Reviews of McDonald's Manukau City. (Restaurant) in Auckland (Auckland).

Name: McDonald's Manukau City
Address: 2 Ronwood Avenue, Manukau City Centre, Auckland 2104, New Zealand, Auckland, Auckland
Telephone: +64 9 261 0167
Price range: €€
Rating: 3.4

McDonald's Manukau City

3095 Reviews

165 Comments

Restaurant

Fast food restaurant

Family restaurant

Hamburger restaurant

2 Ronwood Avenue, Manukau City Centre, Auckland 2104, New Zealand

View all the reviews

Description Map Open Hours Reviews Contact Photos

Description

Information of McDonald's Manukau City, Restaurant in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has a low rate, this doesn’t mean that they offer a bad service or don’t treat their customers well. You should take into account that in almost all cases people only give reviews when they are angry with a service, and not when they are happy about it.

Map

Open hours of McDonald's Manukau City

Monday

7 a.m.–11 p.m.

Tuesday

7 a.m.–11 p.m.

Wednesday

7 a.m.–11 p.m.

Thursday

7 a.m.–11 p.m.

Friday

7 a.m.–11 p.m.

Saturday

7 a.m.–11 p.m.

Sunday

7 a.m.–11 p.m.

Popular times

Monday

7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22

Tuesday

7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22

Wednesday

7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22

Thursday

7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22

Friday

7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22

Saturday

7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22

Sunday

7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22

Reviews of McDonald's Manukau City

No toilet paper in ladies loo, had to drip dry 😡. Place is dirty and it's not because of the staff, it's because it looks like people were literally throwing all their food on the floor. Poor guy was having to empty the bin area with his hands because people don't know how to use one. Fast service and friendly staff.

As good as maccas could be. They had run out of Fuze Ice tea, but were happy to change to bottles of pump. Fast service as well

Our favourite maccas so far. Love the mcfloats from here. Staff are fast, funny and kind. Food is great. We always come here. Delish!

It was busy at the drive through on the day we visited. We had a long wait but the food was good.

Fast service with friendly staff.. We went in drive thru.. there wasn’t much wait in spite of long queue..

Went through the drive thru and I had received the wrong burger. I ate it as I was hungry but I wasn't going to go back as I had just got my baby down for a nap.

It's was a great experience, just small and crowded when we got there but otherwise fine. Friendly staff and very helpful.

A. R.

I went in during a busy time and I have to say I've eaten better made burgers at other outlets (Penrose, for example) at busy times. Also, the toilets are not properly indicated for people who might not know Maori. My pregnant wife had a hard time spotting the right one and then I showed her the right one. :)

The young lady taking my order this this morning was absolutely wonderful. Very cherry, and polite. Thank you for your service.

Double drive through, not bad on the wait side of things, quick and easy pretty cool actually.

The food was fresh and the order wasn't messed up. Everything tasted good 👍

Annoying homeless people coming up to the window but service is good

Drive-thru was busy, the staff were very efficient and friendly. We'll done!

F. M.

Maccas was great. We went around lunch hour which is super busy so my expectations weren't really that high. But my goodness the food super exceeded my expectations esp for Mcds. I ordered a big mac and the bun was toasted just right n the fries were super hot even when we took it to our seats. My 6 yr old niece commented on the fries n I said I loved it. I really wanted to thank the staff afterwards, but they were very busy. They all did an awesome job especially for me that never eats McDonalds n I really appreciated how much care was taken into the food.

Drive through normally ok, que not to long. Sometimes homeless guys hang out which can be abit intimidating

구.

Just had probably the most PERFECT iced mocha with whipped cream. <3 to whoever made it ily

Great service during level 3. Carspace to order is convenient and young staff were excellent to deal with.

A. P.

One of the bigger Macdonald's with plenty of indoor and outdoor spaces. The playground is pretty spacious as well. Perfect for big parties!

Considering Auckland is on lockdown this place was ok. The food was warm and drinks were cold.

Always fast and prompt. Never had any issues with this McDonald’s.

