Reviews of John Andrew Mazda. (Car Dealer) in Auckland (Auckland).

John Andrew Mazda

818 Reviews

373 Comments

Car dealer

Mazda dealer

38 Great North Road, Grey Lynn, Auckland 1021, New Zealand

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Description

Information of John Andrew Mazda, Car dealer in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

Map

Open hours of John Andrew Mazda

Sunday

10am–4:30pm

Monday

8am–5:30pm

Tuesday

8am–5:30pm

Wednesday

8am–5:30pm

Thursday

8am–5:30pm

Friday

8am–5:30pm

Saturday

9am–5pm

Popular times

Sunday

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Monday

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Tuesday

8
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Wednesday

8
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Thursday

8
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Friday

9
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Saturday

10
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Reviews of John Andrew Mazda

Great sales support from Te Wai! He was easy to work with, is calm, listens and is happy to answer any questions! It was nice to have an informative handover from Sophie when picking up my car. Second car purchase here and I would recommend others come here too!

Excellent service by Sophie and Lyle! Very friendly, helpful and professional team. Fast and easy trade-in. Great car buying experience. I would highly recommend John Andrew Mazda.

An absolute pleasure to deal with Sophie. Amazing service and and very helpful and friendly. Made the decision-making process easy and we were able to purchase to take delivery on the same day.

Thank you to Vinki, Lyle and Sophie for making my first car purchase a wonderful and easy experience. You have a great team at John Andrew Mazda and I would recommend anyone to buy from you.

Having no car during the busiest time of the has been so stressful. Shane has been absolutely amazing to deal with. So hard to find great customer service but you guys have been the absolute best! No doubt I’ll be back :) Merry Christmas & Happy New Years Shane & Team!

Third Mazda purchase from John Andrew Mazda Grey Lynn, first done remotely though. Many thanks to Venki for facilitating the purchase and sorting trade-in value. Thanks also to Sophie for her explanations and patience during the handover today. Very pleased with our new CX-5 and happy to recommend the team.

Excellent service from a top team! I was in the market to upgrade my trusty Mazda Familia and John Andrew Mazda Grey Lynn was was my first port of call. From the moment I stepped onto the showroom floor, I was welcomed by Taron. It can be rather daunting when up close to these beautifully designed, shiny new cars. Where to start?! There is a lot to take in, but Taron was brilliant at guiding me through the range and different trims available in each model. He listened to my needs and throughout the following week I test drove the CX-5 and CX-30 at length so that I could really get to know these two models. I also visited other showrooms and test drove other cars to compare, however this was really a process of elimination. For me it was Mazda hands down and I settled on the CX-30. It’s a big decision buying brand new for the first time. It certainly helps when you have a competent salesperson that you feel you can trust. In fact all the staff there were really helpful, and gave me advice to help me make up my mind. Once I’d made the decision, the rest was easy. It was a busy week but the team put an urgent to the workshop so I could have my brand new car (with roof rack installed) in time for the long weekend. Taron even came in on his day off for the handover. Sophie was also on hand, she has a lot of experience and made sure everything was covered. What a fabulous experience! I am so happy with my CX-30, I love it! Thanks Taron.

Only communications with John Andrew Mazda have been over the phone. Purchased MAZDA CX 3 2022, sight unseen. Car shipped to my nearest Mazda dealer in Northland. Thank you Roland for your help received the last few weeks. And Sophie answering my questions re; Warranty and Service. All done in a friendly and professional manner. Thank you all.

Purchased a car from John Andrew Mazda is fast and easy. Very helpful and knowledgeable team at Grey Lynn from Lyle, Roland and Sophie. Every details from sales, finance arrangements, car introduction, test drive and getting ready to delivery the car to me are well organised. Excellent communications. I am gladly to be a lucky John Andrew Mazda customer.

Sophie and team were amazing to deal with, her customer service is exceptional, and she follows up with everything. Fantastic buying process!

Sophie was brilliant and Manish was charming. Great service, great people. We’ve always had the very best attention and value here. We love our new car. Happy New Year guys. Thanks for everything.

We are very impressed that Mazda has employed a dedicated staff who specializes in the hand over process of our newly purchased vehicle. Sophie is very warm and personable. She thoroughly and expertly explained all the features of our new car and also helped us to adjust the settings to suit our individual needs. We commend Alex, Sophie and Lyle for providing us with such an excellent customer service experience that we bought 2 cars in succession and are considering buying a 3rd. Keep up the great work!

Very good service, kept in touch throughout, and very informative regarding the workings of the car. Benji and Sophie were very accommodating. Would recommend.

It's really a pleasure journey to buy our car from this shop, the staff are so helpful, especially Alex and is Sophie, Alex is an expert on on cars, he let us know this car batter. Sophie provided great service to us, she's very patient and kind. we will come to this shop again definitely.

Wonderful service and fabulous car! Sophie and Vinke have been awesome to deal with. Very happy!

Excellent service by Sophie and Venki. Such a great experience with friendly and professional team. I would highly recommend John Andrew Mazda.

I'd like to take a moment here to say a huge thank you to Lyle, TeWai and Sophie for helping me making the right choice of purchasing the right car for me. I was looking for a new car for a while and it was very confusing trying to find out what car is most suitable for me and my needs and this team worked their best to make everything so much easier than any other dealers I went to. Their customer service and communications are beyond amazing and reply back instantly with reasonable and understandable answers. Once again thank you so much team Mazda and very excited to have my new car.

After a terrible experience with haval i decided to check out Mazda in Grey Lynn. Top notch service from entering the dealership to leaving with my new car. Zero pressure sales and they let the cars speak for themselves. These are trained professionals that know what the customer wants. 5 star service and 5 star car. Honestly don't know why i didn't consider Mazda sooner.

To set the tone - we intended to start the leg work on which 2021 new hybrid we would buy and spend no more than $35K once we decided. We visited Mazda, Toyota and Mitsubishi. After 2 weekend's and not really in a rush - we brought from John Andrew Mazda a 2021 MX-30 Limited and spent $47K! Why, well on the first weekend and our first stop we arrived at Mazda - their sales staff where all dealing with customers and super busy, but they took the time to approach me straight away and ask if I wanted to look at a specific vehicle, offered coffee or tea while we waited and they would try to make themselves available soonest. We had limited time so I booked in a test drive for the following weekend. We drove straight to Toyota and my wife as was interested in their Hybrid - no customers and 2 sales staff but not a single movement to ask if we wanted to look at anything. My wife then approached the salesman who [with little interest] ran us through the car and that was it. We thanked him and then drove to Mitsubishi - same thing there! What happened at John Andrew Mazda the following weekend was Roland talked to us about who the MX-30 might be meant for and the purpose behind the concept - his manner was calming and informative NOT sales speak. Taking it for a drive and the usual discussion around the cost and financing with Lyle, meant that our decision was based on how he factored in what we wanted that finance to look like. Once we knew it was done, Sophie went through the process of how the vehicle would be released to us and it was like we were purchasing a Bentley. The entire process with Roland/Lyle/Sophie was non invasive, informative and pleasant! We were just ordinary people who had the ability to buy and we decided to buy that day because of the experience we had with this group of people. Exceptional really....even though we brought on the 14th Aug - Lockdown was the 17th Aug and with great hope I can pick up our new MX-30 on the 16th Sept if we drop to L3 Lockdown. I wont change from Mazda ever - and I don't even have my car yet!

