Reviews of One New Zealand Group Limited. (Construction Company) in Auckland (Auckland).

One New Zealand Group Limited

351 Reviews

74 Comments

Construction company

Corporate office

Mobile network operator

Telecommunications service provider

Smales Farm 74 Taharoto Road, Takapuna, Auckland 0622, New Zealand

Description

Information of One New Zealand Group Limited, Construction company in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has a low rate, this doesn’t mean that they offer a bad service or don’t treat their customers well. You should take into account that in almost all cases people only give reviews when they are angry with a service, and not when they are happy about it.

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Open hours of One New Zealand Group Limited

Reviews of One New Zealand Group Limited

S.

Been so impressed with Vodafone lately. Have a great deal for mobile and broadband. Every time I've called customer service I've been blown away by how fast and effective they were - knowledgeable, efficient, friendly. They've jumped to solve problems that weren't even 100% their responsibility. Happy to keep using their services.

N.

The cafe is super busy with great coffee and fast team. Most of the costumers works at Vodafone, but if you are close to there and wants a coffee for take away it’s a fast and good option.

J.

Really cool how Smales Farm add to the community they are in. These Matariki stars are a very cool feature on the corner

R.

The best telecom operator in New Zealand. Great customer service. Wide options of products. Always happy to help. Highly recommended.

M.

Vodafone was able to get me a new router when I needed one and they allowed for a pick up on the weekend.

g.

Been with Vodafone for years. Has been a good service but not happy about the email service closing. Otherwise good.

A.

The only network in New Zealand to offer mobile phones for seniors. Doro brand the #1 mobile for seniors, so easy to use.

J.

Great carpark to park spyders (bikes) to wait for others to join us for a ride..lol

m.

Very honest and good people works here. Thank u marinda. Appreciate it

H. B.

Been so impressed with Vodafone lately. Have a great deal for mobile and broadband. Every time I've called customer service I've been blown away by how fast and effective they were - knowledgeable, efficient, friendly. They've jumped to solve problems that weren't even 100% their responsibility. Happy to keep using their services.

M. M.

Hi One NZ, I would like to let you know that we were absolutely impressed with the level of customer service we received from one of your staff members in the One NZ, North West Store over the weekend. Tripti Mridha exceptional customer service, efficient and so friendly made the process so seamless from start to finish, she made our day - Thank you Tripti

A. K.

I wish I had 10 stars, They listened to me I did advised I turned on roaming in Fiji and I needed to get in touch with my family in NZ and needed to sort things with NZ immigration as my mom passed away in Fiji. The person on the Chat was really helpful and showed empathy. So thank you once again. I am still waiting for someone to call about Broadband and another Vodafone account for my partner.

A. K.

I didn’t have resolution from the oseas call centre, I visited an Auckland vodafone and had excellent service. And all account charges and data queries and were rectified. A very pleased experience. My advice is visit them wherever and whenever possible. 👍

S. P.

Been so impressed with Vodafone lately. Have a great deal for mobile and broadband. Every time I've called customer service I've been blown away by how fast and effective they were - knowledgeable, efficient, friendly. They've jumped to solve problems that weren't even 100% their responsibility. Happy to keep using their services.

E. W.

Since last year in march Vodafone have up their ante and certainly have been much more responsive and customer service orientated. Well done Vodafone for learning from mistakes and doing something about it. Ernst 2022-August ----------------------------------------------------- 2021- March ( this is an accurate account of real frustration @ Vodafone Customer Care! ) 😟🤷‍♂️ today: 24th May 2021. First contact with Vodafone Care Operator on 28th April 2021. 😟 4emails, two email 📧 from vodafone telling us the Ultra Fibre plan was activated when it was not! 13 Messenger coms with 4 different Vodafone Care support staff ( I withhold all names for privacy of the people). 6 phone 📲 calls without results. Account holder gave twice authority to assist- yet no one was listening. All credentials plus pins supplied from day one- 4 weeks later a Personal Visit to the Botany Store finally got the switch over from Fibre 100 to Ultra activated! 😮 Why are we still with Vodafone- well review all this with all our friends and decide what customer voice/ action of the paying customers we will take! Present Plan: FIBRE 100 ACTION TAKEN SO FAR: 26th of April called vodafone to change from fibre 100 to Fibre MAX. Email from Vodafone to account holder confirming that plan had changed: unlimited Broadband Data on phone AND FIBRE MAX! 28th April order No 88159xxx Vaxxxx Saxxxxx email confirmed reply by vodafone, all done. 30th April call to vodafone - india reply, sorry for inconvenience and promise it will be active within 5 hours 01st May call to Vodafone - NZ, promise it will be fixed first thing on the Monday following the weekend 09th May call to Vodafone - NZ, all done and fixed on vodafone side but we forgot to activate with Chorus, sorry. Will be done as soon as possible. 09th of May - MS Messenger message to vodafone- answer by Mixxxx- sorry will be actioned 10th of May- MS Messenger message from vodafone Kixxxxx, you are not authorised need account holder to activate. This despite account holder given me the authority to write to vodafone and follow up and all credentials were supplied.. 11th of May - email from vodafone to accountholder - “you are all set, Welcome to your new Fibre Plan” TODAY 14th of May 2021 and still on Fibre 100. Nothing has changed!

T. T.

I NEED TO MAKE AN APPOINTMENT WITH THE PERSON IN CHARGE OF YOUR APP DEVELOPEMENT AND ALSO THE CEO.. SO I CAN CREATE A SOLUTION FOR YOUR CUSTOMERS.. THE APP HAS MANY FLAWS THAT NEED RESOLVING AND IT WASTES A LOT OF PEOPLES TIME.. I HAVE A GREAT WAY TO SOLVE THIS.. BUT I WANT TO BE FINANCIALLY REWARDED BECAUSE I DERSERVE TO BE AS I KNOW IT WILL SAVE YOU MONEY, AND WILL ALSO MAKE YOU MONEY.. AND I AM NOT LOOKING TO BE TAKEN ADVANTAGE OF.. SO EVEN IF IT IS JUST $1 PER CUSTOMER THEN THAT WOULD BE A GREAT INSENTIVE TO SORT THIS ON GOING PROBLEM OUT FOR US ALL.. YOU HAVE APPROXIMATELY 1.1 MILLION CUSTOMERS WHO WILL THANK ME LATER FOR DOING SO.. LETS GET TO IT.. I WILL COME TO YOUR BUILDING AND WE WILL GET TO WORK IMMEDIATELY.. WE NEED TO RESOLVE THESE PROBLEMS WITH YOUR APP ASAP.. YOU WILL BE GREATFUL THAT YOU CHOSE TO WORK WITH ME.. I WILL UPDATE THIS REVIEW ONCE WE SOLVE THIS ISSUE.. CHEERS

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