very kind.. I was happy to visit there..

D.

I mean I work there so I feel like I have to give it 5 in fear of losing my job xD

R.

Exceptional and have been great through the ordeal

楊.

Love the service there. They are kind and patient.

D.

Took the car in for an airbag replacement, service was quick and efficient

S.

Excellent Dealership Great team

G.

very friendly !! I bought here two years ago!

L.

For professional, friendly, superb service see the service team and Continental BMW

J.

Best Cars and best Service

A.

Service is lovely and efficient, highly recommend

F.

See Clint.great guy good service so far

P.

Great service and staff

C.

Very well looked after by service manager.in takapuna.

A.

Always professional and friendly

P.

Great Team and Service Thks

L.

Great place and great service. Too notch guys!!

M.

Great service, amazing team!

G.

Fabulous service as always. Thanks

C.

Helped me out big time.

A.

Great service there

M.

Great service & friendly team

D.

Great service

L.

Omg what a place! Wish I was a millionaire

C.

Excellent service 👏👍

A.

Great service - Great staff!

C.

Excellent service.

y.

Their sales always been stupid

J.

Outstanding thanks for everything

R.

Great place to buy your BMW

D.

Good service , thanks Gino

R.

Consistent and reputable service.

B.

Staff real helpful

m.

Expect Excellent service

J.

Enjoy the new car.

R.

Guys were helpful

R.

Friendly, helpful and knowledgeable

G.

Great place. Great people.

T.

Nothing better than a BMW

L.

Fabulous!

r.

Excellent service

D.

Great team

G.

Nice

J.

Beautiful and expensive

M.

O for Awesome!

L.

Car serviced

c.

(Translated) Rocky is the most patient and professional sales I have ever seen! As a Chinese, I can be so enthusiastic about the performance of the car, and I can think about the customer for nothing. I bought a car and made friends. (Original) Rocky是我见过最有耐心 最有专业知识的sales！作为华人能那么热心的介绍车子性能 还能百分之白为顾客思考 买了个车交了个朋友

X.

(Translated) I bought a brand new 118i with the help of Rocky Liu last year. It is very good, with a solid chassis and good handling. Thanks Rocky. (Original) 去年在Rocky Liu帮助下购买全新118i，非常好，底盘扎实，操控性好，感谢Rocky.

F.

(Translated) Gooooood (Original) Gooooood

I.

B.

O.

D.

B.

Y.

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