Order to 8mins to make well done fastest time ever🔥🔥🔥

A. D.

Not a fan of the self checkouts, noone was serving at the regisiter. Still had to wait a while for our food even at 6am. The food was upto Mcdonalds standard. Hash browns were crunchy, hotcakes were hot, our sausage and egg mcmuffins were nice. Pleasant service

Not a Macca's fan, but this wasn't bad. The food was fresh and hot. The place as clean and the staff were helpful.

As what is expected of mcdees cuz drive thru but taking orders as cars come where they should take orders n as they come and alternate the two rather than one that let's 2 or 3 orders nmwhile the other cars are waiting when they been there first b4 the other cars...can be frustrating they need to observe incoming cars to order

E. P. T. T.

Customer service. Cleanliness excellent.Quick coffee stop. However I didn't see manual sign in for Covid 19 form. Considering the moving through alert levels. I did see QR code though. So personally I keep my own record manually.

E. J.

Saturday night shift?or Sunday morning shift not sure.waiting in small line and it took almost half an hour,whitch is alright cause I ,all I see is your workers either having a yarn or laughing but multitasking but the mouth is faster then there feet and hands and my food its soggy then my other

H. B.

Location is beautiful near the picturesque rainbows end. We ordered from the gourmet menu and IT IS GOURMET! !! I had the Mcflurry and the chef must have been trained by Gordon ramsay as I'm sure I tasted truffle oil amongst the m and ms. The gourmet meals came out fast very fast. I'm talking Mark lundy driving to Palmerston North fast. Have to try McDonald's next time your in New Zealand. 4 stars.

C. T.

Quick breakfast stop. Was pretty busy but order was completed quickly. Tables were clear however they needed a good wipe down.

No drive thru lines during covid at 11pm ;) you're welcome

A. L.

Standard McDonald’s. Doing a pickup. And long wait on the counter as another customer trying to order for 10+ kids and parents. Each has individual need. Staff told her to put it on paper... but that was my 10 minutes waiting for a burger (son was using his player of the day coupon).

Quick snack for our movie. Fast service.

Allways a good place for a early coffee

Frozen coats there are usually good eight out of 10 times

Frozen cokes are like a designated part of my summer experience.

We all had a yummy breakfast !

Coz it's closer and more convenient and it's only a 5 min walking distance

Quick service and no product comprises. Only once I have had to wait a wee while. Over all good and quick service which is what you want for fast food.

One of the best McDonald's in South Auckland. Everytime I've been they've provided friendly and efficient service. Food is fresh with great presentation.

Service is bit slow but food quality is good

Queues a bit much at ANY time, but food perfect

I use drive-thru mostly. Service is as to be expected.

Fresh hot fries with a sachet of chicken salt, Quarter pounder & choc sundae ✅✅ pass on the cheese sticks.

We had whanau in Quarantine at The Sebel. Heard no complaints so it must of been good. We did have a pick at the fries. And they were hot. It's always a bonus when the fries are hot.

Perfect service during uber's pick up

My grandchildren loved the playground here more so than the one at Rainbows End. Service was not too bad considering it was quite busy

Ask for no salt, that way ya fries are fresh.

Can’t complain. The place is clean and service always been fine. Easy parking during the day, sometimes that alone is the most important thing.

K. H.

We've had hit and miss with food and service. Sometimes really good. Sometimes not. Messed up my order recently which I understand, thats no dramas. One service person couldnt GAF about solution. Feel bad for Team Leader who had to rectify the situation. This is purely an assumption- but it seemed like it wasnt the first time they had had to do so that day.

j. s.

Nice layout, great sized playground, plenty of seating space. It had an enclosed party room beside the play area. Includes a Mac Cafe. Power points for charging cell phones as well.

This is a really big McDonald's. Lots of people!! Hustle and bustle of city life. Service was ok food was as ordered.

Cleanliness:10.. Service:4..(Food is cold 80% of the time..reason being left out under the light after coming from kitchen) Staff:9..Friendly

Even when the drive thru is packed, the service is quite fast. Their in store ordering system for takeaway is great as well, very efficient.

Went in for couple of coffees, staff was not welcoming, had a unpleasant attitude( body language) There were hardly any customers.

I always find it is a pleasant retreat to sit here fora cup of good coffee and a icecream cone . Plenty of parking and I find because it is a drive thru,.service is quick and efficient even for people who actually go inside to order. ELSIE

My first Maccas for the year. Yum.