Good service and my new Mazda 2 car was delivered on time. I love the car but find the navigation system hard to understand and it's not any instructions in the owner's manual how to, which is a pity

Very helpful handing over of the new ev car. Sophie was very detailed about all aspects of the car and Lyle was very prompt with the selling sides of things.

Sophie Mo is a very nice rep . She is easy to talk to !! She stick with us until we drive home in our new ride

Amazing service for a very indecisive person like myself and I can't thank the team enough especially TJ and Sophie. I was expecting to just pick up and drive away with my new car but having Sophie go through everything was super helpful and left me feeling comfortable. Thank you!

Great service. Hand over with Sophie today was great. She is so thorough and patient but also understood we were a young couple that knew the Mazda technology so didn't push to re-teach us what we already knew. Sophie was a real highlight in the Mazda Hand-over process, we really appreciated the laughs :)

Sophie has shown us all the features of our new car. Thank you for the excellent service.

Received really good care, advice, attention and support from the three team members I got to interacts with Roland, Lyle and Sophie. Looked after me throughout my purchase and am now the happy owner of a new Mazda 6. Cheers JohnAndrewMazda :)

I can personally vouch for an excellent car purchasing experience provided by John Andrew Mazda Grey Lynn. The team of TJ, Lyle and Sophie were exceptional in delivering a Mazda Cx 30 that exceeded my expectations. Their no pressure attitude that accompanied their expertise and advice was refreshing and they provided myself a comparably better deal than it's competitors. Simply put they were outstanding! I highly recommend this trio to prospective mazda car buyers.

Buying a new car is always exciting! Big thank you to Tewai for having the patience to answer all my questions about the car, Lyle for his expertise and Sophie’s proactive followup to organize a pickup time. Overall great and friendly service. Would recommend :)

We were very impressed by the competence and attitude of all the staff with whom we had dealings. Our salesman, Alex Xian, was very knowledgeable, helpful and friendly. Our new Mazda was handed over by Taron Ah Chee who gave us a good rundown on the features of the vehicle. Both had great attitudes which we enjoyed.

Took in my son's Golf (used car) for over heating and received such great workmanship and friendliness from the whole Service team. Would recommend this team!!

Very professional and helpful. Great personal service that made us feel like royalty when we picked up our new car. Sophie was informative, thorough and just all round awesome. TJ made the whole sale and purchase extremely smooth and easy. We will be back!!

Hand over of the new Mazda CX3 was a bit too rushed for my liking, plus prior to arriving there whilst finalising the details there was a bit of confusion amongst the team as to how many forms my wife needed to sign. Other than that my wife is over the moon with the vehicle so that’s the main thing.

Great experience buying our new car with John Andrew Mazda, super friendly service, very helpful, and knowledgeable. Sophie was amazing, she was one of the reasons we went with Mazda over other brands.

We recently bought a Mazda CX-9 from John Andrews. We dealt with Sophie Mo and honestly the experience has been amazing. The team there really do care about their customers and want to make sure that every experience is a special one. We couldn’t get our car due to level 4 and Sophie was regularly texting me and updating me on the status! One of the only places where I didn’t need to be the one to chase up to get a status update! I can’t recommend them enough. We’d been to a few showrooms by the time we got to John Andrews and when Sophie came and spoke to us we saw the difference instantly. They are genuine and they really care. That’s simply what it is. Thank you Sophie and team!

I'm so happy with our new car. We were extremely well advised on all functions by Sophie who was very efficient, polite, informative and also shared her personal experience with regards to driving a Mazda. Thank you to Lyle and Venki as well.

Team has been great to work with. Order arrived on time and they made it so special for my mum to come and collect the car. Sophie was very pleasant to work with and show us the car. Special thank you Venki sales person who did a great deal for me and kept me always informed of the car order to arrival! Thank you Team

Just took possession of our new car 13/10/21 and very happy with the decisions made. The team at John Andrew Mazda were very easy to deal with and able to answer all the questions I had. Thanks Roland for walking us through the process and Lyle for the administrative side. Picking up in a COVID environment is challenging however Sophie, the delivery specialist, was very easy to deal with and assisted us through the contactless pick up process. Overall, we are very happy with the purchase and would recommend the team to any other prospective purchaser.

Fantastic service from the team at the Ponsonby branch. Have been extremely helpful and quick service. Both TJ and Sophie are the best to deal with. Very welcoming and informative.

Nilesh has been wonderful looking after mum's car, from diagnosing the problem over the holiday, organising the parts then re-booking in the service for us, everything is so well organized and communicated, we felt very well looked after and mum is happy, thank you Nilesh 😊

Bought a new Mazda 3 in 2017, had such great service that we bought a new CX-30 in October 2021. Now, I'm back to buy a new BT-50, three weeks later, in November 2021. The service we get from this team is absolutely fabulous. Thank you very much Venki, Lyle and Sophie.

Lovely service. Was great to see the car ready to go. Enjoyed the run down on how to use the new car

Amazing service from Sophie and TJ on pick up of my new lease car. I cannot recommend enough buying from here

The team at John Andrew Mazda are absolutely incredible. Tewai patiently answered all my questions (and believe me I had a lot of annoying ones). He and Lyle helped me choose the car that best suits my needs (CX5). I felt very taken care of and valued as a customer. Lyle and I worked through the documents and finances while we were in lockdown and he made the transactions go smoothly. He communicated every step of the way with me and readily answered my questions. Sophie, my delivery specialist was really lovely and helped me get the car ready over the phone. I would recommend this team 5 times over to anyone. Thank you TY, Sophie and Lyle for the great customer service. You guys are legends :))

We love our new vehicle. We were confident in choosing John Andrew Mazda mainly because of their outstanding customer service. Special thanks to Lyle and Sophie for making us feel welcomed and assisting us with queries.

In respect to purchasing a new vehicle and despite the COVID restrictions the service has been very good and friendly. The test drive car was well prepared and presented. If the after sales service is as good as the presale service then the whole experience will have been a pleasure.

Been a customer here for almost a decade and the customer service, care and passion is as good today as it was from the beginning. Thank you Alex, Lyle, TJ and Sophie – very happy with our latest Mazda!

I have bought a car from John Andrew Mazda and I am really happy with all staff specially Sophie she was very helpful and fast to go through everything that I need to know about the setting of car. I highly recommend this place. Thanks 🙏🏻

Sophie was amazing and vey helpfull. Please with her customer service. She is a awesome asset.

Great service on both sales and delivery are great! Thanks Manish and Sophie for your excellent service! Highly recommended!

Very friendly and professional service - the pickup service as well as the communication around when our car would be ready too. Cheers!

Great overall purchasing experience! Manish was fantastic at walking us through different options and drilling further down at the functionalities. His detail explanation helped us in selecting our car. Sophie was awesome at explaining all functionalities of our new car. First start for making the best delivery experience.

Great experience with John Andrew Mazda! Thank you Sophie for taking your time and explaining all the small details to me!

