Reviews of North Western Toyota - Henderson. (Car Dealer) in Auckland (Auckland).

North Western Toyota - Henderson

310 Reviews

122 Comments

Car dealer

Toyota dealer

Car dealer

Car inspection station

Chauffeur service

Motor vehicle dealer

Used car dealer

282 Lincoln Road, Henderson, Auckland 1008, New Zealand

Description

Information of North Western Toyota - Henderson, Car dealer in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

Map

Open hours of North Western Toyota - Henderson

Popular times

Monday

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Reviews of North Western Toyota - Henderson

R. K.

Andrew has tremendous patience and experience. Helped us understand each stage of process from order, shipping, customs clearance, registration and handover of the car. Special about our experience was he explained important functions of the car like cruise controls, setup your device, voice features map settings and many more.... I didn't have this experience when I bought Ford! Go beyond sale of a vehicle.

o. G.

Just picked up my proda today, so happy with the car. The Best service! highly recommended! They are so professional! Amazing job! Huge thanks to Daniel, Kelson, Tracy for all your help! The best team! Thank you so much.

R. L.

Hi Kelson, thank you so much for all you help, I brought my first Toyota, then I traded in, then I brought my latest Rav 4 about 2 years ago. He was patient and giving me all the best advice suit for me. Never hard sell anything to me. Now my friends and family all his customer.

f.

Very friendly and professional staff. I have been servicing my car here for the past 3 years with no issues.

V. O.

Staff very hospitable, helpful, knowledgeable and welcome. Car repairs are noted and owner advised before repair work is commenced. Car washed (outside only) after repairs done.

D. K.

Kevin was amazing with explaining the Toyota Corolla ZR and its features, he committed to us and delivered really happy with the Kevin and North Western Toyota. Well done...

E. H.

Kelson was amazing to deal with he was not pushy very patient and informative. deffinately recommend

M. S.

Picked up my new company vehicle from Bellal today & can't recommend the guy enough. Knowledgeable, organized, friendly & no nonsense when it came to showing me round the vehicle Would highly recommend Bellal & his team to anyone looking for great service.

H. Q.

I just bought a 2020 Rav4 hybrid. Really enjoyed their professional friendly helpful service. Best dealership in Auckland.

S. M.

The 4 star is just for the sales department especially Michael, warm and nice person. Even on holiday still help to book for services and answering questions! But thats really disappointed to the Maintenance service department!! Problem can't be fix, some staff talk with bad tone as well, make me feel like I own them a lot of money!!

J. M.

Great customer service, people who know thier product & how to deliver good information.

G. A.

Part ordered, correct part delivered, installed car is much safer to drive thanks Guys.

L.

I highly recommend Kevin one of best sales person to deal. He have very good customer service experience .Always give better options to make things easier. Apart from that he always get in contact with the customers when we call no matter he is on leave or out of work to satisfy the customer.

V. T.

Had my car serviced here today. Great service 👏

W.

Nice place and rhe staff are friendly.

L. G.

Friendly staff. Very easy to deal with.

m. h.

Ordered the part call in pick it up no problems

S. S.

Love this place n they gave a really great cars for good price n all of the Toyota team members are friendly

M. J.

Very impressed with the service I received.

A. T.

Great friendly and helpful staff members, with attentive and friendly service. They go above and beyond to understand customer's need and try to match it with the fleet of car that they have. It also feels that they don't just want to sell car to me, but want to find my perfect car.

g. k.

Service good, any mechanical work can be expensive, diagnostic to tell you a problem for every problem.

J. F.

I'm writing this review to say a big thank you to Merissa McCormack, who is the Assistance Service Manager of North western Toyota. Initially, I had some issues/difficulties getting my vehicle fixed under manufacturer warranty. I came across different personnel in this branch but weren't handling my request properly. However, Merissa managed to tailor their service to meet my special circumstances efficiently and got my issues sorted on a timely manner. She had given me such a great help. I strongly recommend Merissa to everyone. I'm confident that Merissa will not only succeed beyond her position in North Western Toyota, but also as a professional with great management skills and personality. We need more customer service teams like her in the industry. Thanks again for such a great performance! All the best! Best regards Juan Figueroa

V. S.

The service was excellent . Melissa who saw to us for our car service from start to finish was very pleasant , efficient and knew her stuff. Thanks for making the experience as stress free as possible . Would be even better if it it was a little easier to get into and leave the site and a bit more parking x space. Thanks Stan and velma Santamaria .

N. G.

Excellent service. They even transported me back and forth! (I live near). They did exactly what I asked for and corrected the alignment that other Toyota service insisted it is ok (which is not). The staff are very friendly as well :) I'm definitely going there for future service. Thank you NW Toyota! Keep it up!

n. s.

Best service from a car dealer to date!!!,highly recommended Team and very professional,Bellal done and amazing job from the minute i purchased my 2021 Toyota Hilux sr5 cruiser till delivery date.and also huge thanks to kelson for the free gift and Tracy for all your help👍 Cannot thanks you guys enough

S. M.

Great experience with the team at North Western. Excellent customer service from Brooke and very fast mechanical service for a replacement alternator. Great team!

D. P.

Good people, look after customers. Andrew is very good sales representative. I bought new RAV4, even after sales, I gone for service and very happy with it. Definitely I refer to anyone and will buy another car in future.

R. v. N.

Took my car for an airbag recall and service. My complimentary wash was forgotten, but Merissa was really quick to compensate for the mistake. All past experiences with mechanics left a lot to be desired, but NW Toyota really surprised me with their fantastic customer service. Thank you.

D.