J. K.

Gave me the wrong receipt so I didn't know my order number. Finally got my correct order number only to have it packed as take away and not dine in. Finally got my food after 25 minutes. Staff was very friendly and helpful though.

M. H.

Service was great, as always. Food was disappointing in size and value, as always. But with 2 sleeping children in the car your choices are limited and the coffee was good and reasonably priced.

Service on the slow side, cleanliness average, food ok. 3 stars is fair for an average dining experience but then again I guess McDonalds owners don't have to try very hard as it's a license to print money.

Great tasting McDonald's fries were perfect and service was fast and really friendly.

So felt like a mcmuffin, to be told all day breakfast not availible atm while ordering a massive mcmuffin. Next I asked for a large banana shake to be told only strawberry flavor available tonight. Mcchicken burger and strawberry shake was nice in the end.

Very busy drive through but the service was great, fast AMD the food was hot on arrival

M. H.

Little slow. Went to the Ormiston McD's and that had a queue, nearly out of the carpark and on to the road. So I went to Manukau McD's since I was heading that way and ended up waiting in the queue from start to end it took half an hour. Honestly McD's management if you're opening 24/7 staffing might need to be revised. Otherwise you shouldn't call it 'Fast Food'. My husband ate the food and said it was the norm, which is ok, hence my rating. Window service was otherwise friendly and polite and it was nice to be greeted by a NZ'er... thumbs up for that one McD's! ...and no I'm not racist, just saying it was nice to have someone who could speak English clearly and provide a smile even tho they were swamped. (I'm NZ Maori... so let's not go there about racism 🤪)

Best McDonald's restaurant there is.

A very busy place, by the staff are great and always get your food to you promptly - never have to wait long at the drive through either

j. B.

For a billion dollar company they could look at a better intercom in the drive through. Service was slow and the meat patty was a tad on the chewy must have been made more from connective tissue than.... What I consider meat... Think quality suffered in the name of profit. I remember the meat being better back when I watched rugrats in Paris on a orange VHS tape.... Sign.....😔

Was good . Staff just needs to know thier ingredients

Fast service wifh food coffee was great but i saw a few customers waiting to be served and was ignored.. People is told to use kiosk and yet no signs are up to use kiosk

Enjoyed the meal place was not crowded an the service was efficient however could of got a five if there was smiles an a little bit of interaction pleasant overall 👍😎

Wish the frozen machine would be available

Awesome staff service, food so far so good

Good fast service with a smile.

Hit and miss, sometimes the fries aren’t fresh but usually the people are very friendly and the food is out quickly

M. C.

The coffee is good and consistant from the Mc Cafe. With all the hard surfaces and high ceiling, opposite the playground can be pretty noise. I like the table delivery service but it still had some bugs in it like when the order is from the Cafe and some from the restaurant. They sometimes swipe the number from the table before all the order is filled.

Good food, great customer service & restaurant was clean. There were few window washers sitting around the front door asking for money but they we're moved on pretty quick by the manager.

Good quick service, food wasn't as fresh but understandable as it was very busy

McDonalds Manukau.., it's been a while but it was great. Food was made upon ordering so everything was lovely and hot. The place was clean and staff were on hand to ensure it was kept clean. Parents and children alike seemed to be enjoying themselves. My autistic little man loved it there.

L. R.

Ordered quarter pounder meal, unfortunately they left the pickle and onions out. This place can never get it right. Either it's the service or the food. Maybe better luck next time? Only go there for the kids as the playground not bad :(

Peak times are usually 6pm onwards, especially when it's Late Night shopping at Westfield Thursdays or Friday nights, so if youre thinking 'hey, ill grab a bite after my shopping trip' - just remember that twenty other people will have the same thought, and you're in for a wait. Also, the minute you pull up to the drive thru-- dont badmouth the staff. They can hear Everything. Even after your order has been taken. Everything. Anyways, 4 stars because it's unsafe having to pull over to the side during drive thru to wait for the order -- there are maniacs drivng through the intersection who drive like theyre on the Fury Road -- it could end badly for someone just leaving the drive thru area

D. P.

I hardly go to these fast food chains, but my experience with the manukau McDonalds last night was awesome. Drive thru was busy as but moving well. Good clear communication when l ordered and when I received my food it was hot. Very important.. Happy chappy. Cheers

Repeating my order 3 times due to drive thru not listening was not fun.