Very helpful staff. Gave brief instructions on how to pair my phone etc. Appreciate the free hot chocolate too

My husband & I needed to replace a car that was starting to cost too much in maintenance so we visited several different dealers over a few weekends where we were either not approached at all, or approached but felt like we were brushed off. But at John Andrew Mazda, Roland approached us while we were looking at the cars in the yard, even in the rain! When we explained what we were looking for, Roland took the time to go through stock, look at options and he didn't do the hard sell but listened to what we needed and helped us fill that gap, he was very knowledgeable and excellent and helping me understand the different cars and features. I suppose if anyone else asked the questions Roland asked, they could have sold us a car in the previous weeks. In the end we bought a brand new CX-5 on the spot paying over and above our budget because the finance made sense and worked in our favour. Then we went into lockdown, and Sophie and Jessica were great at communicating throughout the weeks with paperwork, answering any questions I had, sending me links to information I needed on add on products. Even organising contactless pick up at level 3 was a breeze! Roland and Sophie were there to ensure everything went smoothly, kept in contact on the phone while I was there, and followed up a few days after pick up. I would definitely recommend John Andrew Mazda if you're looking to buy a car, and they will be my first stop next time I need a car. Thanks for your great customer care!

My car had her 1 of 3 free car service. Everything was best service. I cleaned and vacuumed today due to L3 restrictions Mazda otherwise would of themselves. Thanks Mazda 🚘

Excellent service for my new car. Sophie was very good.

Thankyou Sophie for your help all through the lockdown holdups in picking up the car. Very good communication on contactless pick up. Thankyou for your help with zoom call in working some of the systems in the CX30. I have had 7 Mazda's so obviously I like them. Last car being a Mazda 3 so was familiar with some of the systems but still quite a lot is new. I may ring you again for help. Thankyou Sophie for everything. Great communication and support. Thankyou also to the JA Mazda manager (forgot name) for assistance to purchase car. Very happy with the car and service Merv Sandford

I've just driven away in a new CX8 Takami . Had an excellent customer experience from all the Mazda team - special thanks to Roland, Sophie and Lyle. Quick to respond, friendly and a contactless handover in L3. Thanks team! 5 stars

Great service received! Great to have Roland and Sophie Helping me through the journey finding my new car!

lovely mazda team! Helpful staff as well! Sophie is the one telling me all the information till I find the perfect car! Thank you Sophie! All the best!

Thanks to the whole team at John Andrew Mazda who helped us get into our new car entirely remotely. Really great customer service throughout the whole process.

Returning customers. This is our second new Mazda from this team. Venki, Lyle and Sophie are all outstanding. Will be back again, for sure.

Venki, Lyle and Sophie and were a treat to deal with! Took a few months due to shipping delays, but we got our new vehicle in just in time for Christmas.

Nice experience for our new CX-30 from test driving to delivery with Taron, Lyle and Sophie

Great service from Sophie and Roland. Professional and quite timely even during the lockdowns. Good work! Definitely recommend to go to these guys.

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Great service from john andrew mazda family, especially Sophie , Alex . I love my new CX 30!

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Got my new car on 16 Oct. Fast delivery and good car condition. The team arranged a contactless test drive in lockdown lv3 and it went smoothly.

Thank you to John Andrew Mazda for the great experience they gave us when we purchased my new car. Also thanks to Tewai and his support team for their attention to detail and especially for acknowledging my birthday. To Sophie thank you, with your nice personality your help today explaining all the detail and functions was appreciated. Super happy😊

I happily give 10/10 👍 for John Andrew Mazda Business manager Lyle Jamieson, Sale consultant Roland Chen and vehicle delivery Sophie Mo ! Good communication, friendly and reliable! Seiha Uy

Great service, helpful as always. Roland and Sophie were great to deal with.

Awesome experience purchasing my new vehicle from John Andrew Mazda! However some due diligence around miss pronunciation/spelling of names :)

Excepting service Sophie explained everything so well , love me Mazda and colour!!!

Very professional and high quality services! Last minute change my mind for another car, they sort it out in a day! highly recommend!

We want to say a huge thank you to the team at John Andrew Mazda, Grey Lynn for their impeccable service. My husband brought his car from them some years ago and it has been brilliant to run. We've always found the team there to be professional and courteous but in particular on this latest encounter. A few weeks back we noticed something was a bit amiss with Simon's car and took it in for assessment, Nicolas Lubbe was our Service advisor. Nicolas and the team handled the repairs on our vehicle promptly and with absolute class. They removed any hassle from the process and and we enjoyed great communication with them throughout the repairs timeline. We've been thoroughly impressed with their customer care given it has been some years since our purchase there. This is the sign of an excellent company in our opinion, taking care of not only new sales but return and repair clients as well. We wouldn't hesitate to buy Mazda again from John Andrew Mazda in Grey Lynn for future family cars and will happily recommend them to friends and family for years to come. Thank you so much team! Yvette and Simon Matheson.

I had a wonderful experience with Sophie showing how to operate my car :)

Popped into John Andrew Mazda, Taron facilitated our needs for a new car, just wonderful. Great Service.

Great service with a new car handover Easy simple and informative even in lockdown 3. Great communication before and after collection. Very happy

Fantastic service throughout our buying experience. TY was extremely professional, knowledgeable and a pleasure to deal with. Sophie demonstrated our new CX5 with patience and she had a lovely friendly manner. We are very happy with the customer service we received, everyone at the dealership are genuinely friendly.

Very informative, the team were knowledgable and made our new purchase so enjoyable.

Happy with CX3 just purchased No 3. Lovely helpful staff.

Alex and Sophie were super friendly and kind. I got my first car and was incredibly satisfied with the experience. They made my purchase experience really special and really made my day! Totally recommend their service.

Best place good car Good service and best deal good service with roland n Sophie

Roland and the team and John Andrew provided the most amazing car buying experience. I can't say I have ever received a better customer experience that this. It was worth that drive and I will be back for sure! Keep up the amazing work!

I wish to commend the service team at John Andrew Mazda today for the annual service of my Mazda CX-5. The reception process with a team prepared and waiting for my prearranged booking was impressive and the whole job was completed satisfactorily on time. My vehicle, shining clean and waiting with a new WOF, was ready at the promised time. I was particularly impressed by the efficient and pleasant service coordinator who managed the process. Excellent experience. 5/5

Our experience of trading in our vehicle and also purchasing a new vehicle all done remotely over the phone during lockdown has been 100% a great experience with John Andrew Mazda, we’ve had corespondents with Lyle, TJ and Sophie at the Auckland city branch and they have all been very helpful and made this a seemless transaction and we are very excited to do our no contact trade in in the coming weeks once we reach level 3. Many thanks to the team.

Great service and all within Covid 19 guidelines Buying the fantastic Cx30 Takami and dealing with John Andrew Mazda has been a pleasure

Sophie was fantastic with the vehicle handover and made the new car experience that much better. Thank you kindly.

Really great to deal with. Incredibly helpful, communicated well the entire time, weren't overly pushy like some other companies. Thank you to TJ especially. Highly recommend purchasing your new car here!

Thank you Sophie for explaining the car very well! I was so excited and she made me understood all the points of my new car! And TJ made me feel like I was the only person in Mazda, and pick up experience has been fantastic!!! Thank you John Andrew Mazda!

Fantastic buying experience. Everyone was easy to deal with, and made the process and decision very smooth. Will probably be back in a few years!

Venki was helpful and was happy to accommodate last minute change of car model. And Sophie was knowledgeable and happy to show us all the features of new car. Thank you John Andrew Mazda.

Quick and easy, great staff. Bought a new CX8 and they made it very smooth.

Sophie was so professional in her expertise. I really enjoy the delivery process, as well as the brilliant service of Venki and the whole experience have made me become a fan and returning customer of John Andrew Mazda.

