Reviews of Mercedes-Benz Auckland. (Car Dealer) in Auckland (Auckland).
Mercedes-Benz Auckland
2 Great South Road, Epsom, Auckland 1050, New Zealand
Description
Information of Mercedes-Benz Auckland, Car dealer in Auckland (Auckland)
Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.
This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!
Map
Open hours of Mercedes-Benz Auckland
Sunday
10am–4pm
Monday
8am–6pm
Tuesday
8am–6pm
Wednesday
8am–6pm
Thursday
8am–6pm
Friday
8am–6pm
Saturday
9am–4:30pm
Popular times
Sunday
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Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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Saturday
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Reviews of Mercedes-Benz Auckland
M.A massive thank you to Andrew and Tony for making a dream come true. The whole experience is exactly what you would expect when dealing with a brand like Mercedes-Benz and AMG. Highly recommend
P.I have visitied Mercedes Benz Auckland for the first time and I did not think I would buy a new car but the salesman, was very helpful t me. I wanted to see what offers Mercedes had, the staff at Mercedes Auckland are very happy to help. They traded my old vehicle for a very good price and the salesman and sales manager helped me buy a newer model vehicle. My Mercedes Benz new red CLA car will arrive in January I am happy. Thank you Mercedes Benz in Auckland and happy Christmas to to your sales team at MBA
K.The service team here are just amazing. I've dealt with several other european car service centres through owning my current Mercedes-Benz and a MINI in the past - but these guys are the best. Yes, they might be more expensive than Joe Bloggs down the road but you get phenomenal customer service and people who actually respect your business. They will go out of their way to make it easy for you. Thank you to MB Auckland and in particular their service manager Cassie Watson who I have always dealt with, and makes servicing and repairing my car a breeze.
G.Wonderful meeting easy parking spaces wonderful Service
Must visit again.
J.Great service from sales department even better after sales care from service and parts department .great team .
D.5* experience at Mercedes-Benz Auckland dealing with Brett Riley as a salesman. Honest, patient and found me the perfect car for my lifestyle. He is very invested in his customers and aftersales contact is excellent.
G.Proper Mercedes service 1st class, very polite and nice to talk with had a very enjoyable experience and would highly recommend to others...well done
d.Amazed by the service here.
I had walked past the dealer and saw they had my favourite car the mercedes-amg GT-R. i walked in and was immediately greeted by the kind staff i asked if i could take a picture of the car as i had never seen it before. after getting a warm welcome i went over to the car and took a few pictures of it then the same staff member that had greeted me can over and. talked to me about the car before turning it on and showing mr the interior. when i left the staff member gave me a brochure of the car so i could read about it, this i was not expecting. i think that the staff member was called paul, i cant remember he might remember me i'm not sure anyways amazing service from staff, going to make sure i take time to go there next time i visit auckland. this place deserves higher than 5 stars.
T.Bought my car in with a random issue (wasn't always starting) - no check engine light/faults showing (AMG V12 BITURBO). Cassie was awesome & Johannes had it fixed in 3 hours which is phenomenal. Can't fault these guys during the entire process. Was regularly kept up to date on their findings, and the bill was 1/10th of what I thought it would be. Go straight to the best - obviously a very experienced crew that you can rely on.
J.Friendly staff, great dealership for Mercedes. People think they charge a lot, but in my experience, in the 8years of going to them, they have such experienced mechanics they find the issues and have the solution immediately so in fact time is not wasted and the charges are reasonable. They also process Autosure warranties so just buy a warranty which they also sell.
They drop you off and pick you up to get your car from your service and is not an additional cost. They wash and vacuum your car. They have a great coffee machine and biscuits.....what more could you want.
C.Very impressed with Mercedes-Benz in Newmarket.
Popped in today to get my number plate readjusted and the frame replaced. The service man did it for me on the spot. When I went to pay they did it for free. I will be back soon for my regular service with them. Great customer service and excellent sales after care. Thanks!