Good place for a quick bite. Staff were polite and courteous

L. W.

Always packed and really busy. There's this one particular girl who works here who is a manager and she is beyond awesome. Always going above and beyond to serve customers with a smile. You may have to wait for your orders but it's to be expected with a crowded popular place

It's ok It's McDonald's it's a fast food joint??but for some reason this Manukau 1 is always busy and service can become sloppy,slow and on the odd occasion lippy from the youngins at the pay window,other than that it's quite tidy inside and they always try to get your food out as quickly as possible

Food was good, place does need a bit of a clean, big playground

Waited quite awhile for our meal in drivethru and then had to ask for our drinks, they had forgotten.

Upon repeat business to this particular establishment I embellish them happily with a new star.. pleasant customer engagement and great turn around without compromising on that good ole macca D's quality I go there for ;) keep it up

G. J. W.

Drive Through on Queens Birthday at 8:30pm， good for a public holiday! Took 5 minutes total time from the back of the queue and out through the gates，simple order，made and ready to pickup faster than the time it took to count change. Chips were not hot，not cold，just warm. Meh. Unfortunately they were out of ice cream，frozen cokes，regular cokes，and fanta. Maybe ice as well，either that or the default for drinks is no ice :)

Mmm, they didnt have any icecream, so we went to Hunters Corner lol.

It's ok, being fancy nowadays, like it back in the days when you used to get free refills

Too busy inside the restaurant and the Kiok didn't have a receipts near the playground. Overall its was okay not the best experience at McDonald's.

This place is very slow when it gets a busy. Waite almost 10 minutes for a three piece nugget Happy meal .. and they didn't give us fruit pack and swapped it out for fries without telling us.

Nice new McDonalds in the newly built Flatbush suburbs. Good size carpark and easy drive through configuration. Service has been fairly fast on all my visits.

It's honestly a hit or miss at this McDonald's. I mean, as an American, it's muuuch better than the ones in the US (at least in Los Angeles). Though recently, the fries have either been too limp or faaar too salty. That it's unedible (I don't mind the limp fries, but goodness they're trying to kill me with that salt). And 55% of the time, the ice cream machine is "broken". I say that with quotations because one time, my husband saw someone with a sundae seconds before placing his order and suddenly ice cream machine is not working. Also if you go late in the evening, you will notice the parking lot gets suuper sketchy. So definitely lock your doors and don't park it far or by itself.

R. A.

Food and service is nice but I particularly enjoy the opportunity to use the internet for free there, via available plug outlets on a fancy bar style setting. It makes you feel independent and the view overlooks the busy Ronwood Ave traffic, as well as the playground, while you enjoy your meal.

C. J.

Probably one of the busiest in the country and still the staff are friendly and helpful, even fixing their mistakes with a smile on their face. Tonnes of dining area and a playground for the kids, great set up

Good service, lovely staff, polite! Good food, was travelling through, hit the spot nicely, i had mcCafe, food, my sons had burgers. Clean plates all round.

Good and polite customer service and my son really enjoyed his Happy Meal 😊

e. B.

Long wait , good service just takes soooooo long like dam bih just give me my Mac attack , cutie working the window of give her my Mac tho

D. C.

There are lots of seating space with the option to create your own burger, and cafe style coffee. It's usually tidy with cleaner going round to clean up tables and a kid playground for families with children.

The only thing that I didnt like was that the air-conditioning was too strong inside. Way too cold even in Summer.

I normally just use the drive thru, I have eaten in also and there have been a few occasions that tables haven't been cleared making it look messy, I have put that down to not enough staff due to being late, as well as too many messy lazy patrons just leaving a total mess.

Customer service is not consistently good, there are staff members that need to learn to smile and to be welcoming to the customer instead of having an attitude that we are inconveniencing there day😕 But there are a few that are friendly and helpful. Depends when you visit.

Slow inside customer service but still matting keeping place presentable

On Cavendish drive near Mobil; it has take away or dine in options; closer to the motorway. But sometimes does not do desserts.