Great Experience overall, Sophie did a great job with demonstration. Special thank you to Venki for sorting out a loan car for us while we wait for our car since my wife was pregnant. Exceed all expectations and very happy returning customers.

It was great service, Sophie explained very very well. Definitely would come back to her.

Lovely service and 100% recommended for buying a new vehicle. Thanks Mazda team.

It was great to deal with you guys ！n Such professional and patient, helped me got the car I wanted! Cheers!

Really happy with the buying experience, I was pretty set on the model but needed a test drive which they facilitate easily and talked me through the features in a relaxed manner. I bought the vehicle and the handover process was very satisfying and thorough. Explained everything and made me feel great.

Great service. Very good explanation of the new vehicle. Would recommend.

Had a great experience purchasing our new car from John Andrew Mazda. Fantastic friendly team.

TJ , Sophie and Alex were fabulous to deal with. Great experience , thanks so much!!

Excellent service! Very impressed with the service from Lyle, Sophie, Manish and Barend. Smooth process 😊

Venki, Lyle, Sophie and the team were very helpful with the purchase of my new Mazda CX3. I walked into John Andrew about 5 weeks ago, slumped that my car had just been written off. Thankfully to Venki, he was able to snatch up the very last (for the next few months) like for like vehicle, while it was on the vessel. As stock issues continue to rise, my choices were very slim. Once the decision was made to purchase, Lyle and Sophie made the process super quick and easy and reassured any doubts I had. They also answered all my questions without hesitation and were willing to help out where possible. Venki, Lyle and Sophie, thank you once again for your help with the purchase of my new vehicle. I'm very excited to take my new wheels for a spin!

Very nice Service, many thanks to Roland & Sophie.

Terrific staff, buying a new Mazda such a great experience!!!

Sophie explained to us in detail and answered all our queries . We received beautiful flowers as a gift and was well appreciated by us. TY was amazing on his car presentation and customer service skills.

The sales team is very friendly. More importantly, they are quite knowledgeable about the cars they sell. We went there many times for comparison, test driving , general questions etc. all sales people we met were helpful. The most important thing to mention, the car is great! We got Cx-3 leather. For a smaller but enough room car for taking kids school and sports stuff.

Excellent experience from start to finish. The tutorial on the cars features when I picked it up was really valuable.By the time I left I had many of the features already personalized to me and an understanding of how I could adapt them in the future if need be. The whole team were helpful and have promised ongoing support if I forget anything. Well done team Maxda!

Great experience as usual with the Mazda team members especially Roland, Lyle and Sophie.

Sophie service was great, very informative and easy to understand. Many thanks.

Thank you for the pick up of a vehicle. All went smoothly and customer service from Sophie was good.

Enjoyed Sophie's friendly professional service to change company vehicle.

Sophie and Manesh were very helpful. Excited to drive my new car.

I went into Mazda just for a test drive. Manish was my sales rep and helped me with my purchase (thank goodness). He helped me with my finance options and cared for me like I was family. Amazing skills and knowledge. Highly recommend him.

Jaryd was fantastic, and couldn’t recommend a better salesperson to help me through the process. He was upfront about delivery timelines, what was needed, and assisted with any and all questions. Will be returning for our next vehicle for sure. A+

Thank you Sophie for your useful startup advice, it was vey helpful.

Amazing service once again. 3rd vehicle from you guys! Thanks Manish, Lyle and Sophie. You guys have done John Andrew Mazda proud. I love the new car. And the fantastic service you all provided. Thank you!!! The team at John Andrew Mazda are awesome and I would highly recommend them! Thanks. Richard.

Received very good customer service from venki, Sophie and Lyle. Wonderful people to deal with. Sophie has explained everything about the car features and made me feel very confident in driving the amazing CX-9. Awesome customer service.

Great customer experience while getting our another Mazda car. The process has been easy, convenient and friendly. Thanks to Venki for his exceptional and enriching sales skills.

Sophie provided an excellent experience in our introduction to our new CX-5. Her explanations were clear precise and easily understood. I am sure she is proving to be a great asset to John Andrew Mazda. Thanks also to TJ and the team for such professional service. Regards Mike and Karen

Great buying experience well looked after by Sophie and Venki

Really good service. I am happy with TJ,Sophie, Lyle Thank you so much

Taron and Jessica have made this experience so pleasant . Amazing communication and have answered every question and offered so much great advice along the way . Thanks so much guys .

So helpful and lovely! Sophie and Manish were wonderful! Highly recommend buying from them!

Wife brought a car last week. Service from salesman Tewai was A+ as was the service from Sophie with the handover she really knows her cars. All and all a pleasant experience.

Incredible team at Mazda and a special thanks to TY for supporting me throughout the whole process from start to finish. Sophie beautifully unveiled my incredible CX-5 SP25 from under the sheet and my dream became true! Just amazing.

I bought Mazda CX-9 Takami recently. Vehicle is awesome. I would like to thank Manish and Sophie for their excellent support for the pre and after sale services. They are very professional and explained me each and every feature of the vehicle since my first drive. Financial facility also excellnet. They approved my vehicle loan without taking longtime and requesting bulk documnets. I’m really happy with their service.

Everybody at John Andrew Mazda when purchasing my new CX5, that I had dealings with, were extremely helpful and knowledgeable. When I picked up my car the following day it looked perfect. I was then shown all the in's and outs of how everything inside the car worked by the lovely Sophie. She was so friendly and very patient and could answer all my questions!! The whole experience a great one.

The service is fantastic!!! They go out their way to make sure the job finishes in time.

Very good service and would recommend for any one. Thank you Venki and Sophie!

So happy with you guys! Amazing! Buy one please!

The car advisor I meet Mr. Manish did guide me very well. He gave a through explanation of the cars and features I was interested. Really thankful for his service. Had a great car buying experience. 👍👍👍

Venki, lyle and Sophie are wonderful people to deal with.They made an amazing job at guiding us through the buying process. Sophie was so knowledgeable about the car features and made us feel confident in driving this amazing car. Awesome customer service John Andrew Mazda! Jonna and Jonathan

Nice experience, Five Star to everyone at the dealership. They are handling customer politely and attitude towards customer is very nice. Manish is good in handling customer. he nicely planned and took care of everything. Thanks for making our purchase memorable.

very good service , very happy to recommend to buyers.

Manish was easy to talk to and made the whole process of buying the car smooth and swift. He even promptly answered all our after sales queries and sorted the things we asked for. Highly recommended!!

nice purchasing new mazda cx-5 experience with John Andrew. sale team Alex and Roland are nice and kind, delivery person Sophie fully introduced all the functions of my car. what an awesome team of John Andrew Mazda Grey Lynn, very pleasure to introduce John Andrew Mazda to other potential buyers.

We had an excellent experience with Mazda. Sophie was great with introducing us to the car - super detailed and very welcoming to contact her back again.

I m very happy your service and your staff Sophie and venki

I had a great experience at John Andrew Mazda with Sophie. She was very helpfull with explaining the ins and outs. Well done!

Excellent friendly communication and very helpful. Totally professional. A pleasure to deal with

Excellent service, Sophie & Taron were awesome to deal with.

