Reviews of Mount Wellington Family Health Centre (Penrose Road). (Doctor) in Auckland (Auckland).
Mount Wellington Family Health Centre (Penrose Road)
283 Penrose Road, Mount Wellington, Auckland 1060, New Zealand
Description
Information of Mount Wellington Family Health Centre (Penrose Road), Doctor in Auckland (Auckland)
Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.
This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!
Map
Open hours of Mount Wellington Family Health Centre (Penrose Road)
Sunday
Closed
Monday
8am–5pm
Tuesday
8am–5pm
Wednesday
8am–5pm
Thursday
8am–5pm
Friday
8am–5pm
Saturday
Closed
Popular times
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Monday
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Tuesday
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Wednesday
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Thursday
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Reviews of Mount Wellington Family Health Centre (Penrose Road)
M.I've been going to Mt Wellington Family Health Centre for approx 6 years and have never experienced any issues with the practice, I find Dr Martin a very kind person with a positive and happy attitude. But recently I have found one of the receptionist very rude and talks down to people, I found her attitude to be argumentative and negative over the phone. I called to follow up on RATS tests and how to access these, she advised the practice does not provide these tests to take home which is fine but it was the attitude and conversation that followed that annoyed me, she told me to go read the news and if you feel better before 10 days go back to work. This is not the right attitude in a medical profession nor did I find it helpful while dealing with covid, I called the MOH and I should be getting tested on day 3 and 5 and again on day 10 and once it negative go back to work. I hope the receptionist can improve on her communication skills and learn to be a little bit friendlier over the phone.
M.Just wanted to say how impressed I was with the systems you have in place to ensure the safety of all patients during these Covid times. I came in this morning to get my stitches removed after a surgery I had last week on my head. Clear instructions and quick pre-appointment screening questions. But the star of the day is definitely the practise nurse Tara. I have had quite a few surgical procedures that required removal of stitches and today's experience was by far the best. With Tara's gentle touch, I hardly knew that they were being removed.
All your hard work and care in these trying times are greatly appreciated.
A.Dr Martin Ng is fantastic all around. Our family of 3, husband, myself and baby are under his care. He is kind, patient, understanding and good with kids. He follows up with our difficult and complicated medical history. He's knowledgeable and experienced. We are so thankful to have found him as our GP. Thank you again for being so fantastic!
N.I have been with the clinic for almost 20 years and regularly recommend them to friends and family. They are generally running a bit late, but this has improved since they have opened up more rooms and have more GPs and Locums in the practice.
When specialists appointments are needed they are great at getting their referrals prioritised efficiently with the DHB. For some services they recommend private consultations (if you are insured) for efficiency and to keep pressure out of the public system.
Their online Health365 system is great and you can review your past notes, prescriptions and tests, get a nurses/doctors appointment or get a repeat prescription sent to your normal pharmacy this way, or with a med courier service.
My partner needed a COVID vaccination and was given one the same day we called.
For COVID tests they are open every day, will book you in for a time and give you a test in their carpark in a very efficient fashion – no waiting.
E.Gio is one of the best nurse I've met. She is very caring and make you feel comfortable throughout the process.
S.So impressed with this practice. Dr Hsin-Yao Chang has been amazingly thorough with follow up on my condition and a compassionate and genuinely caring doctor. Also super impressed with Dr Janet Hutchins who took all precautions with my condition, did thorough testing and then referred me to specialist departments as required. Highly skilled team of health professionals who really care about their patients. Also love that I can always get an appointment when required. Thank you so much.
C.I’ve visited Mount Wellington Family Health Centre for a little over four years, and never took issue with their service until recently.
I have chosen to move offices this week due to the poor experience I had at a last minute appointment I secured with Dr. Jim Kriechbaum for my 1 y/o daughter last month - I’ve had two appointments with him over the entirety of my time with this office, and my personal experiences both times were negative. I found him to be ignorant, assumptive, dismissive and frustratingly condescending.
To any Māori or Tagata Pasifika whānau - solo māmā specifically*, who are looking to secure a doctors appointment through this office, my recommendation would be to book in with Dr. Kirsty Good if she’s available or Dr. Chang. I’ve booked with these two doctors a number of times and they’ve both been wonderfully helpful, and there’s a notable difference in the level of care they provide in comparison to my experiences with Dr. Kriechbaum. You can sense the genuine care for you/your whānau health whenever you visit them.
P.I have found the doctors there to be excellent, very professional and easy to deal with and have followed up when they say they would. They are a busy practice and wait times are not great if you haven't booked but I have experienced the same elsewhere so it is to be expected. The children always seem to get a priority which is the way it should be. Would recommend.
G.Recently changed doctors and what an amazing reliable bunch of people there. Very humble, take appointments and are pretty good seeing you, unless of course theres some emergency in that case everyone needs to wait and it's totally understandable .The receptionist is really good and friendly, efficient and apologizes when doctors are running late, how awesome is that. All in all thank you for your good service, great knowledge and looking after my needs. Very grateful patient here.
M.Kind of a mixed review. Absolutely LOVE the doctors here especially Dr Jim he is amazing, very thorough, attentive, he is the main reason we stay enrolled here. Cute building / environent, friendly nurses, only issue is the waiting times, you can book an appointment but there is no guarantee they will see you at that time, never understood this, some times we’ve had to wait over an hour to be seen which is unfair and inconvenient considering we all have lives, jobs and other commitments to work around.
A.This is a great practice. The nurses are empathetic and polite while the doctors listen and are good.
They have always tried to fit us in for last minute appointments and have a range of doctors including Dr Martin who is the GP for my children, Dr. Jim who looks after my parents and Dr Shasima who is my doctor!
C.Janine Bycroft is a fantastic doctor. I've struggled for years to find a good doctor and I'm so glad I have finally found one. Thanks Janine for your care!
M.Highly recommend Dr Janine Bycroft, Dr Kirsty Good and Dr Martin Ng who have all been great doctors out of the ones I've seen. I had one doctor there tell me he thought I had cancer (without testing it) and told me to book an appointment with another doctor to check it out. He didn't write it on my notes, but I don't know what he gets out of saying things like that to patients. Considering the calibre of the other doctors here it cheapens the practice. Apart from that, this is a great health centre.
J.Doctor Jim kriechbaum is AWESOME I would highly recommend him!
I had an appointment today and thought he was very kind and caring and really listened to me and will definitely be seeing him again.
K.Wonderful. The doctors are incredible and very understanding. Dr George helped me, after 34 years of dealing with it, finally find a drug that helped me manage my condition. Always happy to do repeats on scripts over the phone.
B.First visit today (and I am not someone who visits regularly). Seen quickly, receptionist very helpful, doctor took time. Happy I shifted
A.Dr Janine Bycroft was really lovely, made me feel welcome and safe everytime I saw her. The nurses here are really lovely too. :)
M.Very helpful have been going here for years and they have always tried to help with my whole family. Very accommodating with my tricky requests around urgent prescriptions. Always very friendly even when they are busy.
G.In my personal experience, great place I took my baby, they where quick, kind and professional, Dr J Hutchins great diagnosis and treatment, I'm so happy with this place.
B.All Doctors are nice and expert they look after with my health seriously. special mentioned to Doc Martin Ng and, Doc Soshama
G.Friendly staff and medical personnel that are very well trained in their profession.
S.Great group of GP's and RN's.
H.Friendly staff. Spend the time required for a diagnosis
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