Make good mocha but the rest is what you expect from a Macdonalds

N. M.

Tables needed wiping. Still can't get over that movie on how McDs came to be. I only went to McDs that day because my friend wanted to go. I'm not going to make her mind for her.

Cool location very fast

As funny as this may be....but the quality of a macca's meal is better than most generic macca's. The only downer are the beggars that hang around

Much better service here now than 1 year ago. I went there late at night. Ice cream was there and the service was fast. Chips were actually hot too.

Well done team, you get the orders right, be more friendly and smile would have been a 4 star rating.

The drive threw is fast and efficient but sometimes I get handed the wrong order.

Fast service but several sunny areas were locked while the aircon inside was quite chilly☺️

Average food and service

Almost had my order right. Drive through moved quite fast at 3.30am.

The food was great at all places I go to and it was absolutely great 👌👌it was Rly easy to order and there was pre much no wait time loved it keep up the great work.

Staff were very friendly and would chat. The McCafe is the 2nd cafe beside Otahuhu McCafe that make yummy Chai Latte that doesn't leave an after taste

I found hair in my food great customer service when I complained and a replacement as well

17Oct16 This used to be my home McDonald's easy way back in 1990 but it got dirty and ugly because the staff didn't clean the tables and seats. Much improved now.

I got a frozen coke made by the pretty worker britney and it was hands down the best frozen drink I’ve ever drunken it was like if you were in the desert for 12 days and then you got a drink for the first time, that’s how I felt when I drink it so thank you britney

Went for breakfast, service was good but the food was average. Ordered Benedict bagel, it was Luke warm with burnt bacon and no sauce. Coffee was good

The ordering area is noisy in the rain because car tyres are louder. (Old ears don't help)

Staff are great but can get buzy on drive thru. I would highly recommend going in store as many times I found out that it was faster than the drive thru

I don't think you need a review for this. This place is designed to be like every other McDonald's you have ever been to. It's consistent.

Very convenient and friendly service

The new table service which is available from the self service kiosks is really good especially if you have mobility issues. Well done McDonald's

Gave us the wrong order. hash browns cost way too much!! Burger names should be changed to suit the shrunken style that is now adapted.

Good friendly service and nice Big Macs!! 😋 😋

Quality standards are better than most maccas I've been too. Average wait times

Perfect place to go if you have to wait hours for your night buss and the mall is close. Free wifi and some outlet to plug and charge your phone Wasn't that clean and tidy.

Local maccas love the food customer service and the line of cars don't wait long.

4 stars is for always cleaning your ice cream machine at inconvenient hungry times 🙃

Fast friendly service food was good for what it was

Good service. Very busy on the weekends

30 minutes in the drive thru no mcflurry and there was something funky going on with the chips

Try the loaded lettuce burger totally yum. But wait time here is always long! Very busy time

Keep up the good work.

Great restaurant service was on point and the food was to die for. Good selection of food fast service. You get what you pay for.

Lots of parking area available in front of the store. I think it's a busy store in Manukau not only on weekends but weekdays as well. Be ready to stand in Q if you are visiting on weekends! hahaha!

Basically any old mcdonalds, Except homeless people tend to bother the drive-thru customers. Other than that, it's your average Mcdonalds!

A hell of a lot better than the Karaka McDonald's. That's for damn sure!

Good service, got our order wrong but rectified it quickly.

What you'd expect for a McDonald's in a mall, no drive thru, but sti great service and food.

Very quick and effecient drive thru.

Very cold to sit down and eat inside, we had to leave because we had concerns for my 3 year old being exposed to the 🥶

Got my order wrong had to wait longer and food was cild

I'd give them an 7 on service & A 5 for food preparation as we I opened my big mac it was sloppy

All good. Best food Best service

I needed a mobile card holder parking space and the first 3 cars had no card showing on their dashboard.

Food was fresh n great but customer service could hv been better

Disorganised and self service machine printing out blank receipts so you don't know what order number you are

Good spot but maybe not enough staff because the lower section was a big mess tonight. I suppose you could blame the messy patrons :)

I only recently found out that they no longer serve the big breakfast... That was the only meal that is but because I could select what I wanted to eat and then bin the rest.