Manish and Sophie made my buying experience fantastic. Very happy with my beautiful car and the support from both these awesome people. Will be back for my next car

Exceptional service by Manish and Sophie. Very happy customer :)

Was seen to by a car sales person named Manish fantastically dealt with welcoming, fast no hassle. Would definitely recommend purchasing from them. Have lots of nice cars and reasonable prices. So a big thanks again to Manish.

I had wonderful experience in John Andrew Mazda with Manish. He is very helpful & Knowledgeable. He gave five star services at every step! I recommend anyone to go & talk to him about your queries. Thanks so much Manish👍

Great experience for buying a car, Alex and Sophie have offered a lot of supportive for finding and knowing the car, also there is a suprise when they hand over the car to me, love it, thanks

Great experience, very smooth buy and super helpful staff. Loooooooove my new Mazda!

Best service !! Really good people :) Specially sophie and manish and big thanks to TJ

Bought our new CX-30 from John Andrew Mazda, sales person Roland explained everything we need to know and feel comfortable buying here. New car delivery staff Sophie shows us the all details about new car and our first day with Mazda is great.

Thanks Sophie you have been amazing!! Truly helpful and we appreciate all the time you have put into helping me get my new car!!!! 🙌😉 fun times ahead

It was a wonderful experience. Manish Makhija is a great salesman and he really helped us to find what we were looking for. He is very professional towards his job. I recommend you speak to him for further queries.

Purchased a vehicle which was regularly serviced by these guys and was also just given a new 12 month WOF. Next day I noticed oil on my carpark..Called previouse owner and was advised he was never made aware of this by mazda grey lynn.. advised to contact mazda grey lynn as they should take full responsibilty for this. I called these guys and was told someone will call me back within 2 hrs..never got a call back so i called them back and spoke with a staff memeber who wasn't really helpfull and not willing to listen to what i had to say. I asked to speak with a manager..guy said ok and went to have a chat with the manager..comes back and says ok il transfer you now..puts me through but goes to vm!!..after awhile I got a call back from Simonè, the manager who agreed to have the car checked on the same day..toke the car in..manager was polite and professional. Car gets checked, after awhile manager and the mechanic comes back to me saying its the oil cooler which has been leaking.. and it would cost $1012.93 to repair. I said shouldnt this had been checked at the time of WOF. Mechanic says we are not going to pay for this because this is not part of the wof check and would have not been leaking at the time. Clearly it would was because there is so much oil at the bottom of the engine. Yet mechanic says its dangerouse if not fixed!! Will have to contact NZTA -- Thanks Christo for trying to get to the bottom of this for me. Very kind of you. I appreciate your offer of getting it fixed for much less than what i was initially quoted for..but unfortunately i cannot afford to pay more than $200 to have this issue resolved. I guess i can increase the rating to 3 stars and we'll leave it at that. Will get in touch when iam able to afford it. Thanks

My honest opinion, Manish was super kind and allowed me to ask as many questions as possible. He assisted me with a bright smile and a positive attitude. He definitely got rid of all my concerns!

Excellent Service and support.Been a John Andrew Grey Lynn customer for long time only words to describe them superb. They have been some scenarios,where they have gone a extra mile to get things put into place. In regards with Sale's team ,Finance team, service team they all have the same level of experience and customer support. Go hard JAM

Without a doubt, Manish made my day with his professionalism and patience. He showed respect towards me and my husband and continued to assist us in every way possible. He definitely deserves a pay rise! ;) I recommend going to Manish with his amazing services.

龙.

Very nice car and stuff. Sophie told us everything about this new pretty car, she is so kind and sweet! :)

I had a great experience at John Andrew Mazda with Sophie. She was very helpfull with explaining the ins and outs. Well done!

Good service, made purchasing a new vehicle easy during level 4.

Fantastic service all round! Covered everything very efficiently and thoroughly. So happy with the service! Thank you Sophie and Venki!

Awesome service and friendly staff who really care about giving you the best experience

Highly recommend Manish. A very nice and kind man. Always smile. Great communication skills. Everyone like to enter in the store if someone welcomes you with a big smile.

Fab service Sophie great information. Very informative. Terrific service love our new cars. Sophie brilliant to deal with.

Clear explanation and quick response,and wonderful service. Big Thanks Roland and Sophie!

Awesome experience at John Andrew Mazda and great service by Manish Makhija , he helped all the way through and delivered the car before it was scheduled. Would recommend him to everyone for the great service.

Bought this beautiful car and very happy with the car and the services they provided. Staffs are very helpful especially big thank you to Alex Xian, Jessica Story and Sophie Mo. Very much appreciated.

Very happy with Sophie, TeWai and Tj’s fabulous service. They really spent a lot of time with me to explain how my new car works. Thank you Mazda team.

Thanks so much to Venki and his team! You made the Mazda experience special and we really appreciate all your hard work and professionalism. Thanks again. Andrew.

I am so happy with the whole purchasing experience and for Sophie and Manesh exceeding my expectations with delivery. I love my new car. Thank you all so much Natalie

Sophie is very helpful and l love my new BT50!!

Good service! Happy with my New Car.

Great service. Sophie did a great job explaining the new car and making sure we understand everything before we drive off.

I had a wonderful experience with Roland and Sophie this morning when they showed me all the choice features on my new Takami hatchback.They were both very helpful and the coffee was a bonus.

Once again Venki was excellent and went out of his way to provide everything we discussed regarding my new CX5 Takami. His attention to detail was perfect. Thank You again Venki !!! I would also like to say that Sophie was just a delight, with her attention and kindness while waiting for the changeover to the new Mazda Cx5. Thanks Sophie.

Kia tau te rangimarie kia koutou te Whanau o John Andrew Mazda 🌹 Greetings Thank You to Lyle & your amazing team Venki, Sophia, Daniel & John Andrew Mazda as a whole. The Aroha & Manaaki you have shown my Whanau & I throughout the process of purchasing our brand new waka the Mazda BT 50 GTX 6 Speed 2021🥰 has been a beautiful experience. We drove out of your dealership feeling loved, excited & more than anything valued customers 🌹I need you to understand that you made purchasing our new waka a simple process. Lyle your warm smile & mannerisms sold me on our new waka. Your clarity on what was going to happen throughout the purchase taking us through each step to the final handover was awesome 🌹Not to mention the beautiful bouquet of flowers👌You presented us with🌹We said we were going to lay on my husband Tony’s Final resting place.Nga Mihi💯 Venki your enthusiasm & calm dimena made us as a whanau laugh with appreciation you waited on us offering cups of hot drinks & biscuits as we waited for Lyle to sort through paper work going beyond what we felt was a typical day at work for you 🌹and keeping me in constant contact with updates to my Waka being ready for pickup💯Awesome Then finally meeting Sophia & Daniel your up and coming protege 💙Thank You 2 for going through the process of explaining the best part of purchasing a new waka 💙The cherry on the top🥰You made me understand even more so why my BT50 purchase was the best decision Made👌Your clear funfilled explaination at times through laughter brought a massive smile to my face🌹This Purchase has by far been the best experience ever🌹Lyle before I left I said it was because of your charisma & compassion 👌and Whanau orientated manner that sold me on my first purchase with you that coming back to John Andrew Mazda was something I was going to do anyway👌Thank You again Lyle you and your amazing team💯Nga Mihi Nina

I'd a wonderful experience. Manish is a great salesman and he really helped me find what I was looking for. He was very courteous and professional. I recommend you speak to him for further queries.