J.5 star service at new market Mercedes Benz. Always warm and friendly team from the top till the bottom. Adviser Nelson Ng always awesome and explains well every single question. Even advised to bring over to fill tyre air pressure if not sure the correct psi's......what else u need... thank you guys.
P.I have been using Coutts Mercedes for 10 years now and have 9 Mercedes vehicles in my fleet.
The service at Coutts is always excellent and nothing is ever to hard to fix for me that's why i rate them so highly.
Every part of the service team are always very helpful and they get the job done ASAP.
I wont be using any other Mercedes dealership as i am quite happy with Coutts.
Keep up the good work.
All the best Paul.
D.Great service team Alex was a great help gave me pre and post a inspection calls and gave me all round professional advice and treatment awesome experience
T.Booked my first B service one month ago. Called the service department and provided my registration number. Got a quote around $480 something. It wasn't cheap but at least close to the fixed price they offer online so I made the booking. Just two days before the scheduled service, got engine check light on for one day an then off. My brother in law scanned my car and found out the error code was for oxygen sensor. Informed MB to address the problem on the service day.
On the service day, I had to remind the staff that I am still covered by WARRANTY to get him cross off the $264 full scan charge that he already added on my job sheet.
Three hours later, got a phone call from the technician (or service adviser, not sure) who wanted to discuss all the jobs I might need. Here comes the exciting parts:
1.) As for the oxygen sensor which is covered under warranty, since the engine light is off, they won't replace it, even the computer senses something wrong, so what he did was take it out and clean the connection part. I will need to MONITOR by myself now, if it is on again, I will need to bring the car back so they can do something else. Well... if I need to monitor myself, what is the computer in the car for??? what is the scanning fee for?? And he said I JUST need to pay one hour labour fee for the cleaning job. Once again, I needed to remind him that my car still under warranty to get the labour fee waved off.
2.) He said my front brakes were badly worn out and the "whole pack" needs to be changed (rotors + pads+ sensors + brake oil?!!) - $1452
6 months ago, my WOF showed that my brake still have 73%. After only 2154km driving, now every brake part need to be replaced.
3.) 4 spark plugs replacement -$432 (in maintenance booklet, for my engine model is 75000km. Mine is just half way through)
4) Air filter - $182
5) Cabin air filter - $186
6) Wiper (around $200)
7) Service fee $650 (Me: wait a minute 650? when I booked, the lady quoted me around 480. Now $650? Adviser: oh, because when you booked your service, you didn't ask for "fixed price". Me: what? I had to say the magic word "fixed price" otherwise I will be charged floating price?!) - after checking with someone else, he "agreed" to "offer" me the same offer that they gave me on phone before. Hello am I missing something here?)
So to summarize this amazing B-service experience: The part is actually breaking down and monitored by the car computer which needs to be taken care was refused to be replaced, don't even mention it is under "warranty". Other parts, like wipers, air filters are obviously more important than the problem component were highly recommenced to be replaced. What is even more ridiculous was that shown on my final invoice they actually changed me AC filter, (included in service fee $489), seem to me it was part of the service, so what is that CABIN filter the service adviser quoted me separately? Hello! AC filter IS the cabin filter. You people serious think all the female customers are dumb??
I booked a so called B-service for $487. And the service adviser is asking extra... let me see...$2452. Well, I just paid $487 and said NO to that ridiculous upsell $2452 bill.
Updated (10/07):
Got phone call form the service manager Briar on the same day I posted my previous review. She asked every detail thoroughly and apologized for the unpleasant experience I had with my B service said that she will find out what was going on and reply me. She called me back the second day to explain to me the whole situation. I really appreciate that she did not just speak out for her colleague but actually listened to me and apologize for the miscommunication between me and the service adviser. She also arranged a time with me so I can get my oxygen sensor replaced, not just cleaned. This is the 5 stars service I would expect to see from Mercedes. I changed my rating from 1 star to 4 stars just for Briar. Thank you very much for your professional and excellent service. Really really appreciate that.