Great customer service in the parts department (havent been to the dealer place so cant rate that yet) they know exactly what you need

K. N.

Bought a car from here and on checking the service history the day after, I found that it was due for a service one month prior to the date of purchase. After calling the dealership I was told by the Used Vehicles Manager, Russel Down that I "stole the car" simply because I paid lower than the sticker price. Negotiating for a used car is common and I found this an extremely rude thing to say especially as the price was agreed on by all parties. Then he told me they have a policy of ignoring the service requirements in the owners manual that states the car should be serviced every year. * After posting this review the Group Used Vehicle Manager reached out, apologised and booked the service with a free tank of gas thrown in.

S. v. M.

The parts department are like a whole different store. If it's to be ran like that, atleast separate the store times, and put them somewhere we can see? Otherwise, friendly staff.

M. T.

Great service, very friendly and helpful staff. I would even say Toyota has the best service team

C. W.

Jess was a geat sales person who was friendly and not pushy. The whole place is well run, clean and organised.

D. B.

Team were amazing with choice of car. Quick and efficient finance service.

J. H.

Great team, very friendly, very professional. Kevin and Andreas really stepped out up for us.

M.

shout out for Andrew in the sales team! He is the one who knows what he is doing and would like to go extra mile with me. New car purchased, well done!

A. C.

Great customer service, couldn't have asked for better. The Hybrid Rav 4 is one incredible SUV

J. S.

Good used cars however there is no customer car park and entrance is very confusing.

R. R.

Cheerful and welcoming reception and really fantastic service. Zuber was super helpful and friendly guy went above and beyond to help me find what I needed, saving me lots of money!

E. C.

staff is very helpful

i.

It was good. Great service . Booked me in no problem

t. G.

Excellent customer service and best priced. Loved the service by Daniel customer rep.

B. C.

It's very good specially staffs so nice and friendly.very nice customer service.woo free coffee and muffins 😇

R.

Great service

D. D.

My car broke down and they responded so well. Great service and advice on my vehicle.

M. S.

Service during level 3. Very efficient and clear on instructions. Love my Toyota.

R. S.

Real cheap cost on service but a great job done. Nice friendly people.

B. P.

Very professional delivered the service in the specific time frame disclosed no ambiguity about what was going on good experience

m. h.

got a 2016 hilux lease though Edmund at the branch here they are always very easy too deal with would differently use the again

K. L.

Great customer service from Andrew, fast response and effecient look for Andrew !

C. G.

Fab place, fab staff... It was worthwhile driving here recently for our ute

W. S.

Bought a car from here. All of the team here were very helpful. Would reccomend.

D. N.

One of the most friendliest dealerships in town, helpful staff, and comfortable customer lounge.

J. H.

Took highlander for test drive and bought, great customer service from Ballal.

s. a.

Visited the parts department. Good friendly service provided by the very tall guy 😀

d. i.

Good staff. Excellent customer service.

K. P.

Really helpful. They got a very specific plastic part for my Toyota Passo, & it was cheap.

C. R.

I have a great day and time and consideration and I will be back in the car is mint

S. L.

Toyota were fantastic the people we dealt with were amazing very satisfied with the awesome service well done Toyota thankyou

P. Y.

Great customer service very easy to do business with

M. J.

Excellent customer service and the best experience I've had

H. B.

Very good staff and helped out with my question

S. B.

Great service, nice environment to wait for service and excellent staff...

P. S.

Excellent staff and service. Keep up the fantastic work.

K. A.

Good service but too bad did not buy prius prime as it is 4 seater.

D. P.

That's the only place I buy my car's and I'm a very big Toyota fan service is really really good

L. B.

Hamish was extremely helpful when I had trouble connecting my new phone to Bluetooth.

J. M.

The best service and often cheaper than an independent mechanic, why take your toyota anywhere else.

J. P.

Very friendly and helpful staff. Needed by bluetooth reconnected - thanks for your help.

S. A.

Good

A.

The service department is first class.

C. M. S. R.

Nice and friendly

C. M.

Excellent service, friendly and knowledgeable staff.

李.

Great

B. B.

Polite and welcome compared to other Toyota dealer. Will be my official from now on

N. L.

Love the chocolate fish everytime I take a car in

R. V. O. d. F.

Always exceptional service here.

D.

Good service and friendly staff in parts

L. M.

Good sales staff but their second hand cars are expensive!

M. L.

Great Service, reliable vans.

G. H.

Great service very helpful and informative.

R.

Great friendly service from knowledgeable staff

J. L.

Super service center with helpful staff

B.

nice customer lounge - comp coffee and wifi

T. W.

Bit crowded with cars, had trouble finding the front doir

M.

They sold us a car, so that's good

G. G.

People are awesome and accommodating.

D. H.

Good service, helpful, not pushy

H. ö.

They know what they are doing and what we need

B.

Very helpful service and support

B. B.

Great cars and service....

C. K.

Great team

T.

Looking to buy a new van

U. H.

Awesome friendly staff

E. C.

Good quality. Good services.

A. H.

very good place to go

J.

Good customer service

R. P.

Nice sales

T. P.

Friendly helpful service

F. H.

Good customer service

a. h.

Very reliable dealer

A. A.

Good food and service

N.

Helpful sales people

J. A.

Excellent service

R.

Great service

k.

friendly staff.

C.

Great team

L.

Good

F. U.

Cars and parts for your Toyota

a. l.

Fast service

m.

nice Toyota dealer

g.

Expensive

N.

Top service

Z.

(Translated) The service is enthusiastic, but the car dealership is not big and the selectivity is small (Original) 服务热情，但车行不大，选择性小

M.

(Translated) excellent service (Original) 服务很好

V.

(Translated) good service. (Original) 服務好。

陈.

M.

J.

c.

L.

P.

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