Venki was amazing!! Very helpful, considerate and caring as purchasing vehicles can feel rather daunting. However, Venki made this process safe, easy and straight forward. I would highly recommend his services. Thank you Venki. With kind regards, Paul

Sophie did a great job explaining the features of the car. It was very helpful. She is great to deal with.

Great service and a great introduction to the car by Sophie

Excellent service from Sophie at Mazda, we are very happy with our new car! Many thanks

I had amazing experience at John Andrew Mazda Ponsonby . Rolan was very professional and welcoming and helped me test driving CX 9 Takami model.. Beautiful Car inside out .. Love Mazda.

Sophie helped going through all the cool features - very thorough. Friendly. Chewing gum the whole time though and didn’t enjoy the pressure to post right there and then.

Very friendly and helpful staff. A very smooth purchase experience! Thanks again to Roland, Sophie and Jessica 😃👍

Thanks to Louis and Barend who listened to what my requirements were for me to purchase a vehicle. Louis even brought the vehicle to my work to test drive... Now that is service for you! Barend also went above and beyond by getting me a better interest rate for the finance. Loving my CX-30. Great bunch of guys... This is my second vehicle I have purchased from this dealership. I highly recommend them.

Great team, very friendly and very professional. Special thanks to Roland. He was very professional and helped me out with all my questions. I definitely refer to my friends and will visit again for the future service. Again, big thanks to all the staff.

Great customer service from Sophie! Really great explaining features of the car. Very satisfied :)

Nice and a humble team to deal with. Entire process was so easy right from selection to delivery of my wife’s vehicle. Manish was awesome to deal with.

I love my new CX-3! The staff at John Andrew Mazda were very helpful, especially as I needed to learn about a lot of new features. My lovely red car has just had its first trip on the open road and I'm delighted with the way it handled.

Fantastic service all round! Covered everything very efficiently and thoroughly. So happy with the service! Thank you Sophie and Venki!

We are very very happy with the service. Thank you very much 😊😊😊😊

Amazing service! Sophie is very thorough at explaining everything

Great delivery experience, Sophie was excellent! Highly recommended.

Good service, made purchasing a new vehicle easy during level 4.

Very helpful and friendly during lvl 3. Stoked with my purchase!

Sophie has been very helpful and thorough with showing us all the detailed instructions we need to know for our new car.

Only five stars I would give Sophie 10. 🙂

Great to deal with. Love the BT50

Amazing service from Sophie! Very tailored welcoming, thorough and explaining car features. Highly recommended:)

To add to our post below (after some more great help this last week) : Carol and Peter O'Hara nominate Bhagved Singh at John Andrew Mazda Grey Lynn as Mazda Service Advisor of The Year. Bhagved and his current colleagues at service reception showed us they have the interests of the customer very much at heart as part of their provision of excellent service. In a very busy environment they are achieving first class customer service. Thanks Bhagved and team for what you did for us. Earlier message: Many thanks to John Andrew Mazda Grey Lynn service department for your help. The gentleman behind the reception desk and the foreman responded immediately when I called in unannounced with an issue. They took the time to listen, let me leave the car with them on the spot and sorted the problem overnight. Great service! Thanks again.

Christo, the Dealer Principal is absolute dream to deal with. Sorts out issues immediately.

Highly recommend Manish. A very nice and kind man. Always smile. Great communication skills. Everyone like to enter in the store if someone welcomes you with a big smile.

Great experience of buying a car with Roland, Lyle and Sophie.

Amazing team! Made the process very easy and took care of everything! Thank you to TJ, Lyall and Sophie for everything.

This has been the an amazing experience, love my new Mazda CX30 GTX.All thanks to Vinki for helping us get the right car. One of the the best car dealers, customer service is amazing. Thanks Vinki

Very good service! I’m So happy!

Very friendly team made purchasing my new BT 50 an enjoyable experience 👍

Great service. Roland and Sophie are awesome.

“ 5 Stars!” I would definitely recommend Manish. Not only did we get a great deal, he was very easy to work with and made the process simple and fast.

Job Done! Venki sorted us out proactively, we come in to looj at cars an ended up buying one, awesome customer service, awesome products! Thanks, Mazda for life!

My experience at John Andrew Mazda was amazing with the help of Manish makhija. His knowledge and patience has helped me choose a car wisely.

Sophie was very professional and patient explaining all the features of my new car. Thanks for the great service Sophie - much appreciated 🙂

Great Service by Venki , Sophie and Lyle from Mazda Greylynn Team .Much appreciated for Your Support ..

Fab service Sophie great information. Very informative. Terrific service love our new cars. Sophie brilliant to deal with.

We're very happy with our new car! Sophie was very professional and friendly and made the hangover process super simple

Excellent service! Although I haven't bought the car from them, but they did a great job that like it is a new car! The service office were very friendly and polite when I went to pay (the second time). The girl was so polite and the experienced man also was very friendly. I can't say the same about the first time with the other 'shiny' girl. She was not that friendly (especially on phone). But, anyway, the whole experience is fantastic. The mechanic staff is very friendly and really did their job to the finest detail. Thank you for the small gift as well :) Sure I will do the service again there :)

Awesome service. Expert handover,. Thank you Sophie.

Very happy with purchase, excellent and efficient service

Was great experience, happy with the purchase, looking for ward to enjoy it.

Awesome service and friendly staff who really care about giving you the best experience

Venki was great from start to finish of the sale. Took time to demo all the features - very knowledgeable!! Will definitely be back for an upgrade in 3 years!

Very efficient ,an anazing team to deal with. So helpful and friendly,Thank you to All.

Very thorough review and comprehensive. Friendly team.

Best sales person , gave me everything free on the car for accessories. Good discount . Such a helpful guy. I would recommend him for anything buying a new car .

Excellent service from both Manish and Jessica in sales, and Sophie getting the car set up! Really stress-free and pressure-free process!

John Andrew Grey Lynn is the best sales and finance team. They are arranging finance as per our requirements which is very good, not cleaning the car while servicing, and needs to upgrade service with economical cost, we are always suggesting to friends to visit Grey Lynn branch because of the team, stay safe guys.

Great experience, Manish Makhija was very good and the sale took place very quick and was able to secure transportation 2 days after the purchase. Great salesman.

Amazing customer service Venky, Sophie and Lyle

A great experience!! Sophie has been lovely to deal with - extremely helpful and knowledgeable - thank you team! :D

Sophie is extremely helpful and pleasant personality. Great ambassador for the company!

It was the easiest dealership ever. Ask for MANISH MAKHIJA, he is the best. He was efficient, made the process smooth and also made sure that everything was covered at the best price in town. Great service and very knowledgeable. I personally recommend anyone to go see Manish Makhija 👍

Sophie was so helpful and really went above and beyond to show me the features of my new car!

Amazing service, super efficient, friendly and easy to deal with. Thank you!

Exceptional service every time I come to this location. Nicholas Lubbe was an absolute pleasure to deal with, thank you for the wipers, outstanding customer service.

Sophie Mo went the extra mile to make sure I understood everything about my new Mazda She is a real asset to John Andrew Mazda.

Great delivery from Sophie!! Very informative & friendly.

Really happy with the new purchase and the team at Mazda is great to deal with especially Roland, Lyle and Sophie.

T Y amazing salesman and nice manager. They actually brought the car for my partner to see in person at our house. Talk about great service. Not to mention gave us a way better deal than other Mazda dealerships. I stongly suggest anyone looking for a Mazda ask for T.Y. this is coming from a salesman.