N.Been buying parts from Josiah for a few months now and his service has been exceptional. Responds quickly and is always going the extra mile to make sure I get the parts that I need.
R.Been a customer of Coutts Newmarket since late 90s, and sad to see my friend Brett Riley retire, a superb combo with Nic Tsimas who has gone to bigger things at Armstrong. I do want to give a shout out to Neil Kumar at Service Department (another great hire of Briar Ferguson, well led by newly appointed Cassie), have tremendous confidence in him. And more recently I have had the joy of experiencing the awesome customer focused team at Parts Department - the dynamic Josiah MacDonald, with other members Sebastian and Jayden.
G.I recently had my car serviced by Mercedes Benz Auckland. I found the experience to be excellent.
From Dion who really knows all the in’s and out’s of everything Mercedes Benz, with so many tempting products for sale in the parts/merchandise department.
To Nelson in the Service department who I cannot speak highly enough of. Top marks for excellent customer service. Looking forward to dealing with you again.
And to Andrew in the sales department who took the time to share his knowledge of the cars for sale in the show room. It was very interesting and most appreciated.
The lounge area was comfortable with TV, coffee and biscuits.
I was certainly in my happy place.
Thanks to everyone.
P.I could not have been happier with my Mercedes Benz Newmarket experience. I purchased a late model pre owned vehicle from Brett and the service was impeccable and extremely professional. I felt really looked after and I am very pleased I chose to purchase from MB Newmarket.
B.Good service and choice of vehicles.
N.Nicola and the service team are brilliant. Although I have had a small issue with the car I purchased they have happily taken the car back to rectify without hesitation and continue to supply amazing service.
M.Just bought a part for my CLA250 from Newmarket Mercedes. Excellent experience with the Parts team. Reuben is a wonderful and extremely helpful staff. He gave lots useful information and answered every questions detailly. I was very pleased to find this dealer. Reuben has successfuly won a new long term client from another dealer (Botany). Highly recommend!
Update: Brought car to recalibrate the wiper and some minor problems check. Thanks to Ben who provide excellent customer service and also Mechanic J.V. who is so experience and answer all my questions thoroughly. He helped me to update transmission software and that improve my problem with jerky transmission a lot. Brought the car back to Botany Mercedes couple times before I approach Newmarket Mercedes, they all told me the jerky transmission is fine. I asked them to check any update but they said everything is updated. Well, looks like Newmarket Mercedes has the newer and latest update.
B.Excellent customer service. Excellent car service department and car sales persons listen to what your requirements are and don't try to sell you a car they WANT to sell rather than the right car for you.
A.Mercedes Benz not only sell cars but share their facility, we had a lovely Arbonne evening here with friends.
s.Twice i dealt with Mercedes Benz NZ.Both times, i was wowed with their immaculate service from a prestigious brand, which makes a good blend. Keep up the good work
G.I am a client of Coutts Mercedes-Benz and want to express my appreciation and thanks for the professional and friendly service they have provided me. Since my first dealings, especially Customer Service, every concern, request or enquiry has been listened to, dealt with and sorted to an exceptionally high standard. so Thank You Briar and Hamish for taking vehicle servicing to a superbly new level.
As an AMG fanatic its a real pleasure working with people with the same passion for a brand as myself.
I firmly believe it does take special people to make a special Company.
Gary Lisle
O.Awesome experience first time buying from Mercedes. Marc was fantastic to deal with, love my new car. Thanks so much :)
U.Just had my car fixed under new car warranty with them, highly recommend the service adviser Hamish Millett, he is extremely friendly, helpful, professional, it was a pleasure doing business with him!
C.I've just had my car serviced with Niel. Super efficient, thanks guys. Good service.
S.It’s a great service,especially Neil there, he is nice and he is very efficient with the work 👍!
C.The Best Mercedes dealer in the Country
S.Had an unexpected breakdown & the service was excellent. Coffee & chilled water for me while I waited. Even my dog was looked after with a bowl of water. Caring & efficient service . Thx
f.Popular place to buy cars..
