Reviews of BedsRus New Lynn. (Other) in Auckland (Auckland).
BedsRus New Lynn
3045 Great North Road, New Lynn, Auckland 0600, New Zealand
Description
Information of BedsRus New Lynn, Other in Auckland (Auckland)
Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.
This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!
Map
Open hours of BedsRus New Lynn
Sunday
10am–4:30pm
Monday
9am–5:30pm
Tuesday
9am–5:30pm
Wednesday
9am–5:30pm
Thursday
9am–5:30pm
Friday
9am–5:30pm
Saturday
9am–5pm
Popular times
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Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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Saturday
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Reviews of BedsRus New Lynn
E.Scott and his team are great. Amazing patience and great customer service, we really appreciate being able to swap our mattress in order to find our perfect one!
W.Wonderful service. Very helpful sales team who listened to our needs and steered us in the right direction. Highly recommended
C.After going to several bed stores around Auckland, I came to BedsRus in New Lynn and received by far the best customer service from Scott out of all the stores that I went to. He was very knowledgeable and helpful and was very patient with me while I was testing out the different beds and helped me find the best bed 😊 the prices are very competitive and reasonable too! Very happy with my purchase!
N.Purchased a mattress from here a few years ago the sales staff were incredibly helpful and genuinely interested in the many factors around sleep. Currently in Lockdown level 4 I was after a new pillow and had seen another retailer had stocked it at full price but doing a bit of research I realised BedsRus also ranged the same pillow and it happened to be on special which is a bonus! Scott got in touch the same day and qualified me to the correct pillow I was after, and I managed to have it paid for and delivered within the next business day. How good is it having a business owner genuinely care for his customers and what he does. Keep it up mate and always support your local businesses! Take care
T.Very happy with Beds R us, Ordered King size frame and mattress on Saturday and emailed Beds R us on Saturday asking if I could swap mattress for headboard on the same day Kunal sent me recommendations for headboard that matched frame I ordered. Very fast delivery as I received my order the next day (Monday). They even called me on Monday to ensure I would be home for delivery. Thank you for all your help Kunal and I am impressed by all your staff and will be recommending you to all family and friends. Thank you
S.Scott and the team were so helpful when my partner and I came in to buy our first bed. He spent a long time talking through the benefits and differences between each option and went above and beyond to help us. Very patient and didn't rush us with a decision. Would highly recommend their expertise. Thanks again Scott, and we might see you again soon!
D.We always get great service and a fair price when shopping here - that's why we keep coming back. Great people and very easy to deal with as well.
N.Would have gotten 5 stars if it wasn't for one small thing, keeping reading!
Staff were very knowledgeable, there was a decent range to choose from if you're interested in the higher end products.
Good follow up and customer service, had an issue with being delivered the wrong bed base (they contract the deliveries externally it seems) but I think was a simple one-off mistake which was sorted out promptly and professionally given the time of the year (Christmas and NY).
HOWEVER, the manager gives discretionary discounts on delivery for customers. Although you could consider this a nice thing to do, it is very unprofessional (especially as it was very obvious this was not consistent for every customer and was made up from whatever the manager felt at the time).
To make matters worse, we were given much less of a discount than those before us and over hearing this conversation made things uncomfortable.
Some would even take this personally and go as far as to call it slightly racist (I am brown, those before me weren't) - it is how you perceive things.
Hope this feedback gives some learning points for management.
Thanks for the bed!
M.My husband and I had been looking for a new bed for around a year - traipsing around various sales and different stores and trawling TradeMe, nothing seemed to stick.
On a whim after seeing an online sale on Google, we decided to visit BedsRUs in New Lynn and couldn't be happier with the experience. I'm normally a bit leery of visiting anywhere that involves salespeople as I feel bulldozed and intimidated by them if they are too aggressive, but that was not the case with Scott who is the gentleman who owns this store. Scott was incredibly friendly and helpful, guiding us through the best bed/pillows for our needs without being pushy, had a great sense of humour and was very patient with both of us. We ended up coming away with a brilliant new bed for ourselves and also a great bed for our 3yo (which will see her through to her teens), some bedroom furniture, delivery, a full idea of the mechanics of the mattress - you name it, Scott provided it, and all for a great price for top quality.
It was the kind of service that I remember from when I was growing up, when stores were mostly owned by families and people instead of corporations, the kind of service where stores genuinely care about their clientele instead of treating you like a KPI target. It was awesome. If you want a new bed or mattress I cannot recommend this store highly enough.
L.Great range of options. Very helpful and knowledgeable team. Competitive prices. Easy parking. Sleepyhead swisstek ultra delux is awesome.
Y.Bought a mattress which turned up slightly faulty, I was fearing an extremely painful process to get the situation sorted but these guys had everything fully resolved within a few hours - excellent customer service.
Mattress is also extremely comfortable, feels like a hotel bed..
P.Was efficient helpful delivery people
C.Wonderfully helpful people. Explained lots and let us lay on the beds for ages. Top notch service.
T.Great, friendly, and knowledgeable. I visited many retailers in search of a bed and didn’t find service this good at any of them.
M.Excellent service.
Very impressed with professionalism and great advice.
L.Nice service salesman who is the owner not pushy good info given n time to absorb
C.Good family shopping center
F.Great Service, clean and tidy store!
J.Great service. Friendly knowledgeable staff.
T.Very helpful, knowledgeable and friendly staff :)
T.Very helpful, knowledgeable and friendly staff :)
M.Great service from Scott.
V.Very helpful
C.Great service and prices here.Would recommend
H.Knowledgeable staff, truly bedding specialists
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