Very happy with John Andrew Mazda. Great service. Great people. Thank you again!

Fantastic experience thank you sophie and manish for making it very special for me . I really enjoyed the sales and car delivery experience

Awesome service. Thanks to Sophie and Roland.

I initially posted a 2 star review after having a poor customer experience related to our car service however I am amending this to 4 stars after the excellent follow up on our complaint and resolution. This is a busy dealership and from what I can tell has a large volume of car services so they need some work on that front but grateful and happy they care to turn a bad customer experience into a good one. Thanks to Paul at John Andrews for this.

Thank you Sophie this was amazing, I can’t wait to try all the features in my new Mazda :)

Great service. Excellent staff, very friendly and helpful. Cannot recommend Sophie and TJ more.

Was very easy to get everything ready and was very transparent. Thanks to Venki, Sophie and Jess

It has been a fantastic experience as always. Venki has been great, and supportive throughout the entire process. Happy with my purchase! 👍🏼

Venki was super helpful when buying our new car. Knowledgeable, helpful and understood and met all our needs! Would definitely recommend!

The services were excellent. I loved the car and the way I was greeted at John Andrew Mazda. Thankyou Manish.

The staff there are, careful, responsible and professinal,esp. Roland, Sophie and Lyle.

We really had a great experience when we bought car from John Andrew Mazda from Manish. Thank yoo for the amazing experience..

Great service, Sophie and TY are excellent team to work with. Thanks Nilesh (proud owner of 2021 CX-9)

Very good experience Thank you Sophie and Venki

Just purchased the new Mazda 3 from John Andrew Mazda it is the second car I have purchased from this dealer. Alex Xian sold me my first car and now my second. Excellent service, kept me informed while waiting for the new model to arrive. After sales service is excellent, highly recommend this dealer.

Venki and Lyle were the easiest and most honest people to deal with, I had a great purchasing experience with them. Highly recommend.

Sophie is great, great services Keep up the great work

Great staff, good range of products and wonderful service from Sophie Jing. Would definately recommend and use again in the future 😊

I bought my 2018 SP25 from John Andrew Grey Lynn in Oct-18. The sales rep. and service was great, but I was not quite sure about the workshop. I was offered to install weather shields and when I drove in from Onehunga a week after and expected to wait for an hour, and then service department got back to me and advised that weather shields were out of stock, and asked me to return the following week! Quite unbelievable eh? They should have advised me at least a day before to save me from traffic! Another minor issue about the workshop that I forgot to mention from my initial review is that the car appeared no grooming at all since my test drive (before the sale). Some coffee stains (or the likes) on the gear box; grass debris and sands were still on the floor mat. The workshop appeared too busy to clean after counting money :P

Sophie is very chirpy, fun and helpful. You should look after as she’s a great asset to Mazda

Both the service and sales departments are commendable. Their test drive policy allows for you to really experience the car, and the salespeople happy to help. The servicing department is honest and doesn’t overcharge. One thing they could improve on is the number of courtesy cars, or lack there of, as I forgot to reserve one and there were none left.

Everyone working at John Andrews are really welcoming, lovely and helpful! They gave heaps of advice to me as a first time car owner and were genuine salespeople. Definitely would recommend to anyone looking for a secondhand Mazda or even just general advice about secondhand cars.

Sophie was awesome. Great product knowledge and very nice explanation. A+++

Manish Makhija was very polite and managed to snatch my attention into purchasing such a fine new ride! wouldn't have it any other way!!

Fantastic service... Manish Makhija we really appreciate your patience and a friendly nature . We are very happy with the customer service we received. Thank u soo much..

Great service, very thorough handover, very excited to be driving my new CX-5

Took my car in for a service today. The support staff managing the desk were excellent. Polite, friendly and efficient. The service was completed in the time it took me to go and get breakfast and coffee at the local cafe. Very very happy!!

It was an amazing experience of buying the car.. thankyou john andrew mazda team specially manish makhija... looking forward to buy an another car from you for my daughter.

Reception was friendly, car was in for first service. Car not groomed outside or in. Mentioned wiper blades were not good from when we purchased car, we're told on pickup that blades had been cleaned. It was raining not long after leaving and wiper blades were still had same issue!Thanks for getting back to me regarding our issues.Happy with response

I would recommend to go to Manish as he dealt with my concerns so patiently and showed my family and I respect in all ways possible. Thank you so much mate, really appreciate it.

Great car with great sales people at John Andrew Mazda especially Me. Manish Makhija. Brilliant guy with great salesmanship!!

Got our CX-9 from JAM for our business, dealt with both Marama (from Fleet sales) and Alex (sales consultant). Both were very professional even through the long delays with the leasing process (not their fault). They even allocated overnight test drives and also a loaner vehicle for 1 week while I waited for my car to be ready. The showroom is clean and very modern, I felt comfortable and welcomed. The other sales consultants that I dealt with was the only disappointment with service. Their jokes and conversation were too awkward and 'typical sales' guy type. Too early to say how their after-service is like. Buying a new car is definitely long-term journey so I will be updating this when the time comes for service, repairs and maintenance. However, I look forward to experiencing other Mazda vehicles for both business and personal use with JAM soon.

Very happy with the service. Sophie and Manish made the overall experience an enjoyable and easy process.

Sophie and Venki were amazing. So happy with my new car!

Excellent customer service. Manish is friendly, patient and helpful in assisting us to find what we were looking for.

Thankyou So much manish makhija.... i loved the way you deal your customers. so polite and expressive.. i understood every bit of the car's technology.

Such a great experiance with John nadrew Mazda team. Special thnaks to Manish. We wish him all the best for future. Thanks

Manish is great sales person-No-pressure, didn't feel rushed. Trustworthy & he listened to me.

Great trade and went over and beyond to help

We had the pleasure of dealing with Tewai during our search for the right car. While we unfortunately did not setting on a Mazda due to our own circumstances, Tewai was more that helpful in assisting us with the various options available. He patiently talked us through the pricing for the different models and was fairly transparent around pricing. Would recommend for anyone looking for a Mazda in Auckland.

Great customer service by Manish and great cars would definitely use again. Highly recommended!

Fabulous customer service Sophie is awesome

A huge thanks to Bernie, Jenifer, Lyall and the team. We really enjoyed working with Bernie, he was really helpful and knowledgeable and made sure we were looked after at all times. Thanks Bernie for our awesome new Mazda6!! Would def come back to John Andrew Mazda in future.

Simply ask for Manish Makhija at John Andrew Mazda, amazing sales person, very professional and supportive. Highly recommended!!!

Thank you TJ, Sophie and Lyle from John Andrew Mazda, super helpful, great service!!!! Will recommend our friends!

Sophie provided very good delivery service Roland Chen is a good sale, follow up all customer's need

I've had good service here before, although the waits can be long. But today I was kept waiting for over half and hour just to get a recheck for my warrent sticker for two new tyre, nothing more. I told them I had dogs in the car, so the mechanic shifted the car around the corner where I couldn't see it and it. After another 15min I went around to find it and the dogs and nothing happening. So disappointed. I stood in the service area until I got the sticker and could leave. . I also found that pitstop will change the gearbox oil for $75 less. That's a big difference for me. I would rather pay less, wait less, and do without the carwash and extra glam stuff. Unfortunately sometime we have to use them as only they have the computer technology to work on some parts of the car, like the seatbelt light that wouldn't go off. Very expensive to fix and no one else can do it.I appreciate the apology and offer of amends.