H.Whatever your query is, talk to Jo.
Called up to get some paint, Jo followed up throughout the process and was a genuinely nice guy.
S.Needed help, got service straight away, problem solved in 10 minutes, very happy Customer, thats why I love Mercedes- Benz Auckland and drive a ML63, brilliant service thank you.
D.Good service but way way over priced, they quoted me a rear halogen bulk fitted for $385 and I brought and fitted two for $12, only use them if you dont mind paying top dollar!
x.Awesome service. No issues with getting a service done as well. Didn't need to wait at all.
M.The service in Mercedes-Benz Newmarket is surprising good! Highly recommended
S.Great service. I only called in to get four new wheel nuts to replace lock nuts but the service was beyond fault.
C.Came for a test drive, great service and friendly team to assist. Very knowledgable about all their vehicles too.
S.Excellent service and repair and kind staff.
D.Wouldn't go to anywhere else, Coutts staff are amazing... very knowledgeable service team that always go above and beyond. Keep up the good work Coutts!
T.Coutts services our 2007 Merc and their service has always been outstanding. Highly recommended.
T.We had a wheel for a vehicle replaced there.Very friendly people OUTSTANDING service.
J.patient staffs, very knowledgeable.
O.Young bloke at the parts counter was extremely helpful and quick . They always do the best they can on pricing
최.All staff are very friendly.
A.As always great..friendly
S.It's my favorite place to be a great car that you will love it🙂
P.Professional & Knowledgeable staff. If you are in the market for a Mercedes-Benz, make sure you talk to the team at Mercedes-Benz Auckland
l.reecently bought a car from them ,went smoothly .very friendly and helpful
M.Great experience. Karen was very helpful and nice to deal with.
A.Mathew was great in helping me browse for a potential future vehicle.
A.Met with Andrew, fantastic guy, always professional.
R.Friendly staff and helpful. People on the door were snobby though
S.Great customer service. They really do go out of their way to accommodate their customers.
G.If you want a great buying experience go to Glen on at North Shore Mercedes-Benz
H.Very busy dealership with limited parking but a surplus of vehicles to choose from.
V.The staff are the best, it is a wonderful experience to go there, one of the last bastions of true service.
m.Great friendly service as you would expect from a high profile company
M.Large showroom. Large car model selections. Friendly and professional staffs.
D.Friendly sales staff. Haven't yet checked out servicing.
B.Value to spend time when you looking new car
H.Always exceptional service but you pay for it.
G.Awesome cars and friendly sales people
N.Good service, helpful and friendly.
J.Great service and products
A.Much nicer since the ownership change!
R.The parts department are great to deal with!
S.The best, simply expect this in every aspect 🙂
e.Outstanding dealership and great team
A.Good guys but Mercedez isn't the best
P.Nice cars
J.Location and good staff. Excellent!
J.Always exciting to look at whats new and dream!
M.Always great service.
E.nice and friendly staff. ask for Linke
M.Working there
N.Great space and great cars!
C.Good service, can get a bit crowded
R.Nice product, helpful people
M.Faultless presentation, great staff
J.Looking for a new car...
E.Nice people to help you.
R.Great Motor Cars.
T.Top quality sales and service
B.Very professional
J.great service professional
N.Very good service
P.Place to buy cars
B.Mercedes say no more
C.Flagship dealer of Auckland.
J.Nice branch
S.Good service.
R.Great dealer
K.Absolutely beautiful
R.Good service
G.Good services
沈.(Translated) Although the price is a bit expensive, but it is professional enough to help me solve the problem, and the service is very thoughtful, it must be here next time I change the car, highly recommended
(Original)
虽然价格有点贵，但够专业，可以帮我解决问题，而且服务非常周到，下次换车一定这里，强烈推荐
J.(Translated) Mercedes-Benz car maintenance and repair first choice, Auckland's best Mercedes-Benz car shop
(Original)
奔驰汽车保养维修第一选择，奥克兰最好的奔驰车店
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S.(Translated) positive!
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