Awesome! Very happy. Great service

Car service was quick and staff friendly

Great service for my time buying from here

We recently purchased a Mazda CX-3 from Venki at John Andrew Mazda. The service throughout the process was awesome, and we could not be happier with our new car. This is the third Mazda we have purchased from John Andrew, so we also know that the after-sales service will be top notch.

Sophie was very detailed and gave me all tje information I needed. Excellent service!!

Wonderful service from Venke and Sophie. Love the new Mazda. Thank you.

Not friendly at all, by the way we brought 2 cars from another dealer who wanted to help..Old saying Don't Judge a Book by its Cover...

Great customer service, much appreciated!

Had a good experience at John Andrew Mazda. The staff was very friendly and helpful, especially Manish.

Great service, thanks Sophie, Roland!

Having fun with Sophie and my new car at Mazda. Thanks Venki also.

Alex from John Andrew Mazda were very helpful. I have more than two cars from them. Love their service.

Christo definitely provided me and my family with great advise and flexible service! Thanks a lot , appreciate it 🤝

Clean, tidy, service is very good and fast.

I gave 3 stars on Google because your receptionists are lazy ! I visited service on Monday 25 th of March to replace a side mirror. I asked the receptionist ( I don't know her name , but I haven't seen her before ) how long it's gonna take. I was a very specific about timing because I had my dog with me. She said it's gonna take maximum 1.5 hours. I spent 1 hour in Western Park. Came back in 1.5 hours. When I asked another receptionist ( name Elyssa Monson ) how far till my car is ready, she said that mechanic hasn't finished yet and it will be ready only after 2 pm. She didn't even asked the mechanic about time !!! I had to walk home with my overheated dog. It took me 30 min. When I came back home I received voice message on my phone from the service that my car is ready. The call was made in 10 min after I left Mazda office. If your lazy receptionists cared about customer's time I would give you 5 stars reviews. I had to cool my dog for 20 min from the heat, get the Uber and pic my car up instead of just stay at the service for 10 min.

Great service, fast efficient and informative.

Sophie and TJ are fantastic :)

Picking up the car was a pleasure!!

Very good service, very good information

Mr. Venki is really really excellent and also Sophie is good services too. Thanks 🙏🙏🙏

Very well done manish, Had a great experience buying a car from mazda and you.

Great service, very happy.

Just bought a Mazda 3 SP25 with these guys, James and Barend have gone that extra mile with their service and I'm a happy man with a top spec sporthatch!

데.

Loved Sophie's services 😀

Venki was very good in helping me with my choice of car . He was also very responsive with all my queries.

Such a pleasure to work with this team. They were so incredibly helpful. Everything was just made so easy.

If you end up picking mazda and you should, go to Manish for advise and help. Great guy.

Thank you to the Mazda team and especially Manish for making my experience easy and stress free.

Venki ,Lyle and Sophie are very professional, is it pleasure to deal with them. Thanks guys . Cheers Kunal Sikand

Johnny was fantastic to purchase a vehicle with! Awesome service, great attention to detail and following up post purchase. Highly recommended, all round great guy too.

Thanks Christo for you great service. Looking forward to purchasing a car from Mazda

Happy with the process and the car so far. Frank staff and knowledgeable. After test and the purchase, the car was ready, immaculate very quickly. Interesting warranty options. Recommended.

Very enjoyable and informative introduction to my new Mazda2 by Sophie. Thank you.

No notifications sent on booking confirmation. Initially got told to take car home with wof failed with my tyre apparently cracked. Had to leave my car at the place for the night to get it all fixed. However positive is that my car is good to drive with wof passed. No car provided while my car was getting fixed though.

Fantastic experience! Great service by the team at John Andrew Mazda.

Venki was amazing ,he showed me everything I needed to no excellent service totally recommend Venki and John Andrew Mazda

My experience with Mazda has been quite delightful by the help of Manish. Thanks you so much.

I had great experience when I bought a car from John Andrew Mazda from Manish Makhija.

Very helpful and friendly staff!

Tewaihuia was great to deal with, very quick to respond and great handover specialist Sophie.

Sophie was very helpful and friendly. Such great service.

Great service from the team of Mazda, special thanks to Sophie and Tewai.

My experience was really fabulous here..and mr. MANISH MAKHIJA did a fantastic job .. would highly recommend ..

Great service. Easy to deal with.

Needed some parts, call the parts line got them delivered to John Andrews and collected them the next day. Fast and convient

Thanks to Manish, Lyle and Sophie for the service

Sophie is very nice and professional introducing my car.thank you.

Awesome process, loving the new car. Thanks Manish, Sophie & Lyle.

Goad Good and bad， Low battery for my car keys and car, they carried out a long time of maintenance (because there are too many vehicles they need to take care of this may be the cause of kept me waiting for a long time!) but the result is good. bad for their ask fee to me, I think this is a mistake, they said expired for car maintenance, It's not！so that is why before detection problem to charge to me and I want to charge $135 or more, in fact I pay the $18. This is where you need to improve……

Bought our company car from JAM, dealt with Marama. She is very professional and an absolute pleasure to deal with.Their service department is also very helpful friendly and offer a great service

Exceptional service Sophie particularly helpful

Sophie and Roland are extremely helpful. Especially with the wait. Really satisfied.

Good hand over experience. Thank you Venki and Sophie. 👍👍

Thankyou manish, for amazing service. loved the car more the because of you

Great service, great car!

Amazing service, knowledgeable and friendly staff, thanks for making it such an easy purchase!!!

Sophie is a really lovely person who explains things very well

👍

Great service thank you

Thank you so much Manish :) I will take care of the car like you did :) thanks for help

They let you test drive the car by yourself. Friendly staff who were not pushy at all. Certainly made it easier to consider a Mazda as my next car.

Helpful and friendly service from Venki. Always a great experience with JohnAndrew Mazda.

Went to get a Mazda BT 50 , The front of staff was good and welcoming

Fantastic friendly service. Thanks Venki for even coming in on your day off to help with the initial set up.

Sophie is very informative and professional, it was pleasure dealing with her!!

Great service. Really happy with purchase.

Great service and Sophie really helpful at handover.

Thank you Lyle and Sophie very patient to explain everything and very friendly.

Great customer service and T.Y did good job as saleman/dealer !! Excellent!

Sophie was very helpful and courteous. explained things very clearly

Great experience with Manish at John Andrew Mazda. He knows his cars!

We had the pleasure of dealing with Daniel Barr earlier this month and finished up buying a car from Daniel and your company. Daniel were excellent as a salesperson and a pleasure to deal with.

Awesome team

Thanks Manish for helping me out and being so patient and providing me with all the information I need. Really appreciate it.

Shout out to Manish Makhija for being an excellent sales consultant! 10/10!

Great service and kept me informed when ready

Thanks Manish for great service. It was nice dealing with you.

Ask for Daniel ! No pressure selling, just a true gentleman. He is that good, we brought 2 cars off him! Welldone Daniel, it's been an absolute please to deal with you !

Really appreciate your help and great service thanks Sophie and TY

Not sure if it was just the time of year this year but didn't quite have a great experience this service. Shuttle to get me to work was very late, so i was late, there was no call to say my car was ready and then when I tried calling I got a message service everytime.